Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,589)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex orders and enhancing local delivery operations, praising its user-friendly interface and flexibility for various business models. It is noted for its robust management tools for local deliveries and pickups, and seamless integration with Shopify. Exceptional customer support, particularly from team members like Jessica and Stephane, is frequently highlighted. Merchants appreciate the straightforward setup and functionality that streamline business processes and improve customer satisfaction.

August 13, 2021

Great support! Helped with set up and updates. App works for all of the features that I need it to do

Chef's Box by Land & Sea
United States
About 1 year using the app
Zapiet replied August 17, 2021

Hi there,

Thanks for the kind review! Glad to hear we were able to help you set up and you're happy with the app's features :)

Best wishes,

Bogi

May 16, 2020

This app has been instrumental in our shift from an entirely in-person retail experience to a more diversified model (thanks to COVID-19). It takes considerable time to ensure that you have it configured just right --and it might not necessarily do everything the way you want-- but it's key that you take the time to understand it and test it after configuration. It's not safe to assume that the way you want something to work/function is always the 'best' way, so keep an open mind about customer workflows. After five weeks of use, this app has been a game-changer for our business. Also, the customer support team has been very helpful on a number of questions.

Reveille Ciderworks
United States
About 1 year using the app
May 26, 2020

Great app and great support - they even customised part of my theme for me! App does exactly what I needed it to do. Great support from Ismail and others. Thank you

Tresco Stores
United Kingdom
About 1 year using the app
January 10, 2021

Aaron gets a million gold stars by his name.... thank you. Quick service, Quick help, Even on a Sunday! Kirk @ ACME Floral San Francisco, California, U.S.

ACME Floral Co.
United States
About 1 year using the app
Zapiet replied January 11, 2021

Thanks for your review Kirk!

Glad to hear you had a great experience with us and Aaron was able to help you out.

Best wishes,

Bogi

May 18, 2022

This app has helped me a lot, as our whole work revolves around pickup and delivery, the support is extremely helpful and they have resolved any issues we had

Bakealicious By Gabriela
Australia
About 1 year using the app
Zapiet replied May 18, 2022

Hi there,

Thanks for the kind review. It's great that our app has been helpful to your store.

I'm glad we could get your preparation times sorted out over chat.

We're always here if you need us again!

Jayne

January 31, 2022

The app does everything I need it to, and is quite easy to use. If I've ever a query, the chat service is brilliant. I've just been speaking with Jessica who resolved my query in a matter of minutes. Thank you.

Earthkind Refills
United Kingdom
About 1 year using the app
Zapiet replied January 31, 2022

Hi Naomi,

Thank you for you very kind words.

It was so nice chatting with you earlier today and I'm so glad I was able to help.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

January 25, 2021

Fairly quick customer service and they've always answered/solved any issues with ease. I wished it were easier & less expensive to get the order dates synced to a calendar (like google) so everything is in one place.

Eye Candy Balloons
United States
About 1 year using the app
Zapiet replied January 26, 2021

Hi there,

Thanks for your review! Happy to hear you've had positive experiences with our support. Appreciate knowing your feedback about exporting your order information, we're always looking to improve the features and integrations available for the app.

Best wishes,

Bogi

May 26, 2021

We use this app heavily for our delivery service company and it's been good to us. It's almost perfect but we believe it will get there between better synergy with Shopify and added features. Flora I. was my support today and she has been great. Quick answers and clear instructions, It doesn't go unseen.

Feast & Graze
United States
About 1 year using the app
Zapiet replied May 27, 2021

Hi Cristina,

Thank you so much for your lovely review and for your feedback!
We are always striving to improve our app so it doesn't go unheard.
Please reach out should you need anything else.

Have a lovely day!

Flora

April 8, 2020

We are very pleased with how the APP has integrated into our operations. Robert, the tech who helped me solve some of the issues I was having, was particularly helpful and provided excellent customer service.

Thanks again

The Daily Catch

Daily Catch Seafood Company
Canada
About 1 year using the app
August 19, 2022

Enjoyable and highly efficient conversation with the CS, best experience ever.
Helped me tackled every issue I had, except those limited by Shopify plan.

Le Fiori
Hong Kong SAR
About 1 year using the app