Reviews (1,720)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

July 8, 2024

I recently had an issue and reached out to customer support, and I must say, I am thoroughly impressed with the service. I spoke with Cady, who was extremely friendly and helpful. She quickly resolved my issue with great efficiency. Additionally, the app itself is very user-friendly and easy to navigate. Thank you so much for the excellent support!

beauty-bby
Germany
About 1 hour using the app
BON Loyalty replied July 10, 2024

Hello beauty-bby,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 10, 2024

Best customer service ever. Maxxie was attentive, kind, and patient with me. I am super satisfied and recommend this app to everyone! Quality & Service is top-tier.

GLOSSYFINDS
United States
24 days using the app
BON Loyalty replied June 17, 2024

Hello GLOSSYFINDS
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

May 11, 2024

Just got the onboarding proccess with Anna and I have to say it was one of my best customer service experiences I had in Shopify app store!
As far so good with the app, UI and implementation is straight forward, seems to do what they promise and more. After my research for a loyalty app I'm confident it is the best value for money at the moment!

boobam
Greece
4 months using the app
BON Loyalty replied June 17, 2024

Hello boobam
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

May 9, 2024

We've been using Shopify online for over 10 years and have decided to leave our current POS and go all in with Shopify POS pro + online.

Been looking at many points / rewards programs to replace the one we had with our non-shopify POS. Tried a few different ones (that didn't / couldn't meet our needs ) and then came across BON.

Glad I found them! Decent price, has most of the features we want / need, (and so much more features that we don't use) and the one we truly really need (and they don't have) has been escalated to their design team for review. ***Fingures crossed.***

But the best part is their customer service. We're in Eastern Standard Time (UTC/GMT -5), and no matter what time of day or night I reach out to BON... there's always a human that answers. Been dealing a lot with Maxxie, and she is fantastic... The whole team is great.

i-Bead Inc.
Canada
About 1 month using the app
BON Loyalty replied June 17, 2024

Hello i-Bead Inc.
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 14, 2024

Before using BON, I had many questions about the app and reached out to the team. Cara was incredibly helpful and patient in addressing all my doubts. When I started using the app, Anna was also very quick to respond to my requests. I highly recommend BON to potential users, especially for their top-notch customer service!

CURVA FABULOUS
Malaysia
About 19 hours using the app
BON Loyalty replied June 17, 2024

Hello CURVA FABULOUS,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

April 25, 2024

Absolutely thrilled with this product! Not only does it deliver on its promises, but the loyalty it fosters among customers is truly impressive. The customer support team is top-notch, always ready to assist with any queries or concerns. Their dedication to ensuring a positive experience further enhances the value of this product. Highly recommend for anyone looking for a reliable solution backed by excellent customer service.

BuenosAromas
Australia
Almost 2 years using the app
BON Loyalty replied June 17, 2024

Hello BuenosAromas.
We truly appreciate you taking the time to share such a fantastic 5-star review with us! Your feedback is incredibly valuable to our team!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

May 16, 2024

Using BON has been a delight. I love the many features to customize my rewards program. When I needed something, customer support is always ready to help in a flash. Special thanks to Maxxie for everything. 5 stars one of my new favorite apps on Shopify.

Go For Fit
Japan
26 days using the app
BON Loyalty replied June 17, 2024

Hello Go For Fit
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

June 19, 2024

Maxxie was very kind, quick to respond, and reflected requests more quickly! Very, very good.

Vibe Twelve
United States
9 days using the app
BON Loyalty replied July 3, 2024

Hello Vibe Twelve,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

August 5, 2024

Hazel was kind and helpful! A welcome interaction! Thanks, Hazel!

Gaia Rain Emporium
United States
30 minutes using the app
BON Loyalty replied August 7, 2024

Hello Gaia Rain Emporium,

Thank you so much for taking the time to leave us such a wonderful 5-star review!


If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

May 23, 2024

Outstanding support from Cady, Maxxie, Sophie, and others. Fast service, always responsive, and they consistently help me with my questions.

Hobbykort
Sweden
6 months using the app