Bundle Builder | Kitenzo

Bundle Builder | Kitenzo

Reviews (343)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer experiences through customizable product bundles. It features a user-friendly interface with a design editor and manual bundle builder, which help increase transaction amounts. The app is also praised for its excellent customer support, particularly during onboarding, and its reasonable pricing and seamless integration with Shopify themes.

November 19, 2020

THREE THINGS I WOULD CHANGE TO BUNDLE BUILDER APP hello i want to know where can i communicate if i have a question? after that i want to make some comments on what if i could change i would:
the bundles show a price which is not accurate because it depends, once you choose the bundle, which flavor you want hence the price, but if you remove it is is also removed in the subtotal, it would be amazing if its not shown at the beginning but then shown after choosing exactly what you want.
second comment: i hate that you cant use discount codes
third comment: it would also be amazing if the abandoned checkout cart email that shopify send automatically would not be blocked by the app, i think that really helps

PACHIMAMA
Mexico
Over 1 year using the app
Kitenzo replied December 7, 2020

If you want to get in touch with the support team, our email is support@bundlebuilder.app.

We can help with the pricing. The pricing of bundles are variable (that what makes them so good for increasing AOV), but this sometimes leads to prices on collection pages that are unrepresentative of the bundles. We can walk you through your options (ideally changing the price to 'from x').

The discount codes and abandoned cart emails will work on 'Single SKU' bundles, but sadly not currently on 'Multiple SKU'. This is a limitation of Shopify's Draft Orders.

Anything else you need, just pop us an email, we're here and happy to help!

July 18, 2022

I downloaded this app to add a gift-giving section to my website. Harriet and her team were extremely helpful in helping me get the most out of the app. They even reviewed the Bundle I made and sent a support team to help fix some design issues that were happening due to the theme I used. They fixed everything in less than 48 HRS and were extremely transparent throughout the process. I wish more apps were this hands-on, friendly, and helpful! Great job, team! Excited for my customers to start using this!

Full Herizon
United States
19 days using the app
Kitenzo replied July 19, 2022

Thank you so much for leaving us a review! We're so happy to hear the team have been able to help you get set up, and we can't wait to see what you do with your bundles! If you have any problems, or just need some more information on the app, let us know and we'd be more than happy to assist!

November 3, 2021

Great app for offering professional-looking bundles and even better service that included an onboarding call. Couldn't ask for more

Happy Hiking
Denmark
19 days using the app
Kitenzo replied November 3, 2021

Thanks so much for taking the time to leave a review. So glad you enjoyed the onboarding call and that you're happy with your bundles. Anything you need - just let us know!

September 6, 2022

It works, took a while to personally sort out our needs and the look and feel, however saying that the acutal functionality of the product work very well and we are using it in our online store.

Warner's Traditional Sweet Shop
United Kingdom
10 months using the app
Kitenzo replied September 7, 2022

Thank you so much for your review of Bundle Builder. We're loving your 'Pick n Mix' bundles of sweet treats on your store!

Edited July 23, 2020

Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.

MUNDO IN
Mexico
10 months using the app
Kitenzo replied July 24, 2020

Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to help you resolve the issue you flagged. We’re hoping to hear back from you so we can get the app set up correctly on your store.

March 28, 2021

Generally okay. The app does what we needed it to do. We wish the app was faster in loading and in processing the order.

Amalfi At Home - Italian Food Ready to Eat - Just Heat
United Kingdom
10 months using the app
Kitenzo replied April 7, 2021

Hello Amalfi At Home - Thank you for the review on Bundle Builder. Our support team have been in touch with some configuration options to help improve your experience. Feel free to reply anytime if you would like some further help. All the best

July 11, 2023

We use this to create a Pick n Mix Bundle. It works really well and the team are very quick to respond if there are any issues.

The only downside is that it uses the Shopify discount functionality so customers cannot use discount codes when buying the Pick n Mix.

CheeseO's
Ireland
9 months using the app
Kitenzo replied July 13, 2023

Thank you for taking the time to leave us a review, CheeseO's team! We're thrilled to hear that Bundle Builder has been a great fit for your store's needs, and that the team have been responsive in addressing any issues that have arisen.

We appreciate your feedback regarding the use of discount codes, and this is definitely something we will take into consideration as we continue to improve the app's functionality. Thanks again for sharing your experience with us, and for choosing Bundle Builder!

July 5, 2019

I've been really pleased so far with this app and the developers have been fantastic. We did find a small problem that only started occurring after about 6 months but the developers helped rectify the issue within a couple of hours (despite being on opposite sides of the world to each other). Excellent customer service. Thanks so much!

Little Eco Shop
Australia
8 months using the app
Kitenzo replied July 8, 2019

We're so glad that you're pleased with our service. Thank you for your review of Bundle Builder!

Edited October 28, 2020

Update (Oct.2020): Unfortunately, I've been having a lot of issues with inventory inaccuracy, which I initially believed was human error, but then realized it's caused by this app. I wish I could try Multiple SKU to see if that solves the problem, but since coupons can't be used, that's not an option for us. Something to keep this in mind when installing this app, and possibly any other 3rd party app handling product inventory.
--- This app works great for allowing customers to build their custom bundles. The customer's interface is attractive and very user-friendly (it works in every browser, btw), it has a nice amount of features, and everything is well documented in their Support Documentation. Also, Adam O from their customer service is always helpful, friendly and responsive. Like with everything, some things could be improved. I'd love to see some options to filter products when building the bundle, like in BoxFox. And the way optional products are added and removed on the merchant side could be better, as it gets labor-intensive when you have many products. In general, I'm very happy with this app, and I hope they will continue making improvements. I can't wait for them to add subscriptions, hopefully keeping the zero commission policy. Thank you for the good work.

Sticky Kit
Japan
8 months using the app
Kitenzo replied June 11, 2020

Thank you so much for your wonderful review. We work tirelessly to make Bundle Builder as powerful yet user-friendly as possible, and to ensure that it fits seamlessly into existing stores. I'll make sure to pass your compliments on to our support team, Adam will be thrilled.
We are always looking for ways to improve the app so your suggestions are incredibly helpful. There are some very exciting new features in the pipeline, so keep a close eye on the in-app announcements!

October 18, 2017

This app surpasses the quality of apps typically found int he Shopify app store. A must have.

The Jolly Table Meals
Canada
13 days using the app