Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this booking solution for its robust, customizable features, including adjustable booking fields, reschedule/cancellation options, and flexible hours setting. The app's seamless integration with Shopify and intuitive interface make managing bookings easy. Merchants also highlight the excellent customer service, noting quick responses and issue resolution. The pricing is seen as fair for the value provided.

November 24, 2020

Excellent app that provides great value for money! We had a number of setup questions that were answered super quickly. Thank you Rob for all your help.

Hogs Back Brewery
United Kingdom
3 months using the app
June 11, 2019

I literally spent a week going through 30 different booking websites and platforms before I settled on BookThat App.

Here are a few of the other ones I tried:

Microsoft Bookings
Calendy
Acuity Scheduling
Checkfront
bookwhen
Sesami
Booking App by Webkul

BookThatApp were the only platform which had the flexibility for my business I needed.
I have jobs ranging from 1 hr to 2 days, all carried out by one person.

Here is a link to my Shopify site if you wanna see what I mean. http://jeanpaulfung.myshopify.com/

The installation / customisation took a bit of understanding and commitment. For those of you without any coding experience at all, I recommend paying for the installation. For only $25 it will make your life so much easier.

It took me a while to understand how their ‘Forms’ worked. Basically, their different forms = different booking time formats. I ended up installing 2 forms with BookThatApp:
Form 2 for my projects which lasted for 2 days
Form 3 for my projects which lasted between 1-8 hours
If you’re unsure which form to use, hit them up and ask. I drew a flowchart explaining what I needed.

Initially I was using the Debut theme, but then decided to change my theme to Prestige. I had to pay the installation fee again (which sucked) but it was completely my mistake because they clearly state it on their installation payment page. I’d recommend being 100% with your theme before installing BookThatApp. The 2nd installation process was quick and easy however. Took about 15 mins + ironing out a few bugs.

In terms of customer service, Rob and Alex and my saviours. I currently have 4 tickets open, each about 10 messages long and they have been nothing but polite and helpful. Even when I thought they were going to tell me to fuck off for asking too many stupid questions, they kept replying promptly around the clock with positive solutions.

I couldn’t be happier with BookThatApp.

jeanpaulfung
Australia
3 months using the app
Edited October 10, 2017

This is the best app I have ever come across for establishing an ideal booking system. However, more prompt responses are required.

Thank you

Bigrhino Logistics
United Kingdom
3 months using the app
December 3, 2019

I use this app to help book service appointments. Great app that works well with pretty much any theme of choice. Customer support is very responsive and helpful which is a huge key factor when choosing an app to work with.

Cross Auto Detail NW
United States
3 months using the app
January 21, 2020

Esta aplicación es muy útil, tiene muchas funciones, y formas de personalizarla. El soporte técnico esta disponible por correo con respuestas muy rápidas.

CHRISTUS MUGUERZA
Mexico
3 months using the app
February 4, 2021

I used this app to book pottery wheel experiences / instruction for our Shopify store. I feel like the interaction with this app will be a game changer for our events. I especially appreciated the help desk support. Very fast turn around from professionals that were kind and polite. (wow when does that happen any more)... We highly recommend this app and the support that comes with it:)

Texas MudDauber Pottery
United States
3 months using the app
August 22, 2019

We run a swimming pool for dogs and needed a booking system. We tried them all. After months of messing around with other apps we paid them to install the app on our site. OMG talk about customer service! The app has been flawless and has taken just over 7k in bookings so far. Trust me when I say. This is without doubt the most versatile and smoothest booking system out there with stunning customer support. Don’t waste your time with anything else. Thanks guys. Great job!

Canine Aqua Splash
United Kingdom
3 months using the app
December 2, 2016

Does exactly what is says! Excellent support team, they helped me out with CSS installations in less than 1 day.

Phuket Baby Rentals
Thailand
3 months using the app
April 17, 2018

Amazing Tech Support!
I set my classes up, the install team was worth every cent as they pulled everything together. I would definitely recommend getting the pro install. Our company is busy, all the time. It doesn't stop! And having such a readily available team to take care of the initial set up saved us so much. Thank you again. 10 out of 10 would recommend.

Wright Metal Works
United States
3 months using the app
April 14, 2020

If I could give 10 stars, I would!! This app is awesome and the customer service is EXCELLENT!! Thank you for your help Rob!

Les Laines Biscotte
Canada
3 months using the app