Reviews (1,179)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts and boost conversion rates. They praise its easy installation and user-friendly interface, making it accessible for all technical skill levels. Exceptional customer support, particularly from staff members like Kate and Ross, is frequently highlighted for their responsiveness and helpfulness. Key features such as live chat support and customizable email sequences further enhance its functionality, contributing to its effectiveness in improving e-commerce operations.

May 22, 2022

I love the functionality of this plugin and their team is amazing, my questions were answered quickly, highly recommend to everyone

Fomoloo
Hong Kong SAR
10 months using the app
Care Cart replied July 13, 2022

Thank you for the amazing review. We are happy that the support team helped you out and hope that app will also help you achieve your goals of recovering abandoned carts.

January 13, 2019

This app is absolutely incredible, I’ve definitely seen my conversion go up after using this. They let me trial the premium features and they have a really cool option that forces customers to add an email address if add something to cart, which has increased the number of emails I’ve collected and follow-up emails sent, and hence my conversion. Really brilliant and must have product!

ShopHaya.com
United States
10 months using the app
November 5, 2017

It's early days yet, I've only been using Care Cart for a week, but so far, I'm liking this app. It appears to be doing what it is supposed to be doing, and has recovered some carts for my shop. The app went glitchy for me yesterday, so I contacted support and the response was almost instant and cleared up the problem immediately - Farhan was very friendly and efficient and, so far, I would definitely recommend this app to others.

Burningimpressions
Canada
10 months using the app
January 12, 2024

Very direct and effective chat service, explanations to questions are clear and direct and this is very much appreciated.
The only thing I can say or recommend to further improve the service is to add different languages so that everyone can make the best use of the app.
Thank you.

SizeLux
Sweden
8 months using the app
Care Cart replied January 19, 2024

Thank you for the honest feedback. The language translation feature is already in our roadmap, it will be available in future releases.

July 16, 2019

Pricing is inconsistent... app page says $8.99 but when you upgrade through the app it is $29. Defiantly does not give us much faith in the apps reliability.

Straight Up Southern
United States
9 months using the app
Care Cart replied July 19, 2019

We sincerely apologize for the inconvenience. Our support team has tried to reach out to you twice via email but didn't got any response so I am trying to connect with you here.

I have looked at your account details and it seems that you have been using CareCart Free version for about 10 months now.

The issue you experienced was due to legacy package/pricing support feature in CareCart which resulted in showing old package pricing that included VERY high email sending limits, and this effected only few old users of our app. We have rectified it and you should be able to see our current packages from your account.

In case you find any issue or have any questions, please feel free to write back to us on support@carecart.io

October 25, 2018

I just Installed. Now exploring the features. Lets see how it goes and then I will give the final review based on that

Mobi-factory
India
9 months using the app
Edited September 10, 2021

Had an issue with the physical address being displayed on emails. Contacted them through online chat support. Problem was fixed in 2 minutes. Excellent support. Additionally had a further request to do a bespoke change to my emails which was handled by them excellently and in less than 24 hours. Can't speak highly enough of them TBH!

Furly
United Kingdom
9 months using the app
Care Cart replied August 28, 2021

Thank you for the great review. We're glad that our support team was quick to help you out and hope that app will also help you achieve your goals.
All the best!

May 15, 2022

Best in the game. On point. I love all the support and am proud to be part of this amazing team of influencial people.

PORTLAND DISTRO
United States
9 months using the app
Care Cart replied July 13, 2022

Thank you so much for the amazing review. We're glad that you liked the app. All the best!

March 7, 2018

This product is really, really awsome and userfriendly! I recommend it!

3n3rg3
Canada
9 months using the app
January 16, 2019

perfect i really like it simple and easy to use

Hypeal
United Kingdom
9 months using the app