Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,606)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

February 23, 2021

This is the really important app for us, especially now with COVID-19 lockdowns. In Germany we are allowed to have pickups, and this app makes it easier to handle. We do have also lots of products, what we don't ship at all, with Store Pickup we can still sell them online. We had installed additional language and checkout stopped working. In less than 24 hours it has been fixed and everything works smoothly again. It works with multiple language also. Thanks for fast and friendly support.

Almost Paradise Berlin
Germany
Almost 2 years using the app
Zapiet replied February 25, 2021

Hi there,

Glad to hear we could be of a little help during this tough time. It was our pleasure supporting you, thank you for the review!

Best wishes,

Bogi

September 22, 2017

I have been over the moon about this app. It works exactly as intended, and with continued upgrades and added features, it has only become more valuable to our business over time. Not only is the app itself great, their customer support is even better. They are quick, knowledgeable and go above-and-beyond. I love these guys!

Vivejuicery
United States
Almost 2 years using the app
February 1, 2023

Hi,
Jayne give me really good and quick support to me and she handles and shot out the issue really quickly. thank you very much. she is the best!

SPAR World Wide
Sri Lanka
Almost 2 years using the app
Zapiet replied February 2, 2023

Hi there,

Thanks for the kind words.

Glad to help you get your rates & region sorted out quickly.

If you need us again it's teamwork here at Zapiet - Pickup & Delivery we're always happy to help!

Jayne

Edited February 23, 2016

Fantastic Support! Other app and software companies can learn a thing or two about customer service from Andy and his team. Our store has some specific requirements and conflicts but Andy jumps right in and knocks them all out. Great Job!

Update:
I have to give them another 5 STARS. We had issues today with that app that were not even caused by their app but by conflicts with another app and our our settings and Andrew replied to every email within minutes and kept hammering at the issue into he found out what it was. It's all about support for us and customer service and we are pleased in every way. THANK YOU!

Theofficecake
United States
Almost 2 years using the app
September 21, 2023

Great support. Love the app.

Ketodelia Bakery
Canada
Almost 2 years using the app
Zapiet replied September 25, 2023

Hi there,

Thank you for your review, it's very much appreciated

It was my pleasure helping you last week with our Zapiet - Pickup + Delivery app, including css coding to change the colour of the active method on your cart page.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

May 18, 2015

The app is brilliant and we upon install encountered a few bugs. Andrew responded within minutes and resolved the issue. The communication was very professional and quick. If this app solves an issue for you, we can only recommend it!

BRODRENE BASSE
Denmark
Almost 2 years using the app
February 11, 2021

The best app in the app store for pickup and delivery features. easy to understand and maintain. Thanks.

Cupcake Central
Australia
Almost 2 years using the app
Zapiet replied February 17, 2021

Hi there,

Thank you so much for your glowing review!

We're pleased to hear you find the app easy to use, we aim to make the app as user-friendly as we can whilst also offering plenty of features :)

Best wishes,

Bogi

November 1, 2016

First, this is a great app that works perfectly. We were looking for a solution to manage our in-store pickup process, and using this app turned out to be the right choice.

Second, the support team is awesome: requests are handled timely and beyond expectations.

Cambuza
France
Almost 2 years using the app
March 22, 2022

The onboarding process was brilliant! And the support team is wonderful. Now we're waiting for the first orders to see how it works.

Glaze
United States
Almost 2 years using the app
Zapiet replied April 8, 2022

Hi there,

Thanks for your lovely review! It was our team's pleasure to get you onboarded to the app.

Best wishes,

Bogi

November 17, 2022

We use this app to schedule deliveries for our food cart. We find it easy to use and the support team is responsive and great to work with!

Bend Breakfast Burrito
United States
Almost 2 years using the app
Zapiet replied November 21, 2022

Hi Valerie,

Thank you for taking the time to write us a review, we're always ecstatic to hear from our merchants.

It's great to see that you are happy with our Store Pickup + Delivery app. Should you need any further assistance, we'll be there and happy to help!

Stephane