Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,696)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.
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We own a company that sells gifts and before getting Zapiet our clients were confused in our checkout. They would never give us the recipient phone number and sometimes they would choose the gift to be shipped via our Canada Post Flat rate box for more money than it would have cost if they selected delivery which is faster and cheaper. We set up Zapiet pickup and delivery as well as Zapiet rates by Postal code and although setting up the shipping profiles/delivery rates was not intuitive and therefore harder for me than just using organic Shopify, the Zapiet live chat reps were super knowledgeable and programmed them for me along with a little bit of free coding to make the Canada Post Flat Rate box work. I love that the recipient phone number is now clear and mandatory and with editing the language I was able to turn the delivery note field into a GIFT NOTE field for clients to fill out for their recipient. The part I like the best is the customer filling out their postal code before reaching the cart to see if we deliver to their area. I would say this app can do 99% of what I want it to do but the benefits LARGELY outweigh losing the 1% (which only pertain to the Canada Post Flat Rate Box, which if you don't use then not applicable to you). Overall I recommend highly.
Hi there,
Thank you very much for your kind and detailed review! It was my pleasure assisting you with your Zapiet - Pickup + Delivery rates setup!
If there is anything else we can help you with, let us know!
All the best,
Jelizaveta
Really wish I could love the experience so far. Unfortuntaely I have not been able to get assistance or even a response ...
I love the concept of it but I really am frustrated
Hello, I've deleted this app but it's still active in the shopping cart, how long does it take to be removed ? Or what can I do ? VERY URGENT
Hey folks,
Unfortunately we lose access to your store as soon as you uninstall the app, so we can’t automatically remove our code. Having said that, I would be happy to help remove our code.
We have just sent you a collaborators request via email, which will let us log into your store and remove our code.
Alternatively, you can remove the code yourself by following the steps in our help article.
https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet
Thanks,
Sebastian
Seems like a great app. Veno has been very helpful with an integration issue with another app and also provided other fixes and solutions for me.
Thank you for the kind words and a wonderful review.
It was a pleasure working with you on your lovely store.
As always, we're here if you ever need help with our store pickup and delivery app.
-Veno
Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam
Hi Guys,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable.
However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you.
Kind Regards,
Sam
Great features of this app, easy to use and set up, a good add-on to boost my business for pick up and delivery. The back end design is easy for me to organise the orders.
Great and quick customer support.
Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!
Hey guys,
Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app.
Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file.
We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet.
In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you.
I also reviewed your most recent support ticket and it appears my colleague replied to you within an hour of you opening the ticket letting you know that your issue had been resolved.
I have already replied to your support ticket in the hopes that we can arrange a call to discuss this and I am eagerly awaiting your reply.
Speak soon!
Ronan
This app was a bit overwhelming to set up, but the support was so helpful and went above and beyond in helping me set everything up and get everything running for my site.
Thank you very much for the awesome review!
It's always a pleasure to help our merchants achieve their goals with our Store Pickup + Delivery app
If anything comes up in the future, our team will be there to help!
I used this app to help me set up free, no-contact local delivery & at-store pickup in response to COVID-19 regulations & concerns. Had to get help modifying it so that our products had these options available but only certain products were available for shipping and to get the shipping fees applied correctly. Thank you, Shopify gurus, for making it work!
Works quite well.
Hi,
Thank you for taking the time to leave a review! We really appreciate it :)
Best wishes,
Bogi
Assistant Support Manager - Zapiet