Reviews (1,699)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

May 14, 2020

Getting the configuration to work properly is tricky. However, a great support team is there to back you up. It would be nice if the documentation were more clear for DIY. For what the app does, it seems like the price is a bit high, but it certainly solves a big problem out of the box.

Don't try to set it up yourself, add their support staff as a collaborator and get their help, it will save ...

Hammarlund Nursery
United States
7 months using the app
May 27, 2023

We own a company that sells gifts and before getting Zapiet our clients were confused in our checkout. They would never give us the recipient phone number and sometimes they would choose the gift to be shipped via our Canada Post Flat rate box for more money than it would have cost if they selected delivery which is faster and cheaper. We set up Zapiet pickup and delivery as well as Zapiet rates ...

All My Best Baskets
Canada
7 days using the app
Zapiet replied June 5, 2023

Hi there,

Thank you very much for your kind and detailed review! It was my pleasure assisting you with your Zapiet - Pickup + Delivery rates setup!

If there is anything ...

November 7, 2019

Really wish I could love the experience so far. Unfortuntaely I have not been able to get assistance or even a response ...

I love the concept of it but I really am frustrated

SHCreationsJA
Jamaica
6 months using the app
October 30, 2020

Hello, I've deleted this app but it's still active in the shopping cart, how long does it take to be removed ? Or what can I do ? VERY URGENT

BRASSERIES.ONLINE
France
6 months using the app
Zapiet replied October 30, 2020

Hey folks,

Unfortunately we lose access to your store as soon as you uninstall the app, so we can’t automatically remove our code. Having said that, I would be happy to help ...

March 23, 2023

Seems like a great app. Veno has been very helpful with an integration issue with another app and also provided other fixes and solutions for me.

Tastybake
Australia
6 days using the app
Zapiet replied March 23, 2023

Thank you for the kind words and a wonderful review.
It was a pleasure working with you on your lovely store.
As always, we're here if you ever need help with our store ...

June 22, 2023

Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very ...

Chef Anthony’s Smoked Fish Dip
United States
5 months using the app
Zapiet replied June 28, 2023

Hi Guys,

Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges ...

Edited August 3, 2020

Great features of this app, easy to use and set up, a good add-on to boost my business for pick up and delivery. The back end design is easy for me to organise the orders.

Great and quick customer support.

JOY JAUNE
Australia
5 months using the app
December 11, 2020

Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!

BUBLIK.SG
Singapore
5 months using the app
Zapiet replied December 12, 2020

Hey guys,

Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app.

Removing our app from your theme is super easy! In-fact only a ...

December 1, 2022

This app was a bit overwhelming to set up, but the support was so helpful and went above and beyond in helping me set everything up and get everything running for my site.

Annie & Flora
Canada
6 days using the app
Zapiet replied December 3, 2022

Thank you very much for the awesome review!

It's always a pleasure to help our merchants achieve their goals with our Store Pickup + Delivery app

If anything comes up in ...

April 9, 2020

I used this app to help me set up free, no-contact local delivery & at-store pickup in response to COVID-19 regulations & concerns. Had to get help modifying it so that our products had these options available but only certain products were available for shipping and to get the shipping fees applied correctly. Thank you, Shopify gurus, for making it work!

Nature Niche LLC
United States
5 months using the app