Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify the product editing process, allowing for bulk changes to prices, descriptions, and SKUs. They find the scheduling feature and the option to revert changes particularly useful. The support team is noted for their prompt and professional assistance. Additional features like custom SEO fields, data export to CSV files, and variant option cloning make it a valuable tool for managing large inventories.

April 8, 2024

Very good app! I'm not going to say perfect because there is always some way for innovation, But you will almost always find a way to do what you need to do. Customer service is great too!

Too Twee
Lebanon
Over 1 year using the app
March 27, 2024

The ability to make bulk edits with this app has greatly improved our workflow and productivity. Have not run into any issues with functionality and edits are done reliably and without errors. If an action is done by accident, it is easy to revert that action.

Only minor gripe is that some times starting a bulk edit can take a bit longer than we like, however with all the benefits this app has provided, it saves way more time than the edit queue times add.

Battle Garage Racing Service
United States
About 1 year using the app
April 22, 2024

Features are good but scammy and poor customer support.
Tried both Hextom Bulk Product Edit and Hextom Image Edit.

Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you.

Re: Hextom Image Edit - last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.

daintyduvet
United States
Over 2 years using the app
Hextom replied April 30, 2024

Hi Daintyduvet,

We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen again.

We have sent several emails to assist you with using our app, but unfortunately, we have not received any replies yet. Could you please check your inbox or spam folder and reply to our emails when you have time? We are here to help you further.

April 23, 2024

This App works as stated. It's the only way to go when you need to do bulk editing.. Fairly easy to use.. Thank you!!!

Banded Bracelets- Gebel Hibbs GbR.
Germany
Over 3 years using the app
February 20, 2024

Super easy to use to export and import any fields. Also has a revert feature, that can undo any actions right away, very nice to do that when you make big imports that affect many SKUs

City Threads USA
United States
Over 2 years using the app
February 23, 2024

Essential app with features that save a lot of time and that otherwise would be almost unthinkable to do manually. More and more glad to have found this app. Kind and prepared customer assistance, ready to help also to who, like me, it's not an expert and need help also for the more easy things. Thank you!

Filippo Fanti Photography Art
Italy
4 months using the app
April 7, 2024

FINALLY, an app that does exactly what is advertised AND THEN SOME, without annoying bugs, and endless support tickets. Theis app saved us hundreds of hours of work!!! Thank you HEXTOM ⭐️⭐️⭐️⭐️⭐️

Twisted Swag, Inc.
United States
8 months using the app
February 21, 2024

It's a total game changer. Imagine trying to change your page copy one at a time if you have a lot of product pages. It's a not brainer to have this app if you have a lot of product pages to manage. I don't know why Shopify doesn't have this integrated into their website builder, but it really is a time saver.

Case Candy
United States
3 months using the app
April 7, 2024

Makes my life a lot easier, love Hextom's apps they are a great time saver

Casenixx.com
United Kingdom
6 months using the app
February 9, 2024

By Far the best app on Shopify-Saves you heaps of work-Just Love It.

New Rock Australia
Australia
Over 3 years using the app