Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless currency conversion feature, enhancing the shopping experience for international customers. They praise its user-friendly interface, real-time exchange rate updates, and compatibility with all Shopify themes. The wide range of currencies and auto-detection of visitor locations for accurate currency display are appreciated. Merchants also commend the customization options, fast loading times, and minimal impact on Google Pagespeed. The customer support is consistently highlighted for quick response times, efficient problem-solving, and helpful setup guidance. This app is ideal for stores aiming to reach a global audience.

May 2, 2024

I am impressed by everything about this App. Many features, very useful, Support team is amazing, very knowledgeable, and informative. Prompt response, clear instruction, simple explanation. App is newbie friendly. Highly recommend. I am glad that I have installed it. I appreciate all the assistance. Thank you!

Delicya skincare
Ireland
About 2 months using the app
Helixo replied May 4, 2024

We're absolutely delighted to hear your positive feedback!

Thank you immensely for taking the time to share your experience with our app. It's incredibly rewarding for us to know that you find our app feature-rich, user-friendly, and backed by an exceptional support team.

We're committed to continuously providing great support and prompt assistance to ensure a seamless experience for all our users.

Your recommendation means a great deal to us, and we're grateful for your support.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

March 30, 2024

Great app. Fast loading (no impact on Google Pagespeed). Easy to use. Best thing though is their support. I needed help to place the converter in two specific places on desktop and mobile. Bhagya was an absolute star. She responded to my question within a few minutes and had my problem solved within a few more minutes. Best support ever! Thanks Bhagya

Nico&Pouch
Sweden
About 1 month using the app
Helixo replied April 1, 2024

Thank you,we're glad to hear that you had a great experience with our support team, especially Bhagya!

Your appreciation means a lot.

It's always our goal to provide quick and effective solutions to our users' needs, and we're delighted that Bhagya was able to assist you promptly and efficiently.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

April 10, 2024

The app works flawlessly, and their tech support is top notch. Fast to respond and knowledgeable.

I had an issue with my country selector on the store. The issue wasn't even being caused by the currency converter (I didn't realize that) and the team even helped me fix it on my store!

10,000/10 recommend

Hadley Harmony
United States
3 months using the app
Helixo replied April 12, 2024

Wow, we're absolutely glad to receive your rave review!

It's fantastic to hear that our app worked flawlessly for you and that our app and tech support team was able to provide the assistance you needed promptly and effectively.

We're dedicated to ensuring that our customers have a seamless experience, so it's wonderful to know that we hit the mark with you.

Thank you for your glowing recommendation.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team


March 12, 2024

Thanks! This really is a great piece of software you guys have! Just didn't know how to set the required settings initially, now all working! Amazing! Thanks!Nadeem from Helixo Support was super helpful and solved our issue straight away!

CHAYAN-TEA 茶納雅言
Taiwan
29 days using the app
Helixo replied March 13, 2024

Thank you so much for your kind words!

We're glad to hear that you're enjoying our app and that Nadeem was able to assist you promptly and effectively. We're glad everything is now working smoothly for you.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

April 9, 2024

Every time I encounter difficulties and need help, the customer service staff will be very attentive and give me effective help.
Five stars!Five stars!

ELEGANT_Global
China
3 months using the app
Helixo replied April 11, 2024

Thank you very much for your outstanding five-star review!

We're delighted to hear that our customer service team was attentive and provided you with effective assistance whenever you faced challenges.

Your satisfaction is of utmost importance to us, and we're pleased that we could meet your needs

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team


March 22, 2024

It's a very useful app and the support team is very good, they even sent one of their team for something specific I wanted and coded it on my site for free, I am very satisfied.

Infinia Jewel
United Kingdom
About 1 month using the app
Helixo replied March 23, 2024

Thank you so much for your kind words and positive feedback!

We're happy to hear that you're satisfied with our app and the support you've received. Going the extra mile for our users is always our top priority

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

February 27, 2024

support is blazing fast! DO NOT SPEND ANY MONEY ON OTHER APPS!! THIS ONE DOES THE SAME THINGS AND MORE FOR FREE! (VERY CUSTOMISABLE)

L'EXUDE
United Arab Emirates
About 1 month using the app
Helixo replied February 28, 2024

Thank you so much for your enthusiastic feedback!

We're thrilled to hear that you're impressed with our support and find our app to be both versatile and cost-effective.

We're dedicated to continuously improving and delivering value to our users.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

April 2, 2024

I had an issue with some text that wasn't showing on my store. Then I contacted customer support and after talking to Akhil I was able to solve all of my issues in a very fast and easy manner. Their team is the best. They are extremely polite, easy to talk to, and very patient. You should get this app, super recommended!

NovaMarkt
Colombia
8 days using the app
Helixo replied April 4, 2024

Thank you so much for your kind words!

We're delighted to hear that Akhil was able to assist you efficiently and effectively.

Providing excellent customer support is our top priority, and we're delighted that you found our team polite, easy to talk to, and patient.
Your recommendation means a lot to us, and we're grateful for your support.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

March 19, 2024

Great customer service from the team. Got the help that I needed quickly

Maison & Fitch
Finland
5 months using the app
Helixo replied March 20, 2024

We appreciate your positive feedback about our customer service team! It's great to hear that we were able to assist you promptly.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

April 6, 2024

Excellent support and very useful tool, however the customization is limited

SigmaSoup
Germany
21 days using the app
Helixo replied April 8, 2024

Thank you so much for taking the time to share your feedback with us.

Your insights are incredibly valuable to us, and we truly appreciate your honesty.

I understand that you mentioned limited customization in your Shopify review. I want to assure you that we offer a variety of additional customization options within our app itself.

Moreover, if you ever find yourself in need of further customization and can provide specific details about your requirements, please know that we are here to help.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team