Overall rating
4.1
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to create custom sets and kits, enhancing customer shopping experiences. It's praised for its compatibility with any subscription app using Shopify's API, unique functionality, and reliability. Many appreciate its user-friendly interface, compatibility with large product catalogs, and wide feature selection. The support team is noted for their responsiveness and willingness to go the extra mile. It's particularly beneficial for businesses offering personalized products, simplifying the fulfillment process. Merchants commend its speed, performance, and customization options, including product/variant inventory management and kit/box/bundle updates.

March 15, 2022

This app has allowed us to add a much needed feature to our website without spending thousands on developing our own app. The support team is amazing and they also take on your ideas for future updates.

Cosy Treat Club
United Kingdom
7 months using the app
Staytuned replied March 29, 2022

We love your ideas! Keep 'em coming. It is so helpful for us to know what features you value, so we can appropriately prioritize them! Stay cosy!

Edited May 5, 2023

Hemos instalado Box Builder y nos está gustando mucho. Es muy intuitiva y fácil de usar. Además contactamos el servicio de soporte para unas dudas y nos ayudaron muy rápido.
Actualizo para comentar que ya llevamos más de 6 meses con la app y estamos muy satisfechos. El servicio de soporte es de 10*

La Chata Merengüela
Spain
7 months using the app
April 25, 2022

Yes, it's technology. But the difference here is 100% the people behind this APP! They are amazingly helpful. Punctual and informative troubleshooters.
Seemingly able to make any tweak needed. I am already shouting their praises IRL, figured I better give them the thumbs up here too. I feel that they will continue to improve the APP and am glad I have it in place now.

Copper River Fish Market
United States
7 months using the app
Staytuned replied May 3, 2022

It's been a true delight working with you and helping you launch Copper River on Shopify! We're excited to see you soar. Anyone reading this, try their fish, it is DELISH!

February 3, 2022

Excellent app and customer service to help a big dumb dumb like me create a fantastic box builder. Definitely recommend.

Push Chocolate
United Kingdom
6 months using the app
Staytuned replied February 16, 2022

Thank you! We had a good chuckle at "big dumb dumb" because that was instantly relatable for all of us on the Customer Experience team. Luckily our scrappy developers are a brilliant bunch, so we're all in good hands.

April 6, 2022

What an elegant app! Easy to use, fast to set up, and the results are spectacular! I am beyond thrilled!

LaLa Horse LTD
United States
6 months using the app
Staytuned replied April 11, 2022

Thank you so much! I dare say your concise, eloquent review is even more elegant than our app. :)

May 14, 2021

This app has helped to streamline my onsite user experience! It was straight forward to set-up and support are quick to respond and very helpful!

The Little Gift Loft
Australia
6 months using the app
Staytuned replied May 15, 2021

Thank you so much :)

October 7, 2022

I downloaded this app a few months ago and loved the look and feel of it, but couldn't figure out how to get it to work right for my store. So, I deleted it and tried 5 more apps (probably all of the custom box builder apps available on shopify). I was not happy with any of those, and downloaded this app again. I decided to reach out to customer service to help me. I was so shocked with the help I received. Hamza fixed my tech issues almost immediately, and he was super responsive to any of my questions. I give an A+ for communication and support! Add that to the fact that the builder is of great quality, I am very excited to use this in my store for years to come.

Let It Be Baby
United States
6 months using the app
Staytuned replied October 13, 2022

Hi there!
Thanks for your review. You hit on something we are really excited to improve, the onboarding experience. Our app can do so much (as you know), and we should do a better job of teaching folks how to use it.

We are so happy you stuck with us, and reached out to our stellar support team to help you. Just like your products, we aim to be practical.

Thanks for putting your builder on your homepage.

Shoot us a note whenever you need more help! 👶

July 18, 2022

The best box building app available on Shopify (and we explored many!) - extremely quick and helpful support - we had some quite particular requirements and Hamza sorted them out for us in a matter of a couple of hours. Highly recommend!

Babu
United Kingdom
6 months using the app
Staytuned replied July 19, 2022

Babu team, hi! We are so proud to have you as a merchant because you have won the award for the merchant with the most live builders... you have 20 builders on your site! Hamza is a masterful problem solver, so we are happy he was able to put a smile on your face!

We are pleased to be a tool for you to help ensure kids are dressed in the cutest, comfy and functional clothing!

Shoot us a note if you ever need more help and thanks for the review!

January 21, 2022

App is working fine and is a great add from my website . Initially I had some problems but the support team help me figure it out the problem.

Hartington Heath LTD
United Kingdom
6 months using the app
Staytuned replied February 17, 2022

Thank you for the review! Glad we were able to sort out your issues.

Edited April 6, 2022

I used the app to help me build a customised subscription box. Had a few minor issues adding and linking products from my online store but support team were extremely helpful and even provided a quick video to ensure I was able to do this independently going forward. Very timely and helpful support team.

Ethos Beauty and Wellness
Ireland
6 months using the app
Staytuned replied April 11, 2022

Thanks for your review! You actually did all Box Builder users a favor - your questions prompted us to create new helpdesk content which will help others get set up better and faster in future, so thank you for that as well!