Reviews (183)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing e-commerce operations by allowing them to diversify product selections without inventory, thus minimizing risk and speeding up market entry. It is praised for its seamless integration with Shopify, user-friendly interface, and features like virtual inventory and cross-store selling, which aid in rapid product expansion and effective influencer and brand partnerships. Additionally, the app's customer service is commended for its responsiveness and professionalism, with continuous improvements and a proactive support team that assists with setup and troubleshooting.

September 11, 2019

Customer service is really good, and quick when they are online. The app is easy to use, love the engagement info for every influencer that follows us.

AffinityBands
United States
3 months using the app
VYRL replied December 10, 2019

We pride ourselves on great customer support - thank you for kind words and for using Carro :)

August 3, 2020

Excellent app and customer service! Been great to use and works perfectly! Very cool to see all the influencers and capitalize on their brand loyalty

SiliDog - The Silent Pet Tag
United States
3 months using the app
VYRL replied August 11, 2020

Thank you so much. Your review means a lot to us! :)

March 9, 2021

There is a lot to appreciate with Carro platform, especially with the type and range of vendors and products. After working with more than a handful of sales channel platforms it seems that Carro is offering many brick and mortar boutique stores that were obviously hit by the pandemic in terms of their retail business, another way to market and push their designs out there. The service is great, and they are always there to help, which is really the most important for us.

Stardust
United States
3 months using the app
VYRL replied March 12, 2021

There's so much to appreciate about this review, wow! Thanks so much for being a Carro user, we love having you.

January 27, 2021

We absolutely love Carro. It has changed our way of doing business and has given us more opportunities to bring different products into our shop. They are easy to work with and if you have any issues are quick to respond. They have opened our doors to a new world!

Campmor
United States
3 months using the app
VYRL replied February 5, 2021

We love working with Campmor! Much appreciate :)

June 10, 2021

Carro has great customer service and easily fulfills order via Shopify. It was a seamless experience and I'm happy to use their leverage to increase my sales.

Dayoh Greats
United States
3 months using the app
VYRL replied June 15, 2021

So happy to hear this, I'll share this with the support team! Thanks for using Carro :).

August 27, 2020

We have been testing Carro's new retail partnerships feature. There have been some learning curves, but we can say Carro has been all over every bug and issue and working hard to correct as fast as possible. Appreciate the high-touch, thoughtful support and innovative approach to partnerships.

type:A deodorant
United States
Over 5 years using the app
VYRL replied August 28, 2020

Thanks type:A team! We love working with you :).

August 14, 2023

High value app and very easy to use. Every feature is thoughtfully though out with an easy workflow and appropriate business logic. Support is quick and thorough.

ZombieMushrooms
United States
2 months using the app
VYRL replied August 21, 2023

So happy to hear this! Thank you so much, your review means a lot to us! :)

March 22, 2019

As my follower count grows, it's hard to track new followers, and extinguish who are the relevant ones. Carro's interface is incredible, and we can't wait for new futures to be released. Keep up and good luck!

Animals Facing Left
Israel
2 months using the app
VYRL replied April 4, 2019

Thank you :) - We can’t wait for our new features either! Have you applied to test our newest feature, “Product Requests,” yet?

March 20, 2019

This app is without a doubt going to revolutionize the influencer marketing world and if you haven’t already downloaded it you should before you become a late adopter..

luxury-listings-instagram
United States
2 months using the app
VYRL replied April 4, 2019

Thanks so much, team! So happy to have you guys on board :)

May 29, 2019

The app was working fine and helped you identify all the influencers interacting with your brand crossing data from Shopify, Instagram, Youtube and e-mail database.

However, on May 9th they changed the code and added an extra snippet to our site that was causing slower loading + thousands of 404 errors (one per each pageview). I reached them to complain and to ask for a solution/removal of that code (because if I manually delete it the app installs it back automatically) and they told me that my best solution would be to remove Carro.

So they published a buggy code (in beta testing) into my site, without letting me know in advance or asking for permission, and now they say is not possible to remove it because is a "major component" of the app. What? I used your app to discover influencers for weeks before having that "major component" buggy code installed without permission! It's not necessary and should be 100% optional to have it, since it's a feature not everybody will be using (Influencer Checkout).

Platanomelón
Spain
Over 3 years using the app
VYRL replied May 29, 2019

UPDATE: We've released a new version of Carro that has solved this. Thanks! :)

Hello!

We are happy to hear that you've been enjoying our free way to discover influencers that love your brand :).

We are so sorry that your experience has been impacted during the past few weeks.

I would like to work with you directly to fix this issue so that our snippet does not install automatically on your store anymore, and so that you can continue to use Carro the way you want.

We take reviews/feedback from our merchants very seriously, and this is our first review that is less than 5 stars.

I would like to set up a time to talk with you so that we can get this issue behind us. I know that you are based in Europe (we are in California), so I am happy to come in early/stay late in our office so that we can connect directly.

I will reach out via email to coordinate.

Sincerely,
Jason
President and Creator of Carro