Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordability, functionality, and customization options. It's praised for its excellent customer service and positive impact on customer engagement and loyalty. The app is suitable for small businesses with a free plan, while a paid plan offers additional features. It's also commended for its smooth transition from other loyalty programs, multilingual support, 24/7 customer service, and positive effect on site speed. It's recommended for enhancing customer retention and engagement.

January 20, 2022

BON has all the features of the very expensive paid Loyalty apps. Customer service was exemplary and timely. Emily and the team got me set up in just moments with all my thousands of customers imported from my previous loyalty program. Go team!!!

SPIRIT OF THE MAKER
Australia
About 1 hour using the app
BON Loyalty replied January 21, 2022

Hi SPIRIT OF THE MAKER,

Emile and our team were super excited reading your amazing review! It's such an honor for us knowing you can benefit from all of our features for free ;) I really appreciate you taking the time out to share your experience with us! We ourselves are so lucky for meeting such a kind person like you.

May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

All the best,
Mia
BON Team.

Edited August 11, 2022

I used this app as I am just opening up an online boutique. I was looking for the perfect Loyalty program and I found it. It's so cute, easy to use, and I love all of the features! ANNA was super sweet, super helpful, and very quick to respond!

OurJoyfulMoments
United States
About 1 hour using the app
BON Loyalty replied August 17, 2022

Hi OurJoyfulMoments

Thanks a lot for praising our work! I'm glad that our support team has been able to help you promptly! Anna would be really excited when reading this 😊

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,

Mia
BON team

July 28, 2022

This team has it! Anna has it together with customer service/tech support etc. My questions were answered swiftly, professionally and promptly! This is a great startup. Get it while you can. I really think this may be the one for our needs. The EU dashboard is easy to follow. The setup is quick and easy and there are a lot of customizable features.

Peony Love Lane
United States
About 1 hour using the app
BON Loyalty replied July 28, 2022

Sending hugs to you guys, Peony Love Lane team,

You made our day with your trust in our app and your awesome review! Our team and especially Daisy are all happy to know that you are satisfied with our support!

If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!

Best regards,
Mia
BON Team.

April 20, 2023

Very intuitive app, easy to use with great basic features on the Free Forever Tier. Most importantly the support is excellent, Daisy is a really patient and helpful support. Would recommend trying this app out!

brenda kuoh
Malaysia
About 1 hour using the app
BON Loyalty replied April 22, 2023

Your detailed and valuable feedback truly gave us motivation, and working on improving BON became even more joyful than before. Our teams work hard to exceed your expectations and we are glad you were able to notice it and deliver it to all of the merchants. We truly appreciate your review, and we will be definitely proud to make your growth better every time you reach out to us!

We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.

Have fun exploring our app,
Mia
BON Team

October 2, 2022

La recomiendo muchísimo. Me encantaaaaa es una muy buena herramienta para dar a los clientes motivos para volver

Pure Romance by Delmarie Del Valle
United States
About 1 hour using the app
BON Loyalty replied October 4, 2022

Dear Pure Romance by Delmarie Del Valle,

Muchísimas gracias. Sus comentarios son una gran motivación para que tengamos más confianza en el proceso de desarrollo del producto.
------------
Thank you so so much for giving us an opportunity to serve you! We are beyond happy to know that you had a good experience with us. Please stay in touch and reach out to us if you need any help in the future.

Best regards,
Liam
BON Team

July 19, 2022

This app has everything I needed and more! Daisy was a great help for me answering all my questions. I'm excited to see what other new features will be coming in the future.

ZENZII Wholesale
United States
About 1 hour using the app
BON Loyalty replied July 19, 2022

Dear ZENZII Wholesale,

Allow me, on behalf of all members of BON Team, to thank you for such kind and warm-hearted words addressed to us. We were very delighted to read your sincere review and make sure to pass this to Daisy, she will definitely feel excited about this. It's great to know you're happy with BON's features and services.

We will strive to justify your trust so that you can experience wonderful journey with BON. Thank you one more time!

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Cheers,
Mia
BON Team.

April 19, 2023

Great App. Good looking and easy to use even with the basic plan. It have all the function I want so far.

Gemstonely
United States
About 1 hour using the app
BON Loyalty replied April 19, 2023

Hello, words can’t describe how thankful we are for this lovely review of yours. Thank you so much! Customer support service is always our pride and I'm truly glad that Anna has assisted you promptly. She will be really happy when they see your feedback:)

If you need us, we are always waiting for you via live chat or email at help@bonloyalty.com.

Cheers,
Mia
BON Team.

March 23, 2022

Love the layout, very user friendly, easy to understand and set to my liking. As a new user I'm impressed how it's all been working smoothly. I like all the features. Fantastic customer service too, very helpful and friendly. I'm very happy so far, thank you!

Woollyccino
United Kingdom
About 1 hour using the app
BON Loyalty replied March 23, 2022

Good day to you Woollyccino 💕

You made our day with your trust in our app and your awesome review!
We're working hard every day to improve BON and your satisfaction is our success. We will work tirelessly to improve our app and make it exactly what you need for your business.

If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!

Best regards,
Mia
BON Team.

Edited December 9, 2022

The design is great and customizable
The rewards program is comprehensive and also quite customizable
The staff are very nice, especially Anna :)
10/10

Safe-T-Rex Workwear Pty Ltd
Australia
About 1 hour using the app
BON Loyalty replied December 11, 2022

Good day!
You made our day with your trust in our app and your awesome review! 🌞 Anna and our team are all happy to know that you are satisfied with your BON experience!
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
Best regards,
Mia
BON Team

January 19, 2022

I've installed this app to one client store, with several others on the way. I had a few questions about notification emails and was lucky enough to get help from Daisy through the app's online chat. She was incredibly helpful and a lot of fun to chat with! This is definitely an app that I can wholeheartedly recommend to my customers. If you're looking for a loyalty rewards app - and want the benefit of FREE referral traffic - you've GOT to give this app a try on your store!

The Barns At Grace Racing
United States
About 1 hour using the app
BON Loyalty replied January 20, 2022

Hi The Barns At Grace Racing,

Thank you so much for your lovely feedback! It's a pleasure for us, and especially Daisy - to work with such a kind customer like you ^^ Respect to all the veterans! She told me she loves your amazing store.
We value the trust you put into BON, and we're consistently working to improve and build our app to suit your needs better.

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

Cheers,
Mia
BON team.