Reviews (1,752)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and repeat purchases through its loyalty, referral, and rewards programs. It offers customizable options, seamless integration with other apps, and a robust free plan. The customer support is praised for being responsive and helpful, making it a cost-effective choice for boosting customer loyalty and driving sales.

June 19, 2024

I am extremely pleased with this rewards program app for Shopify. The support team is excellent and always attentive to my needs. I would especially like to thank Cady for her outstanding attention and assistance. Highly recommend this app!

Squeeze De Citron
United States
6 months using the app
BON Loyalty replied July 3, 2024

Hello Squeeze De Citron,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

August 3, 2024

Great support. Love it

Myshop
United States
About 1 month using the app
BON Loyalty replied August 5, 2024

Hello Myshop,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 22, 2024

Excellent service! I don't know how well the app will work out yet since I just installed it on my store but the customer service has been top notch!

Inaury
United States
10 days using the app
BON Loyalty replied July 3, 2024

Hello Inaury,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 19, 2024

Sophie and Maxxie were a great help in setting up the app. For reference, the app needs to be activated in the settings as well as the theme, a point I overlooked.

However they quickly addressed this and helped me to remove the BON 'label'.

Great support and looking forward to testing the APP, initial thoughts are the interface look clean.

Wyevale Hedges
United Kingdom
About 1 month using the app
BON Loyalty replied July 3, 2024

Hello Wyevale Hedges,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 27, 2024

I am really enjoying this app. It is very user friendly and easy to setup. I did have a few issues with removing the widget on the home page - but Anna was so quick to respond to my request. She was able to send me links and walk me through the changes I wanted to make.

House Of FurBaby
United States
3 days using the app
BON Loyalty replied July 3, 2024

Hello House Of FurBaby,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 5, 2024

Been using BON Loyalty App for months.
BON team is super supportive, helpful and able to solve my problems right away. Big shout out to Cara and Cady!
Would rate 10 our of 5 if there is such option, highly recommended!

Curvery
Malaysia
4 months using the app
BON Loyalty replied June 17, 2024

Hello Curvery
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

July 24, 2024

I’ve been struggling to get everything integrated. While I was chatting with someone for assistance, they logged off in the middle of our conversation. When they finally returned, they mentioned they were extremely busy. Then logged off again. I’m very disappointed with this experience.

Salute Imports
United States
About 22 hours using the app
BON Loyalty replied July 26, 2024

Dear Salute Imports,

We sincerely apologize for the inconvenience you experienced due to not receiving timely assistance when you were online. Unfortunately, your request came in outside of our working hours, and we deeply regret any frustration this may have caused.

Please be assured that all your messages are automatically saved on our end, and our messages will go directly into your inbox even when you're offline.

We responded on the same day with clarifications regarding the Klaviyo integration. Klaviyo recently upgraded its interface, which may have led to some confusion. Additionally, we sincerely hope to continue supporting you by offering the solutions we sent to your email recently. We hope you'll check our email and consider them.

We truly want to have a second chance to make this right for you. Our team is always here and ready to support you with anything you need.

November 13, 2024

if you're lucky to get hazel as your customer service rep ask away your questions she quick and thorough 5/5!

My Store
United States
28 minutes using the app
BON Loyalty replied November 15, 2024

Hello My Store,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

August 20, 2024

Je démarre avec l'application donc je ne la connais pas vraiment mais je mets un avis pour le service. Cela fait 2 nuits que je contacte le service clients et j'ai une réponse de suite. C'est vraiment incroyable d'avoir un tel service très pro, c'est assez rare sur internet et surtout une vraie aide. J'ai vraiment été accompagé pas à pas. Je pense que l'appli est très bien car pour avoir un tel service client, l'application ne peut être que performante. Je recommande à 1000%. Je reviendrais Merci Cara donner un avis quand j'aurais un peu d'expérience avec l'application. Merci Cara.

Massilia Dental - Fournitures Dentaires
France
1 day using the app
BON Loyalty replied August 22, 2024

Bonjour Massilia Dental - Fournitures Dentaires,

Merci beaucoup d'avoir pris le temps de nous laisser un si merveilleux avis 5 étoiles !

Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Vous pouvez discuter directement avec nous via notre site web ou nous envoyer un e-mail à help@bonloyalty.com. Nous sommes là pour vous aider de toutes les manières possibles!

September 13, 2024

Très bonne expérience avec le chat !

The Vegan Elephant
France
3 days using the app
BON Loyalty replied September 14, 2024

Bonjour The Vegan Elephant,

Merci beaucoup d'avoir pris le temps de nous laisser un si merveilleux avis 5 étoiles!

Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Vous pouvez nous joindre directement via notre site web ou par email à l'adresse suivante : help@bonloyalty.com. Nous sommes là pour vous aider de toutes les manières possibles!