Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,606)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

July 22, 2020

Incredible support! The team at Zapiet have been quick and thorough in sorting any issues (mostly caused by me not setting the app up quite right!) - they've got me up and running with no problems at all. Sebastian was particularly wonderful!

Thanks guys :)

BEAR
United Kingdom
8 months using the app
July 7, 2015

Just finished setting up my In Store Pick Up app and what a great app it is. I have several farmers markets where we only attend on a weekly basis and I can select just the day that I'm there for my customers to collect their orders. This is exactly what I've been looking for for a long time. Its very easy to set up and Andy in support was great, he even updated my checkout page to the latest version. This company knows what great service really is. Great work guys.

Leigh Essex UK

Leighs Fine Cheeses
United Kingdom
8 months using the app
August 7, 2019

I'm not one to write reviews...

This app and the others that Zapiet offers were the best possible solution to all of my roadblocks and problems. This app is a very powerful tool and offers great integration with more apps allowing your store more flexibility!

If you are setting it up yourself and you are having a tough time, reach out to the support team. I had the absolute most pleasant experience. They answered all of my questions (and I had a lot) and they went above and beyond what I had expected. They helped me properly install the apps and explained in detail how and why the way the work. I cannot express enough how satisfied I was.

Northwest Safe
United States
8 months using the app
March 4, 2022

We use the app to handle our home delivery and store pickup orders. It gives us great flexibility for our unique business. Support is always just a chat away if we run into questions.

Tennessee Grass Fed
United States
8 months using the app
Zapiet replied March 7, 2022

Hello Nicole,

It was a pleasure talking to you on our live chat today. And you're right, we'll be near if ever you need!

Thank you for this lovely review,

Sandy

August 7, 2019

Functionality is amazing and the support is even better! I will definitely recommend it for any user, beginner or advanced.

SPAR Courtside
South Africa
8 months using the app
Edited May 3, 2022

An amazing app. So flexible, customisable, easy to integrate. Many options. Cost efficient. Well done! Also Sandy & Ronan is the best from the teams!

Bakaliko.store
Netherlands
8 months using the app
Zapiet replied February 25, 2022

Hello Christos,

Thank you so much for this awesome review!

It was a pleasure to speak with you and to find how to achieve what you needed for your store. Don't hesitate to reach back to us through our live chat, or at support@zapiet.com, if there is anything else we can help you with.

All the best,

Sandy

June 9, 2020

The app is essential for us. The team are very helpful. Sometimes there have been a couple of tricky settings to sort out and they always respond. I think they've coped really well with what I imagine is a huge surge in demand for their service recently. Thanks very much Zapiet! Olivia and Jonny

DELI-VERY-GOOD by MMC
United Kingdom
8 months using the app
October 29, 2018

I really really wanted this app to work as described. Looks great on paper. We used this app for about 5 months. Unfortunately, Its buggy and an unreliable and I do not recommend it.

Moreover, it has a large limitation which Zapiet do not mention up front. Because of the way it works, it does not easily allow the user to switch shipping methods after they proceeded to checkout. Shopify caches the method and the user is stuck with that shipping method until the cache resets.

We were extremely patient with the Zapiet team to fix and address these issues but they just gave us an endless runaround. Very disappointed.

Different Drop
Australia
8 months using the app
Zapiet replied November 26, 2019

Hi guys,

Thanks so much for your review.

It's been over a year since we last spoke and I wanted to let you know that our Rates features are now more powerful and stable than ever. As well as the huge improvements we've made at Zapiet, Shopify has also done a huge amount of work their end to reduce the rate caching period.

I'd love you to give us another go so you can see the improvements we've made. I have reset your 14-day free trial in preparation :)

Thanks,

Andy

September 14, 2021

whenever I have an issue, I hope to be able to talk to Jessica. She is always so efficient and quick. it makes me less worry when I have an issue because I know someone on the customer service will be able to answer me quickly and solve my issue.

La Petite Epicerie
Netherlands
8 months using the app
Zapiet replied September 14, 2021

Thank you for your very kind words...it's always wonderful chatting with you .

Please jump on the live chat anytime and we will be happy to help.

Thanks,

Jessica

December 6, 2019

The app fulfilled all our needs and more, easy to use, easy to edit, and the support is top-notch! willing to help with any questions we had. 5 stars well deserved!

Rigo’s Meal
United States
8 months using the app