CA: Google Ads Performance Max , 3,151 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, easy setup, and precise targeting options. It's praised for boosting sales through features like Shopping Ad and dynamic remarketing. The app provides comprehensive performance insights and automation capabilities, saving time on keyword optimization and ad targeting. The customer support, especially Benjamin Grimes, is commended for exceptional assistance. It's particularly useful for those unfamiliar with Google ads/shopping, streamlining campaign optimization, bid management, and performance tracking.
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JUNK app. Doesn't work.
I had it for 2 years and wasted money. It used to be free, it was "upgraded"" to 29usd per month to do nothing. I didn't even know I was paying.
Ripped me off.
Today I've tried to use it and nothing worked.
Unable to see any meaningful statistics. Stiill connected to UA3, dead analitycs. Never opened it, never knew I was paying. Stay away from them. They do nothing more than Google or Bing. Actually they do less.
I've reinstalled to leave a review.
The app and service are terrible. I have the premium package with "supposedly" a dedicated account manager, but there has been no management for over two years now. Google charged me for generic campaigns that were not customized or updated. The campaigns showed sold-out products and ignored 80% of our current products. When I spoke to the account manager, he didn't even know he managed our account. I requested a refund for the past two years, but despite promises, nothing has been resolved. The account manager blamed the merchant team and refused to set up a call. He canceled appointments and muted himself during a call. New campaigns were ineffective, so I deactivated them and have now decided to cancel my subscription. I still haven't received a refund.
The app not work,
Sent message to support, no replay
I sign up for a 14-day trial through the 50% discount, wanting to put it on a different credit card. There was no option to put it on a different card, so I am trying to cancel. I can't cancel as there is no option anywhere to do so, and they are stating I will be charged the full $135.00 in 14 days rather than the 50% discount $67.50 stated when I signed up. Will edit my review if this is rectified.
Can't work without review
NO, I SIGNED UP FOR A TRIAL AND IT STILL COSTS MONEY
Hi JRB Products!
I'm so sorry for any confusion here, and thank you for this feedback. Allow me to clarify:
Clever Ads has not charged you anything, yet.
When you began with us, you signed up for a 14-Day Free Trial. This process requires that you authorize/allow us to charge you for our services but only after day 14 of your trial ends. You haven't been charged yet, although I completely understand how it may seem like you were — due to the Shopify Billing process.
Please keep your eye out for my numerous emails and chats I've sent to you with this same information. My goal here is to alleviate any concern you may have and clarify the situation for you.
We're standing by for your reply and ready to get your account up and running to the best possible standard :)
Warm Regards,
- Ben, Customer Success
bad app
Hi JEWLORI!
Thank you so much for your feedback as it's critical for us to grow and improve. We truly value your perspective.
I have looked into your account and discovered very important information about your Google Ads account — for which I've already emailed you privately with details.
As our app's operation relies heavily on your Google Ads account and so we're more than happy to assist you in resolving these issues.
Your satisfaction is our top priority, and we’re committed to helping you get the most out of our app. We hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
Not one to post negative reviews because I try to work it out first. But after waiting for a week with no solution or even an attempt to try to understand my problem, I got a bit frustrated. For paying premium, I'd expect faster resolution time or at least updates. Ads had not been running for the whole month of April. Part of premium states that you will get account alerts if there is anything unusual. I'd say that after my ad spend dropped to zero, it should have been alerted to me. I have been so busy and it finally hit me that my ads weren't running. Long story short, I figured out the issue myself. The $49 dollars i'm paying are not justified. App in itself, isn't bad I cannot say the same about support for the price paid monthly.
Hello, Zocalo Foods
We are so sorry to hear you had this negative experience with us. We care about our customers and value your feedback as it helps us improve our services. One of our representatives will be reaching out to you to see what we can do to fix this problem!
Thanks a lot,
Clever Team
This app has terrible customer service. Its almost non responsive.
I would like to change my google account from 903-110-3719 to 486-082-4564.
I have sent several request, you already have access to the new account. I dont understand what's taking so long to change.
I would recommend shopify take this app down until they can fix this issues.
We apologize for the misunderstanding. We contacted you through the email in which you registered when downloading our app. You can check your inbox to see the email we sent you on March 19, 2019 where we told you we had sent you a request to link your new Adwords account.
no results at all. I have been paying and I still don't see results. no results at all. I have been paying and I still don't see results.
Hello BadKitty!
We appreciate you sharing this important feedback with us and we apologize for any disappointments you may have experienced.
We are committed to delivering you the best value possible and as such, we've sent an email to you with important updates and next steps regarding your account.
Please keep an eye out for our email from premium@cleverads.com
We sincerely hope to hear from you soon.
Warm regards,
- Ben, Customer Success