Reviews (295)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through integration with chat services like WhatsApp and Facebook Messenger. They value its real-time reporting, customizable chat widgets, automated responses, and real-time messaging for handling FAQs and customer issues efficiently. The user-friendly interface and responsive support team are also highlighted, along with the seamless integration with Shopify. Many appreciate the free plan and consider upgrading due to the positive impact on their business operations.

January 6, 2021

It does what it states, helps my customers to reach out very easily. Their support team is very helpful and fast. Thanks

Aviation Shop
United Kingdom
Over 3 years using the app
March 21, 2020

An exellent app, amazingly easy to set up and great support. Customers live live chat and you can keep communicating after they have left your site.

Oxbridge Guru
United Kingdom
About 3 years using the app
April 13, 2020

I wanted to use Chaty to have more interface with my customers. After trying to install it (unable to due to my computer settings), I contacted Chaty directly. Gal quickly contacted me back and set it up for me momentarily. That’s some amazing service! I am using Instagram, Facebook messenger, SMS, and email as my channels. Chaty installed these with ease, it’s up and running like dream, I’m a happy customer!!!

JillyAtlanta
United States
About 3 years using the app
November 24, 2019

Very efficient and friendly app. During the installation, I turned to support who answered my questions very patiently. I am satisfied!

EVA - Metal Art Store
Israel
Almost 3 years using the app
April 5, 2020

Perfect for my needs, very easy to use, versatile, fast support , the real deal, customizable, just very good .

Pearla Niche Perfumes
Israel
Almost 3 years using the app
September 8, 2020

Great App. Simple to use, and great product support.
Also, finally someone with realistic pricing!
Very Happy with it :)

Pico Ovens
United Kingdom
Over 2 years using the app
Edited April 15, 2021

O app possui uma funcionalidade excelente e de simples configuração do número de whatsapp. Além disso, o suporte se prontificou rapidamente para tirar todas as dúvidas.

tigstoremoda
Brazil
Over 2 years using the app
January 17, 2020

After using the app we started receiving more inquiries from the multiple channels so definitely it proof it's worth!

CakeArtelier
Singapore
Over 2 years using the app
June 26, 2020

Great app and really useful. When I contacted the support I got an answer within 2 hours. Really fast

APPLY FOR NIE NUMBER ONLINE
Spain
About 2 years using the app
Edited January 30, 2023

一時サイトに表示できない不具合が発生しましたが、アプリ内チャットで尋ねたら1日で対応してくださいました。お問い合わせアプリとしてとても便利なものです。お問い合わせフォームからでは敷居が高いと感じる方も多いのでSNS誘導アイコンと並んでいるのはとてもいいです。

100% Jamaica Blue Mountain Coffee & Chocolate LENY
Japan
Almost 2 years using the app