Reviews (1,672)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ease of use in setting up and managing loyalty programs, noting its user-friendly interface and extensive customization options that align well with specific brand needs. The customer support team is frequently commended for their responsiveness and effectiveness. Additionally, the app is noted for its affordability and positive impact on customer engagement and retention, enhancing business growth. Its seamless integration with Shopify is also a significant advantage.

February 7, 2022

I was looking for a way to reward my customers. This app has great features. I compared it with other app programs and this one has lots of great features and FREE! The customer service is great. I was having trouble and I was reaching out to Shopify and I actually received a chat notification from BON. They helped me out with everything I needed. When Shopify called back I cancelled the call. I can't wait to see how my customers respond to it.

Outside While Melanated
United States
11 days using the app
BON Loyalty replied February 7, 2022

Hi Outside While Melanated team,

Thank you so much for taking time and leaving us such an awesome review, your kind words are the best motivation for us!

Your store is amazing with unique colors of hoodies and it's our pleasure to be a small part of it 💖

If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!

All the best,
Mia
BON Team.

July 20, 2022

The BON Support was amazing, especially Anna. She was friendly, patient and made sure that the app was working well before she signed out

Source It
Australia
10 days using the app
BON Loyalty replied July 21, 2022

Dear Source It,

Thank you for a lovely review 💕 Our team is so glad you found BON useful, we strive to actually bring value and enhance shopping experience for customers. Our Support team, especially Anna will be delighted to see your praise ^^

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

June 20, 2022

The operation is very convenient, and the style of the plug-in can be freely set. I am very satisfied to find such a plug-in.

Minisforum JP
China
10 days using the app
BON Loyalty replied June 20, 2022

Greetings Minisforum JP,

Your kind and warm words are so priceless to us, and they really put us on the ninth cloud... It's such an honor for us to have an amazing customer like you with us! With your words, we clearly understand how happy we are to have you in our BON fam 🤗.

If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.

All the best,
Mia
BON Team.

October 15, 2021

Loving this new app so far, it has been an easy process to install and setup and the customer service has been super fast. A shout out of thanks to Sunny for the friendly prompt assistance and flexibility to answer our queries. Definitely recommended!

naturalskincare-australia
Australia
10 days using the app
BON Loyalty replied October 20, 2021

Hi Naturalskincare-australia,

Thank you so much for your awesome review! Sunny was so excited when reading this. Thanks for your trust in BON Loyalty! We would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!

Mia
BON team

Edited August 21, 2023

I've just started using the app and Emile was available to answer a few questions I had. Top notch customer service. I'm very impressed!
Loving the app so far.

Update - Emile and the team again answered my query about how the rewards widget was displaying some information on my website. It was quickly resolved and she came back with a solution very quickly. So good!

Luvabull World
Australia
10 days using the app
BON Loyalty replied August 18, 2023

Thank you for choosing BON and for sharing your wonderful experience with others. Your review not only brightened our team's spirits but also serves as a motivating reminder of why we do what we do.

We look forward to serving you again in the future. We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

All the best,
Liam
BON team.

April 8, 2022

Emile was very friendly and supportive! She even took and shared my suggestions with her team. We will continue to use BON!

Green Spa Hawaii
United States
10 days using the app
BON Loyalty replied April 9, 2022

Happy Saturday Green Spa Hawaii 🙌

Emile is jumping with happiness hearing that they could impress you with service. Thank you for your kind words on us and special thanks for your valuable suggestion about leaving a review feature. We'll continue working hard to improve BON better.

We are just one message away via live chat or email address help@bonloyalty.com. Your satisfaction is always our pride and joy!

Warmest regards,
Mia
BON team

May 26, 2023

Very easy to use and rivals some of the other major companies that have rewards programs. I think you get so much for the price. Integrations are slightly limited but the ones they do integrate with has been ideal when transferring over. I love having the loyalty page directly on my site (nice, clean and laid out) without having to pay for the highest tier for that.

Their customer service is SUPER responsive and very helpful. Anytime I have a question or run into an issue the response is prompt and the suggestions are helpful. Cara has been super helpful. So has Ana (really everyone on their team has been awesome. I never had any issues).

I love the customizable features as well. I get to use this and have it blend flawlessly into my store's theme. It looks and meshes like a perfect fit!

The Resilient Lotus
United States
10 days using the app
BON Loyalty replied May 30, 2023

We are so grateful you found the time to leave us such a touching review! Your words are essential to us since the combination of customer support and design flexibility is our priority. And the fact that you, our beloved merchant, value it is so heart-warming. Clients like you inspire us to become better every day. We wish your business the prosperity it deserves. And from our side, we will do our best for that! 🌻

If you have any further questions, please feel free to drop us a line via live chat or email to help@bonloyalty.com. We are always ready to support you!

All the best,
Mia
BON Team

October 12, 2021

Très bonne application simple d'installation . Les développeurs à l'écoute en cas de question agréable je recommande 100%; Si vous chercher une application je vous conseille cella la . Merci à votre équipe

Savages-Shop
France
9 days using the app
BON Loyalty replied October 12, 2021

Hi Savages-Shop,

We are so glad to see you go on board with BON Loyalty app. Thank you very much for your gorgeous review. We are happy to know that you are satisfied with our support services, moreover, we love to always aim at exceeding your expectations with us.

If you need any assistance, we will always be waiting for you at live chat or email help@bonloyalty.com. It's always our pleasure to assist you!

Best regards,
Tracy
BON team

March 13, 2022

great app with many great features. Excellent and fast customer service. Would definitely recommend.

Engraved Elegance
United Kingdom
9 days using the app
BON Loyalty replied March 13, 2022

Good day to you Engraved Elegance 😊

Thanks a lot for praising our work! You've given us good vibes this Monday morning and I believe this will motivate us to work harder to bring you the kinds of service you expect to have.

If you have any other questions, just chat with us or email us at help@bonloyalty.com.

Cheers,
Mia
BON team

Edited November 22, 2022

The app is quite easy to configure, a nice layout and great support (Émile), It's my luck to find out it among other

ACE Bakery - Bánh kem Phú Yên
Vietnam
9 days using the app
BON Loyalty replied November 23, 2022

Xin chao ACE Bakery - Bánh kem Phú Yên,

Allow me, on behalf of all members of BON Team, to thank you for such kind and warm-hearted words addressed to us. We were very delighted to read your sincere review and make sure to pass this to Emile, she will definitely feel excited about this. It's great to know you're happy with BON's features and services. 💕

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Cheers,
Mia
BON Team 🌸