Overall rating
4.5
Counts per rating level
  • 68% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and ability to boost website traffic and conversions. Its Shopping Ad feature and automated keyword optimization are highlighted as significant time-savers. Merchants report quick sales results, often within days of use. The app's comprehensive insights, reporting tools, and real-time automated bidding system are praised for enabling data-driven decisions. The customer support, particularly Benjamin Grimes, is commended for their knowledge and responsiveness.

December 20, 2022

worst experience for linking accouns good luck and have fun, i recommend support chats etc but good luck

My Paw Buddy Co
Australia
30 days using the app
Clever Ads replied December 21, 2022

Hi My Paw Buddy Co,

Thank you for sharing your experience with us.

We apologize for any inconvenience you experienced while trying to link your accounts. We take all feedback seriously and will use your comments to help improve this process, specifically.

Your experience is what matters most to us and to that end, we have already reached out to you via email today (your Account Manager Paola, and I) with solutions, updates and more guidance. Keep an eye out for an email from Premium@cleverads.com — we hope to see your reply soon!

We are here to help and want to ensure that you have a positive experience with our platform.

Warm regards,
- Ben, Customer Success

December 15, 2022

Hopefully you can ad a feature after you’ve made us a sale, this would encourage lots of small businesses

LCo
United States
28 days using the app
Clever Ads replied December 16, 2022

Hi LCo store owner!

Thank you for taking the time to provide your feedback. We are committed to giving you the full 5-star experience, and sometimes that means we should make improvements.

We would love to hear more about your experience, and what is the particular feature you're looking for but not finding! Please keep an eye out for our email to you and don't hesitate to reach out if there is anything else you would like to share.

Best,

- Ben, Customer Success

March 9, 2021

I really waiting for the results, and sure I will provide you with my review of the app. how you ask me about the program before I even start with you?

Family Business (AESC)
Cyprus
27 days using the app
Clever Ads replied March 26, 2021

Hi, Family Business (AESC). Thanks for your review! We ask for feedback from the start to know how your setup process was like. You can always update your review anytime. We'd love to know how we can improve your experience with our app. Please don't hesitate to contact us at support@cleverecommerce.com.

-Nikki, Junior Account Manager

Edited February 26, 2023

Google Ads is making me write a minimum 100 word review before I use the product which is quite annoying. Hopefully the product is great though when I test it out on Shopify.

Arasaka
United States
26 days using the app
Clever Ads replied February 27, 2023

Hi Arasaka shop owner,

Thank you so much for taking the time to leave feedback on our app!

I have already reached out to you via email regarding your the issue you're pointing at. We are sorry to hear about it but happy that we were able to assist you in resolving the misunderstanding.

If there’s anything else you’d like to suggest you can contact us at support@cleverads.com and we’d be happy to help you. Hope to hear back from you soon.

Best regards,

Charlie, Account Manager

Edited April 11, 2018

Waiting 1 month for results...

Comme Avant Bio
France
26 days using the app
August 21, 2023

will edit once I really figure it out. for now Im still in testing mode so I cant really give a informative feedback.

moxieclothingline
United States
12 days using the app
Clever Ads replied August 23, 2023

Hi Moxie Clothing Line!

Thank you for taking the time to leave a review.

We understand that you're still in the testing phase of our app and we appreciate your patience as you familiarize yourself with its features and functionalities.

We want to assure you that we're committed to providing you with the best user experience possible. To that end, we've recently sent you an email with important updates about your account.

These updates are meant to enhance your overall experience and address any issues you might encounter during this testing phase. Please take a moment to check your inbox (and perhaps your spam folder) for our email. We believe the information within will be beneficial to you.

Thank you once again for your patience and understanding. We look forward to your informative feedback in the future.

Warm Regards,
- Ben, Customer Success

March 8, 2023

I must say that so far, with everything that I have seen, this app will be a very nice addition to my shop.

BlackbirdTrendz
United States
25 days using the app
Clever Ads replied March 8, 2023

Hi BlackbirdTrendz!

Thank you so much for your positive feedback! We love hearing from our clients and we're so happy to know that you seem be having a great experience thus far.

We've taken an even closer look at your account and have already sent you an email with very important actions for you to take. Please keep an eye out for an email from support@cleverads.com from your Account Manager, Marta.

We look forward to your reply!

Warm regards,
- Ben, Customer Success

Edited September 19, 2017

(+) Its great to start off with, they created several ads for products and specific collections with or without banners.
Basically all you have to do is set a budget and they do their thing.
(+) Its free.

(-) Their customer support takes half a century to respond.
(-) The premium subscription isnt very clear on what perks you are getting in addition to what they are already doing, even upon asking they weren't very clear on it.
(-) They're not proficient in english, probably because its not their first language. This will make you doubt the quality of their work and you will have to double check everything.

My advice - If you are new to adwords, give it a go. If you like what they're doing then get the premium subscription, ask them what you will get before you pay (just to be clear).
Once you grow bigger, I suggest you get familiar with adwords yourself and handle it on your own. Its not that difficult + you have immediate control over your ads from the start.

The Watch Stop Australia
Australia
23 days using the app
May 13, 2023

Simple and intuitive app, makes life easier with its user-friendly interface. Highly recommend. Can have some more simple step by step instructions

Pet Oasis
New Zealand
22 days using the app
Clever Ads replied May 17, 2023

Hi Pet Oasis,

Thanks so much for leaving such a positive review!

We also appreciate your suggestions. To that end, we've reached out to you via email with some very important updates regarding your account with us. Please have a look out for an email from support@cleverads.com.

We hope to hear from you soon!

Warm regards,
- Ben, Customer Success

Edited May 22, 2023

easy setup once the site is loaded. looks like i have 2 accounts when i only set up one. will check fourth into the second account

Shop Brats Bargins
United States
21 days using the app
Clever Ads replied May 16, 2023

Hi there Shop Brats Bargins store owner,

Thanks so much for taking the time to leave us a review on our app!! We wanted to let you know that we have already reached out to you via email, providing crucial information regarding your account.

Please don't hesitate reaching out to us if you have any doubts or regards and we'll be more than happy to assist you in addressing any challenges you may be facing and ensuring a smooth advertising process.

All the best,
Marina, Jr. Account Manager.