Reviews (1,179)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts and boost conversion rates. They praise its easy installation and user-friendly interface, making it accessible for all technical skill levels. Exceptional customer support, particularly from staff members like Kate and Ross, is frequently highlighted for their responsiveness and helpfulness. Key features such as live chat support and customizable email sequences further enhance its functionality, contributing to its effectiveness in improving e-commerce operations.

January 27, 2019

this app has added popup on my cart page which i don't want, i have tried to open this app soo many times, but its not loading, :( what's why i had to remove this app

Inspiretrendz.com
United States
About 13 hours using the app
Care Cart replied March 18, 2019

I am extremely sorry to know about your experience with our app, however, please note that the popup you referred to can be turned on/off within your Carecart settings.
Looking at your installation log, it seems that you installed Carecart for half an hour and then uninstalled it along with leaving a negative review for a feature that could have been managed from your client area.
Therefore I'll encourage you to please try out Carecart once again and do let us know if you find any issue, so we can sort it out for you.
You can always send in an email on support@carecart.io and someone from our support team will get in touch with you right away.

July 20, 2023

I asked for help through a chat to get the app set up and got a very speedy reply. I would recommend using the app

Humboldt Clothing Company
United States
26 minutes using the app
September 27, 2022

This app really doesn't work, their abandoned cart feature doesn't work, and seriously slows down the site speed and collects my customer info indiscriminately. Now the abandoned orders in the shopify background and the data entering the checkout process are all missing, even if you uninstall it, it cannot be recovered.

Vebst
United States
About 11 hours using the app
Care Cart replied September 27, 2022

We are really sorry for the inconvenience you faced. After reviewing your case we have found that the app was installed into your store for only a few hours while we provide a 14-day free trial to our customers as well because the application will take its time to produce results.
Please reinstall your app meanwhile our customer success manager will be contacting you shortly so that all your concerns can be resolved.

May 3, 2023

I recently had the pleasure of working with Luis at Abandoned Cart Recovery app for my website, and so far, my experience has been exceptional. The customer support team was extremely helpful in assisting me with the setup process and even went above and beyond by importing 30 days' worth of abandoned carts prior to me adding the app.

I was impressed with how easy the app was to install and set up, and I appreciate the fact that the customer support team was always available to answer any questions or concerns I had.

Although I have not yet had the chance to see the results of the app in action, I am confident that it will help me recover lost sales and increase my revenue. I am looking forward to seeing the impact it will have on my business. The customer service alone is worth the investment, and I am excited to see the positive results this app will bring to my business.

Black & Gifted LLC
United States
22 minutes using the app
January 18, 2019

I've been searching for cart abandonment recovery automation and luckily, I've found this app, so helpful for my campaigns. It's easy to use and manage. Great app.

frivolousdelights
Australia
18 minutes using the app
August 19, 2022

Abandoned Cart Recovery Email App:
Great instant live support, Alan was super helpful, would recommend.

Everything Personal
United Kingdom
17 minutes using the app
Care Cart replied August 23, 2022

Thank you so much for taking time to share this review. We are glad that you liked the app and that our support team was able to help you quickly and efficiently.

All the best!

March 16, 2018

This app is really booed even though I haven’t seen how it work but I will rate it this

Baby And Beyon
United States
14 minutes using the app
September 10, 2018

Best and easiest app for abandonment cart converter
my Best and easiest app for abandonment cart converter

Shoppingfry
United States
13 minutes using the app
July 13, 2023

There customer service is great . And they are there to help you throughout the process on setting up .

Running Hot Apparel
United States
12 minutes using the app
November 10, 2018

What a great app. So simple to add to my shopify site and the utility and what it offers is fantastic

Great product which works hand in hand with shipify accounts.

whistlingdixie.co.uk
United Kingdom
11 minutes using the app