Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,580)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex order and delivery options, such as in-store pickup and specific radius home deliveries. They find it user-friendly and appreciate its seamless integration with Shopify. The support team, including members like Jessica, Stephane, and Jeanette, is often praised for their quick and effective responses. Merchants value the app's flexibility and effectiveness in handling their shipping and delivery needs, leading to strong recommendations within the Shopify community.

April 10, 2020

This is the best app in the appstore for local delivery!
Not just the app itself - the customer support is outstanding!
They helped us so quick and gave us the solution we needed - even in small details to make the customer experience nearly peferect.

Go on with that guys!

Speisi
Germany
5 months using the app
July 1, 2019

The app is absolutely a life saver! I tried some of the other apps and they just did not preform correctly. This is easy to setup and the only thing better than the app itself is the customer service! do not hesitate to use this! Special thanks to Ismail for going above and beyond.

KrispKeto
United States
5 months using the app
February 25, 2021

The Support is crazy fast! Outstanding! Thanks to Sandy!!
Logged in and solved my issue within 5 minutes.

Lotta&Emil
Germany
5 months using the app
Zapiet replied March 2, 2021

Hello there,

It was great talking to you on our online chat.

Don't hesitate to reach back if there is anything else I can help you with.

Wishing you a great day!

Sandy

September 8, 2015

Wonderful app. Wonderful customer service.

Mahaffey Farms
United States
5 months using the app
October 2, 2023

I recently integrated Zapiet's Pickup + Delivery app into our store, and I must say, their support team has been nothing short of outstanding. From start to finish, the experience was smooth and stress-free, largely thanks to their responsive and knowledgeable support.

Whenever I had a question or ran into a minor hiccup, the Zapiet support team was there to help. Their response times were impressively quick, with most queries addressed within a matter of hours. The level of expertise displayed by their support staff was evident in their thorough explanations and step-by-step guidance.

One standout feature of Zapiet's support is their dedication to finding solutions tailored to my specific needs.

Colliers Catering Company
Australia
5 months using the app
Zapiet replied October 3, 2023

Hi Kenneth,

I greatly appreciate your positive feedback regarding your recent experience with our Zapiet Pickup + Delivery app and support team. It's wonderful to hear that our responsive and knowledgeable support made your integration process smooth and stress-free. We're dedicated to providing tailored solutions to meet your specific needs and will always be here to assist you promptly.

-Veno

Edited June 6, 2019

We're a 25-year-old brick and mortar pet retail business. Our entry into e-commerce has been in the works several months and just this week we launched with a big digital marketing campaign to over 80k people letting them know about our store pickup service. We were down to the wire to meet the deadline - a number of factors in play here. Our developer found an error in the method in which Zapiet was calculating taxes for our customers. He escalated the issue quickly until it somehow caught the attention of head honcho Andrew Cargill (President I think). Thanks to Andrew's responsiveness in resolving the issue we were able to keep moving on schedule and meet our launch date objectives. So far Zapiet is performing well for us and I'm confident that if we have any issues whatsoever the team there will go above and beyond to make sure we stay up and running smoothly! I look forward to growing with Zapiet behind the scenes, taking our customers where they need to go.... from store pickup, to delivery and more! Cheers to a bright future! Great job Zapiet and esp Andrew!

Pet Depot
United States
5 months using the app
December 14, 2021

I think this app is really going to allow me to do all of the things I've been hoping to do (with the added Delivery by Distance app)!

Floralore
United States
5 months using the app
Zapiet replied December 21, 2021

Hi there,

We really hope so! Thanks for giving our apps a try, and we're here should you need any help with either :)

Best wishes,
Bogi

November 12, 2021

Love this app. Makes my life so much easier! There customer service is excellent too! Very responsive and helpful! Highly recommend. Worth the monthly cost

Baked Blooms
United States
5 months using the app
Zapiet replied November 17, 2021

Hi there,

Thanks for your awesome feedback, love to hear you're enjoying the app!

Best wishes,

Bogi

July 16, 2021

It's the best app in the market for delivery solution, it's look nice, it's run very good and the support team it's amazing we use it for a cheese market, and all our costumer love that they can pick up a date and hour for delivery, and we love that we can know when they want their products :)

Del Tambo
Chile
5 months using the app
Zapiet replied July 19, 2021

Hi there,

Wow! Thanks for your awesome feedback! We're happy you're loving the functionality & design of the app :)

Best wishes,

Bogi

November 5, 2024

Customer service is very responsive and fixed our issues right away!

Confection Perfection
United States