Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable booking features, user-friendly interface, and flexibility in setting hours and blackouts. It's praised for its reschedule/cancellation feature, individual lead and lag times for each product, and cost-effectiveness. Despite a learning curve, the support team is highly commended for their responsiveness and assistance.

October 1, 2018

I have used this app now for a year to book classes several times a week at numerous venues, I had BTA install and integrate it with my shopify account. It was money well spent. It was done correctly and up and running fast.

I recently contacted the tech support as I wanted a new feature installed and had no clue how to do it. Rob took care of this for me quickly and made my site more efficient and easier to use.

I highly recommend this app for the ease of use and the features that they offer.

High Speed Tactical & Safety Solutions LLC
United States
5 months using the app
July 6, 2021

I used this app for few months already and it has been the only one able to accommodate my needs for my unique rental model ( I rent PicSnic around the main parks in Toronto downtown ) I needed it so many different features and thankfully they were able.to provide 80% of them limiting the amount of apps I have to deal with! Also i had several.issies figuring out the set ups and the customers service have always been amazing! Thank you Rob and Alex

PicSnic
Canada
4 months using the app
February 15, 2019

amazing app and amazing customer service (its the most important thing). I cant recommand this app enough

spa mozaik
France
4 months using the app
February 17, 2018

Has many great features!
The service team is very helpfull und fast!
Do not have anything bad to say.
The app is perfect!!

Flashbackbox
Denmark
4 months using the app
August 5, 2020

I've decided to use the BookThatApp for my business website to book all of my customers and easily have access to all my bookings. First off, their customer service is amazing! They respond back to you within minutes which is extremely rare. Secondly, the quality of this app is next to none. They make very super easy for you to manage and off a helping hand in case you have any questions. This is definitely a MUST-HAVE app if you're looking to implement an interactive calendar on your website! I would not use anything else. I rate them 10/10 with no doubts. My favourite thing about this app is the customer service by far! Thank you for helping me out with all my questions and for going above and beyond with customer service! I definitely recommend over anything else!

Ontario Jet Ski Rentals
Canada
4 months using the app
March 24, 2015

We have been using BookThatApp at our kayak school for classes and events. It has helped our business by letting students sign up on their own, it works in our responsive web theme, and saves us a huge amount of time.

We worked with the developer to make some modification to the output and forms. The price was very reasonable and the product looks great. See http://www.kayakacademy.com/pages/kayak-lessons. The class list is generated by BookThatApp. Click on a class and you can see how we've made it look on a product page. Very cool.

Kayak Academy
United States
4 months using the app
July 7, 2019

Excellent customer service! Polite and quick.

I tried a few other booking apps but decided on BookThatApp and am happy that I did.

Thanks for your help Alex!

Alchemy Farm
Canada
4 months using the app
July 30, 2020

I downloaded this app about 18 hrs ago and already have clients booking online. The install is fairly simple (you just have to read and READ to ensure you don't mess anything up). My fields weren't showing when booking and within a few hours support (ROB to be exact) fixed it. Thanks a ton Rob!

TCC HAIR LOSS CLINIC
United States
3 months using the app
November 24, 2020

Excellent app that provides great value for money! We had a number of setup questions that were answered super quickly. Thank you Rob for all your help.

Hogs Back Brewery
United Kingdom
3 months using the app
June 11, 2019

I literally spent a week going through 30 different booking websites and platforms before I settled on BookThat App.

Here are a few of the other ones I tried:

Microsoft Bookings
Calendy
Acuity Scheduling
Checkfront
bookwhen
Sesami
Booking App by Webkul

BookThatApp were the only platform which had the flexibility for my business I needed.
I have jobs ranging from 1 hr to 2 days, all carried out by one person.

Here is a link to my Shopify site if you wanna see what I mean. http://jeanpaulfung.myshopify.com/

The installation / customisation took a bit of understanding and commitment. For those of you without any coding experience at all, I recommend paying for the installation. For only $25 it will make your life so much easier.

It took me a while to understand how their ‘Forms’ worked. Basically, their different forms = different booking time formats. I ended up installing 2 forms with BookThatApp:
Form 2 for my projects which lasted for 2 days
Form 3 for my projects which lasted between 1-8 hours
If you’re unsure which form to use, hit them up and ask. I drew a flowchart explaining what I needed.

Initially I was using the Debut theme, but then decided to change my theme to Prestige. I had to pay the installation fee again (which sucked) but it was completely my mistake because they clearly state it on their installation payment page. I’d recommend being 100% with your theme before installing BookThatApp. The 2nd installation process was quick and easy however. Took about 15 mins + ironing out a few bugs.

In terms of customer service, Rob and Alex and my saviours. I currently have 4 tickets open, each about 10 messages long and they have been nothing but polite and helpful. Even when I thought they were going to tell me to fuck off for asking too many stupid questions, they kept replying promptly around the clock with positive solutions.

I couldn’t be happier with BookThatApp.

jeanpaulfung
Australia
3 months using the app