Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its robust handling of complex shipping and delivery setups, including in-store pickup and support for multiple locations. It is easy to install and performs reliably, improving customer service with various delivery options. The app also integrates smoothly with tools like Order Printer Pro, enhancing its utility. The support team, notably Jessica and Stephane, is frequently praised for their quick and effective assistance, making it a top choice for businesses aiming to optimize their delivery and pickup processes.

February 16, 2024

Zapier is much better than the other apps available. It is not only the app, but the amazing staff. High 5 to Jessica for the enormous support on helping to get the app installed and during the setup process. Jessica was exceptionally helpful and knowledgeable. I appreciate her support.

Ballooneers Online Store
United States
About 8 hours using the app
Zapiet replied February 19, 2024

Thank you very much Juan for taking the time to leave such a lovely review

It was delightful chatting with you and assisting in the installation and setup of your pickup and local delivery using our Zapiet - Pickup + Delivery app for your store.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Warm regards,
Jessica

June 14, 2017

I am sure, from the 144 reviews, that this app has some good things. PROBLEM is that if you want to uninstall app, you will pull your hair out. Their instructions for uninstall are outdated.

We were looking for an option so we could add a shipping method "For Next Day Air, Please Contact Us. Rate will be added to order at a later date."

Accurate Signs And Engraving Solar Tags
United States
About 22 hours using the app
May 2, 2015

Great Customer Service. The best I've experienced in Shopify so far! The app has just been set up, and so far it seems to be working perfectly.

Thank you Andy!

SUSHIYA - ORDER SUSHI ONLINE
India
About 19 hours using the app
November 26, 2018

I had high hopes for this app, but it was really hacky around the main theme I was using. It would appear as a selection in the cart, but then open the cart again and you get "no local pickup available". If you move to checkout, the pickup address is put in the shipping address slots and is changeable by the customer. I felt this was going to be more problems than it's worth.

Because my pickup windows are very limited and my products are simple, I decided to go with adding my pickups as product variations and not allow that verison of the item to be a physical item. It's a hack, but it's way more stable than Store Pickup + Delivery.

Keto Cakes Utah
United States
About 18 hours using the app
April 29, 2020

couldnt integrate zapiers delivery rates by zip code... disappointing... it should be easier while both are the same developer

IcyShot Aguascalientes
Mexico
About 17 hours using the app
February 28, 2024

Beim Installieren und Einstellen der App gab es für mich ein paar kleine Hürden. Der Support hat jedoch sofort geholfen und alles sehr kompetent erklärt und eingestellt. Endlich kann ich Versand und Local-Pickup in Abhängigkeit von Produkten anbieten. Grossartig!

Unfogyou
Switzerland
About 3 hours using the app
Zapiet replied March 3, 2024

Hallo Michael,

vielen Dank, dass Sie sich die Zeit genommen haben, eine so schöne Bewertung zu hinterlassen.

Es war mir ein Vergnügen, Ihnen bei der Abholung und dem Versand für unsere App Zapiet - Abholung + Zustellung über unseren Live-Chat zu helfen.

Wenn Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns eine Nachricht zu schicken.

Mit freundlichem Grüß
Jessica

March 31, 2022

I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.

Hélico
Canada
About 9 hours using the app
Zapiet replied April 1, 2022

Hi Steph,

Thank you for the kind words and for choosing to go with our app!

It was a pleasure assisting you with matching our widget's colors to your store's.

Please feel free to jump back on chat should you need anything else.

Have a great day ahead,

Klaudia

April 21, 2021

Stephanie did an excellent job helping to sort out some issues we were having with multiple locations. Great customer support and service.

Sunshine Daydream
United States
About 7 hours using the app
Zapiet replied October 23, 2023

Thanks for the lovely review!

It's always nice to see our merchants giving such wonderful feedback on not just our products but our teams as well

-Steph

September 19, 2023

Wow! I received the best support. They guided me through everything and took care of setting up most of the configurations. I really appreciate it. Thank you!

Whiskful Thinking Cake
United States
About 7 hours using the app
Zapiet replied September 24, 2023

Hi Korey,

I truly appreciate your review!

It's been a pleasure to assist you, and I'm thrilled to hear that I've been able to provide you with the support you needed with Zapiet - Pickup + Delivery.

If there's anything else you require, please don't hesitate to reach out to us.

Warm regards,
Pavlo

March 2, 2023

What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.

Mahalle Dubai
United Arab Emirates
About 6 hours using the app
Zapiet replied March 6, 2023

Hello Burak,

Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions.

Thank you,

Sandy