Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,604)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

June 11, 2024

Great tool, A+ support experience. Highly recommended!

Goose Island Toronto
Canada
About 4 years using the app
Zapiet replied June 14, 2024

Thank you so much for your feedback! We're thrilled that you're loving our tool and had a great experience with our support team. Your recommendation and support mean a lot to us! If there's anything else we can assist you with, please feel free to let us know. We're are always happy to help!

-J Barjum

Edited September 5, 2024

Jessica is consistently awesome and goes above and beyond every time to ensure my issues are addressed.

Murder Burger
Canada
2 months using the app
Zapiet replied July 18, 2024

Hi Joseph,

Thank you so much for taking the time to leave a review, it's very much appreciated!

I'm always happy to chat and help in any way I can with our Zapiet - Pickup + Delivery app.

Please do send a message in the future if you have any questions or need any assistance,

Warm regards,
Jessica

June 12, 2024

Great support and customization. This app allows us to set everything up quickly and accurately so that we can offer local delivery, pick-up and shipping.

Booth Creek Wagyu
United States
2 months using the app
Zapiet replied June 14, 2024

Thank you very much for taking the time to leave a review, it's very much appreciated!

It was such a pleasure chatting with you and getting our widget installed on your cart page from our Zapiet - Pickup + Delivery app where your customer's can choose between pickup , local delivery & shipping.

Please do not hesitate to reach back out if you have any questions or need any assistance.

Warm regards,
Jessica

August 21, 2024

Amazing service. very polite!

Petit Moi
Malaysia
2 days using the app
Zapiet replied August 26, 2024

Thank you for taking the time to review Zapiet - Pick + Delivery. We're always happy to help!

Jayne

June 13, 2024

Excellent APP with amazing Support. Jessica is Top of the top.

JustMary.com
Italy
About 4 years using the app
Zapiet replied June 17, 2024

Hi Matteo,

Thank you for taking the time to leave a review, I really appreciate it!

It was a pleasure chatting with you and ensuring that our Zapiet - Pickup + Delivery is working smoothly for you and your store.

All the best,
Jessica

June 12, 2024

Quick and clear assistance from Jayne, thank you!

Baked by Steph
United Kingdom
Over 1 year using the app
Zapiet replied June 14, 2024

Hey Steph

Glad that we could sort out your Zapiet Pickup + Delivery issue quickly.
You know where we are if you need us in the future!

Jayne

November 3, 2024

good help

Gjenbruksgiganten
Norway
About 7 hours using the app
Zapiet replied November 7, 2024

Hi!

Thank you so much for your kind review. We're thrilled you found our support helpful with the Zapiet - Pickup + Delivery app!

If you have any other questions or need further help, please don't hesitate to reach out.

Kind regards,
Leo

July 3, 2024

I would like to thank Diego from the support team, he walked me through the set up and adjust to suit our needs. so thank you. the apps works great and looks amazing, this really should improve everything..

Kooky Bloom
United Kingdom
About 3 hours using the app
Zapiet replied July 11, 2024

Hi Sophie,

It was a real pleasure helping you set up our widget!

If you need anything else, feel free to reach out. Our team is always happy to assist.

Welcome aboard!

Warm regards,
Diego

May 24, 2024

We are planning to use this app soon, and their customer service has been outstanding. This is the only app we've found that offers all the functionality we need for BOPIS (Buy Online, Pick Up In Store). Highly recommend!

Sandbox Healthy Spot
United States
3 months using the app
Zapiet replied May 30, 2024

Thank you so much for your positive review! We're thrilled that you had a great experience and found it helpful. Your feedback is incredibly valuable and helps us improve.

May 14, 2024

I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.

Chalet
United States
Almost 2 years using the app