Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,592)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex orders and enhancing local delivery operations, praising its user-friendly interface and flexibility for various business models. It is noted for its robust management tools for local deliveries and pickups, and seamless integration with Shopify. Exceptional customer support, particularly from team members like Jessica and Stephane, is frequently highlighted. Merchants appreciate the straightforward setup and functionality that streamline business processes and improve customer satisfaction.

February 9, 2023

From other similiar apps we were having bugs with, Zapiet saved our store and were really easy to get ahold of the english speaking customer agents who helped so fast and you can reenter the chat whenever if another question arrises. I am located in Colorado so I wasnt sure that this UK app would be the best choice. So far, its exactly what we wanted after torubleshooting so many other ones

BeeandPollen
United States
2 days using the app
Zapiet replied February 10, 2023

Hi there,

It's been a great pleasure helping you with our Zapiet - Pickup + Delivery app and setting up your rates.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

July 24, 2020

The after sales support from the staff at Zapiet was first class. They were so quick and helpful, and fixed my issues in no time at all. This app has transformed our online presence, and allowed us to introduce home delivery to our customers in a timely and efficient manner. Cheers team!

Rosebank Meats
Australia
2 days using the app
Edited March 24, 2020

The best App for Delivery and Pickup. Managed to set it up in less than 1 hour. Has a lot of options like limiting no. of deliveries per day. Worth the price!
Customer support is also very fast, competent and friendly. Keep up the good work.

Bäckerei-Café-Konditorei Buchegger GmbH
Austria
2 days using the app
December 18, 2020

I'm so disappointed.
Their service level is so poor.
it takes them 3-4 days to answer questions, they are very unavailable.
Too bad .. because they have good features.

Trust-Eat
Israel
About 2 months using the app
Zapiet replied December 18, 2020

Hi Sela,

Thank you for your feedback.

I have now resolved your outstanding issues and responded to you via your ticket.

I would like to apologize for the delay in getting this resolved, I reviewed your ticket and I can see that you responded almost 2 days ago.

Our support team has been busier than normal in the run up to Christmas and our response times have increased above our usual "less than 24 hours" and for that I am truly sorry.

I look forward to providing you with a better experience going forward.

Kind regards,

Ronan

October 21, 2022

Zapiet made our retail integration for local delivery and local pickup much easier. Jessica from Zapiet was incredibly knowledgeable and quick to help us tweak it for our use case.

Eat to Evolve
United States
2 days using the app
Zapiet replied October 22, 2022

Thank you Chris for your lovely words and review.

It was my pleasure helping you today to tweak our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

Edited July 6, 2020

Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.

ToniCooks
United States
About 1 month using the app
March 2, 2023

Really great app for my business needs. I was stuck trying to correctly configure my shipping rates and needed to ask for assistance from the team. I was prepared to wait a long time for a response, but Claudia got back to me so quickly and resolved my issue straight away!

Really great customer service and support! Thank you!

Steering Wheel Wraps
Australia
1 day using the app
Zapiet replied March 22, 2023

Hey Hung,

Thanks for the amazing 5 star review!
It was a pleasure assisting you with your delivery and shipping rates.
We're here should you need anything else in the future!

Cheers,
Klaudia

January 7, 2020

Absolute must have app for our online flower shop. It integrates nicely with the shopify shipping and check out for local deliveries and in store pick up. The support is amazing and answered every question I have to get our site going. Thank you very much!

Balconi Floral Online Boutique
Canada
1 day using the app
February 6, 2020

Great app with tons of features and flexibility. Great for incorporating local delivery and pickup options for stores. And customer service is superb. Always prompt and helpful at getting minor implementation adjustments solved.

Flowerbake by Angela
United States
1 day using the app
June 2, 2020

Good initial idea but very bad implementation. There are always new bugs. Since today, the delivery date/time requested by the customer is no longer added to the order. I have to develop patches to fix the errors in the Zapiet application!

ZAPIET IS UNRELIABLE!

La Crêperie de La Gare
France
About 1 month using the app
Zapiet replied September 17, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi La Crêperie de La Gare,

Thanks so much for your feedback!

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet