The buy button channel is super useful for us. If would be exceptionally useful though if the team just documented what properties could be passed into the checkout flow. For example, I noticed by accident if I add &email=x to the checkout link that successfully passes into the checkout flow. That's wonderful! Please document it!
Hey, there. Thank you for taking the time and writing this review! I'm glad to hear that you're finding the Buy Button channel useful. I can also see how having a documentation of what properties could be passed into the checkout flow can be helpful for our merchants, like yourself, and I'd be happy to share your suggestion with our developers for future considerations. Cheers! -Elias, Shopify Support
I have lost 2 days as of now due to changing from my store to buy button I have called and gotten no help Your agent needs to speak with others which mean I will loose another day of sales
Hey, there. Sorry to hear that you're experiencing issues with changing to our Buy Button sales channel. We're not sure which type of issue you're running into, as we don't have any further information, so our Support team will be best equipped to assist you with any account-specific inquiries.
It's worth noting that some resolutions may require our Support team to get in touch with another one of our teams, so this does depend on the issue. Nonetheless, if you've already created a support ticket, our Support team can also help you check on the status of your ticket. If not, please visit the Shopify Help Center (https://bit.ly/2CQXf1k) and log in to your account to create a support request. Thank you! -Elias, Shopify Support
Very cool. BUT, the first order the customer received a call from their bank saying that if she was sure this was a secure purchase and if she had done it - somehow the buy button appeared to be a scam to her bank (normal cc payment). Other than this, the whole set up and and experience is a breeze and a fresh new sales channel.
Hi, there! Thanks for leaving your feedback. The Buy Button shouldn't skew the way the order is processed. The order would go through the Shopify checkout in the same manner as if they were going through a standard website. I'd certainly recommend checking the fraud analysis on the order to see if any of the banking or personal information may have been improperly typed: https://bit.ly/3gnx6qJ. If you see this again or you'd just like another set of eyes on this, please feel free to reach out to our support team directly: https://bit.ly/3jio6V2. -Oliver, Shopify Support
I have a website. I am just starting to offer merch. Also, we started a campaign where we are selling a couple of small items. Since we already have a website and only a few products, it didn't make sense to have a full shopify store (website). So the Lite plan was perfect. We think this was brilliant of Shopify because it will intergate us to the Shopify experience and then as we grow we will move to a Basic plan. Secondly, the process to use the Buy button was seamless and easy. It integrated nicely with our website and directs the user to the purchase landing page. Shopify makes the process of installing the buy button very user friendly. They also have many helpful videos as guides. They also have a "test" function so that you are ensured with all functionality when you go "live' with your button. Overall, it is a great idea, I am happy and pleased! When you are counting on people having a good experience when they interact with your business, you want them to have an experience that is helpful and inutitive and at the end of it all, feel like they were well served. Shopify is a proven platform. Their pricing is really a good deal when you take into the training (videos and blogs) that are offered as well as the outstanding customer service. You need a company you can count on with your businessl - shopify is that company. And no.....they don't pay me to say that....that is just how good they are and how pleased I am with their service.
Easy and smart to use on other websites, in a blog and sales funnel. So grateful for this. Easy for customers to use and for us to handle.
Bikes Not Bombs
This has been easy to use and implement on our non shopping website. Customer experience is smooth and we have no regrets using this product. Will be putting the buy button in more places now.
BEWARE DO NOT USE THIS APP!!
the buy button doesnt work unless have checkout open in a new browser (which doesn't work on Instagram or Android). Also the checkout URL with this app will show your MYSHOPIFY url which is extremely unprofessional.
Shopify should not publish such a faulty app!
Hey, there! Thank you so much for the feedback! The Buy Button isn't intended to be used on Instagram as we have the Instagram Shopping integration: https://bit.ly/3hBvhsz. It'd definitely be great to gather further information on the issues you're experiencing so please feel free to reach out to our Support team directly so we can go over things with you: https://bit.ly/3cJkx8V. - Oliver, Shopify Support
It worked just how I needed it to. I emailed select subscribers and allowed them the opportunity to an “exclusive pre-sale” So it wasn’t available on my main site just to the customers I sent it to. Worked really well! Just wish it showed the product description.
Hi, there. It's great to hear that the Buy Button app is working really well, and thank you for the suggestion. I can see why having the product description made available for the Buy Button would be helpful, and I'd be happy to pass this along to our developers for future considerations. Thanks again! -Elias, Shopify Support
Nique Class of Beauty
What I did was just went to the product the client wanted and selected the buy button and sent to the client. However what I didn’t like was when you send the buy button it doesn’t show the product with it.
Overall, this is a great way to quickly get selling on your existing website. Beware, though, of a critical error with the default setup. There is a setting enabled called 'Open checkout in new window', which does not work on Android or in Instagram browser. Once you change this to 'open in same window' it works fine.
Hi, there. Thanks for taking the time to write a review and share this feedback. I think is very helpful advice for others, and I'm happy to pass that along to our developers. Cheers. -Elias, Shopify Support