Reviews (1,720)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

May 20, 2024

Wow! Easy to use. The onboarding checklist is very helpful, and there’s a lot of amazing features, even in the free plan! Just like the other reviews say, the customer service is amazing. Anna was my support person & was so kind and helpful. Amazing experience:)

Maplerod
United States
2 months using the app
July 3, 2024

Chelsea, really helped me out getting BON installed and working. I have no clue what I am doing with this stuff. Easy to use and looks like it will add a lot of value for our customers and help tackle competition. Would recommend it so far and will update my review after using it for a few months.

Canvape.com
Canada
About 1 hour using the app
BON Loyalty replied July 10, 2024

Hello Canvape.com,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 21, 2024

Customer support was very helpful. Immediately provided solutions to all my questions.

SILCO HAUS
Australia
24 days using the app
BON Loyalty replied July 3, 2024

Hello SILCO HAUS,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

May 24, 2024

The BON support team is really great, including Maxxie and Anna, who helped us a lot with the transfer of our customer database. We love the BON app which is now online on our Canadian website! Thanks again for the help, they were always available even on weekends!

Les Laines Biscotte Yarns
Canada
About 1 month using the app
BON Loyalty replied June 17, 2024

Hello Les Laines Biscotte Yarns
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

September 1, 2024

Really great app. Customer support is amazing. Thanks Anna!

BeautyRitual.ca
Canada
About 1 hour using the app
BON Loyalty replied September 4, 2024

Hello BeautyRitual.ca,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

July 2, 2024

Very helpful customer support. Sophie and Cady answered all my inquiries very promptly!

USA Apteka
United States
26 days using the app
BON Loyalty replied July 3, 2024

Hello USA Apteka,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

May 30, 2024

After much time spent comparing and deliberating, we have chosen BON as the most suitable loyalty app for our online store. Its clean UI promises a high-quality user experience. Above all, we want to give high marks for their customer service. Anna, who was in charge of my account, provided very friendly and meticulous support. Customer service is a really important factor when choosing an app, so we feel reassured to continue using BON. In terms of functionality, it lacks nothing compared to other apps. The price is also very attractive compared to other apps. One downside is that it’s not possible to link custom metafields. For example, even if a customer enters their birthday in BON, that data cannot be seen in Shopify’s customer data. This means that birthday data has to be manually transferred to Shopify one by one. Although this can be somewhat resolved by exporting a CSV file and importing it into Shopify, it does create extra work. Overall, I would like to give BON a 5-star rating. Their customer service is excellent, so I am confident that they will actively solve any problems that arise in the future. If you’re looking for a loyalty app, I highly recommend BON.

HIVE PRELOVED
Japan
1 day using the app
June 23, 2024

So far so good. Customer service from both Mia and Anna was excellent. They got my customers imported and loyalty page and widget up and running quickly. The app looks great and I think it will be much easier for customers to navigate than my previous program

All Natural Collection
United States
About 8 hours using the app
BON Loyalty replied July 3, 2024

Hello All Natural Collection,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

July 5, 2024

Super awesome customer service. I wish I had found this app sooner! Newbie like me could get the hang of it easily and quickly with the patient guidance from the customer service. High recommended

Go2Stickers
Malaysia
About 2 hours using the app
BON Loyalty replied July 10, 2024

Hello Go2Stickers,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

April 22, 2024

Support is absolutely amazing, shout out to Cara who always goes above & beyond! If there's ever an issue reaching out is easy & you'll always get the best support possible.

Have been using this app since it was first released, it has only gotten better with time :)

Highly recommend Bon!

Titan Pop Culture
Australia
About 2 years using the app
BON Loyalty replied June 17, 2024

Hello Titan Pop Culture,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!