Overall rating
4.5
Counts per rating level
  • 68% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and ability to boost website traffic and conversions. Its Shopping Ad feature and automated keyword optimization are highlighted as significant time-savers. Merchants report quick sales results, often within days of use. The app's comprehensive insights, reporting tools, and real-time automated bidding system are praised for enabling data-driven decisions. The customer support, particularly Benjamin Grimes, is commended for their knowledge and responsiveness.

March 11, 2020

Just installed and will update further down the road. Hoping this will help us create ads to boost our sales.

Shielded Audio
United States
Over 1 year using the app
Clever Ads replied March 13, 2020

Thank you for installing the app!! We hope it all went smoothly.

Please, feel free to update your review further down the road :) we just ask for a rating at the beginning for the installation process.

June 2, 2020

ust started using. this app and tells to review first! Very excited to get boost my sales and conversions

Lion City Company
Singapore
Over 1 year using the app
Clever Ads replied June 4, 2020

Hello, Lion City Company!

We'd love to hear an update from you once things get going. Let us know how everything works for you!

February 25, 2020

not

Tapahat
Ireland
Over 1 year using the app
Clever Ads replied February 26, 2020

Hi,

We do not know exactly what you are referring to. Could you reach us by email and explain to us how we can help you? Thanks a lot.

Edited November 13, 2021

keep getting issues with google shopping and contacting the customer service, they apparently keep working on it but issue is never solved. Also the communication is complicated as it seem I am talking every time with someone else and not my original ad manager so i have to write again and again . Original: Good help from Carlos to set up our first campaigns and clever tips on how to run them. Need to test the app on the long run but seems to be working just fine and integrates all possible kind of campaigns, including retargeting

Finerblack Jewelry
Germany
Over 1 year using the app
Clever Ads replied November 1, 2021

Hi, Finerblack Jewelry owner!

Thank you for taking the time to leave us your thoughts.

I am glad that Carlos was able to assist. We would be more than happy to help you at support@cleverecommerce.com with any further questions.

All the best,
Isaiah, Account Manager

February 9, 2023

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Strange Candy Co
United States
Over 1 year using the app
Clever Ads replied February 16, 2023

Hi Strange Candy Co,

Thank you for your feedback!

I've already reached out to you via email to see if there is anything specific that you would like to know or discuss.

Please let us know by email and we will do our best to provide you with the information you need.

Our goal is to ensure that all of our clients have the support and information they require in a timely and efficient manner.

We hope to hear from you soon!

Warm regards,
- Paola, Account Manager

September 21, 2019

The interface is not so fluid, I would like to see more editing capabilitiess while creating marketing campaigns.

Joséphine Cosmetics
United States
Over 1 year using the app
Clever Ads replied September 23, 2019

Hello Joséphine Cosmetics!
Thank you for your feedback!
Our interface is as simple as possible in order to facilitate the process for the users. However, in the premium plan which is available for upgrading you can find a lot more editing and customization options.
Do not hesitate to contact our support team in case you need assistance.

November 24, 2022

great! ty. so far everything has worked very well. This has made centralizing my efforts very easy . thank you to the team

L' Ella Jewelry
United States
Over 1 year using the app
Clever Ads replied November 24, 2022

Hello L'Ella Jewelry,

We are so delighted to read your positive feedback!

We love hearing from our customers because it helps us to keep improving our service for you. Your Account Manager will be reaching out to you shortly to assist you with anything you might need.

Welcome aboard!

Best,
Ben, Customer Success

February 22, 2023

Struggling to get my add account linked up. Not very easy to get it going. Wish it was more user friendly!

Pacifrica
South Africa
Over 1 year using the app
Clever Ads replied February 23, 2023

Hi Pacifrica,

Thank you for giving us this valuable feedback!

We're very sorry to hear that you're experiencing issues during our app setup. We appreciate you bringing this to our attention.

We have already reached out to you via email to help resolve the issue asap. If you haven't already, please check your inbox (and spam folder, just in case) for our message. We would be happy to assist you with any problems you are experiencing and provide guidance to resolve them.

We take great pride in providing top-notch customer support, and we apologize for any inconvenience or frustration that this issue has caused. Please don't hesitate to reach out to us if you have any further questions or concerns.

Warm regards,
- Ben, Customer Success

November 2, 2021

Wasn’t a very quick set up, it should be a more less particular process so that people do not feel intimidated by something that may be doing this for there first time.

dvencor.net
United States
Over 1 year using the app
Clever Ads replied November 15, 2021

Hi there,

Thanks for taking the time to leave us your feedback as it helps us improve our service for future users. We have tried making set up as easy as possible in 5 easy steps so users start on the right foot. If you would like to specify your concern in depth, please reach out to us at support@cleverecommerce.com.

Warm wishes,
Isaiah, Account Manager

November 4, 2020

I just started using the App. We'll add another review after I have had time to see how it performs

Boutique-Blush1
United Kingdom
About 1 year using the app