Overall rating
4.1
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust set/kit bundling and automatic discount features. It's praised for its user-friendly interface, compatibility with Shopify's subscription API, and ability to manage large product catalogs without slowing down websites. Many appreciate the responsive customer support and the high level of customization, including multi-step product selection. It's seen as a valuable tool for businesses offering customizable products or gift boxes, with potential to boost average order value and improve customer shopping experience.

February 25, 2022

I've been using Shopify for over 12 months now and I almost changed platforms as I needed the website to fulfill a certain purpose... until I come across BoxBuilder! Literally the perfect app for what I need! I had an issue setting up the subscription section but Hamza helped me within 24 hours and solved it straight away!! I highly recommend it, especially if you are looking for an app that thinks out of the box for your customer's ordering process!

J-Jay's
United Kingdom
5 months using the app
Staytuned replied March 10, 2022

Thanks so much for this detailed review! Not only made us feel all warm and fuzzy, but also gets extra points for that pun near the end.

July 21, 2022

I've been receiving fast service from their nice personnel. Very happy with how my website has turned out!

The gift lab
Denmark
5 months using the app
Staytuned replied July 22, 2022

It was our pleasure to work with you! Keep us posted on when your store launches, we are super excited to see it!

Also, if you have any other questions as you're gearing up for launch, don't hesitate to reach out!

February 15, 2022

I just tried out this app yesterday and it's already given me exactly what I need. I still have to go live with it but I'm very excited about it. The features are so user friendly and Hamza has been so fast with responding to all my questions! I would highly recommend!

KiddieCube
Canada
5 months using the app
Staytuned replied February 17, 2022

Thanks for taking the time to write this review! I know what you mean - Hamza's so efficient that it sometimes feels like he answers questions before they've even been asked.

December 24, 2021

I tested 3 'build your box 'type apps and this is by far the best. I was able to set up the box very fast and easily, it has many more options than other apps and it allows you to use multiple SKU bundle without having to change anything in your theme. Also their support team was very prompt and helpful when i needed help. The only minus i can see so far is that the app doesn't have a report section, that would make a nice addition.

Papamigdal
Romania
5 months using the app
Staytuned replied February 14, 2022

Thanks so much for your detailed review! It's encouraging to hear that you found so much value in Box Builder's versatility since we're very proud of this aspect of the app.

We would love to hear more about the kind of information you'd like to see in a Box Builder report section. If you'd like to chat about it, please reach out to Support and ask for Hannes, our Customer Lead.

October 19, 2022

Awesome tool and magnificent support. 10/10 for Hamza and the team. They solved every single issue that we had and made the app work fantastically well. Thanks!

Campos Del Abuelo
Spain
5 months using the app
Staytuned replied October 25, 2022

Hola! Thanks for reaching out to us when you had an issue. Also, thanks for displaying your builders on your home page. Now, we are dreaming of tangerines, lemons and persimmons. 🍊

October 20, 2022

I'm using this app so customers can create their own craft kit. I really like how you can customize each step. Would recommend.

Gift The Gospel
United States
4 months using the app
January 17, 2023

I will start by saying that we aren't live with this on our site, so I can't yet speak to how well it works over time. I am hopeful that it will be a great solution for us and hope that the team is able to work through the glitches and get their app humming along consistently.

That being said, I tested out at least 30 similar type apps to try to find one that could do what we needed and this one is the ONLY one that checked all of the boxes for us. Some features that made this one stand out are:
1) the ability to show all of the variants individually as selections
2) the ability to select products by collection
3) the ability to create different selection criteria for each step of the box/kit/bundle creation. For instance, on step 1, a person can select 1 of the options, but on step 2, they can select 1-4 of the options
4) the ability to create forms that collect information throughout the box/kit/bundle building process
5) the ability to create customized tiered pricing depending on the items selected.
6) the ability to manage the product/variant inventory and have those updates reflect in the kit/box/bundles

I have experienced some glitches as I've been testing it, but migrating to their newest "Simple & Fast" option did solve the primary issue I was facing. The support team has been very responsive, respectful, and helpful as I've had questions or run into problems. So I am hopeful this will be an integral part of our new website and help things run smoother on the front end and the backend.

Pilla
United States
4 months using the app
Staytuned replied January 17, 2023

Hi team Pilla!

We feel so seen (get it??) Your review just made our day!

Your product selection is a perfect use case for our app, as it seems you sell single products, curated kits and build your own. We are eagerly awaiting to see your full site to see your plans for merchandising, so we can continue supporting you.

If you experience any more glitches, shoot us a note and we will work with you to resolve.

Thanks again for giving us a shot (get it? We are having lots of fun with glasses and shooting jokes 🤓)

September 25, 2022

Great app, with great customer service. There were a few questions we had, had a response quickly and nothing was too big of an issue. Definitely recommend.

Just For You GiftBoxes
Australia
4 months using the app
Staytuned replied October 3, 2022

We are tickled to be featured on your home page!

Thanks for this review, we really hope our app helps you make it rain this holiday season!

If you need any support, you know how to reach us!

November 21, 2021

Very useful app :)
The team were very supportive since they immediately made a call to help us with all faced issues.
Really appreciated support

wonderbeauties.love
Iraq
4 months using the app
Staytuned replied December 7, 2021

We are so excited to be a part of your big launch! 💖 Thanks for making our app such a critical part of your customer experience!

April 6, 2023

I recently used the Box Builder app to create bundle boxes for my Shopify store and I must say, I am very impressed with the app and the support team behind it. They were extremely helpful in fixing the issues I had with the size label, mouse cursor and item showing up in the catalog. I appreciate the quick and efficient response of the support team.

Overall, I found Box Builder to be the best option among all the bundle box apps available on Shopify. It was easy to use, had a lot of customization options, and most importantly, provided a great user experience for my customers.

I highly recommend the Box Builder app for anyone looking to create bundle boxes for their Shopify store. Thank you to the Box Builder team for providing such a great product and excellent support!

Emily's Customized
United States
4 months using the app
Staytuned replied April 7, 2023

Thanks for taking the time to write such an amazing review! We are very happy to hear that you are satisfied with the features BoxBuilder provides. Please rest assured that we will continue working hard to provide you with an app that helps you run your business.

Please let us know if there's anything else we can help you with! Cheers!