Zapiet ‑ Pickup + Delivery

UPDATE: Ismail from support reached out and was able to resolve all our issues. The app is now working properly. They also explained the delay which we understand. So far the app is working perfectly. They've even assisted with adjusting the color of the time slots to match our theme. Previous:
Support appears to be incredibly slow to respond. We installed this application Monday morning. Our theme (Focal) was not listed, and because the automated installation did not work for our theme no widget was being displayed at the cart page. We reached out Monday afternoon (as per the docs manual installation was not recommended). Hours later, when we still hadn't heard from anyone several hours later, we proceeded with the manual installation and at least got the widget to show on the cart page. However, no rates are currently available for customers (even though they have been configured in the apps rate section and shopify is configured to use the apps rates), and when checking out, even if a user chooses the "pickup" option, they are still taken through the "shipping" stage (then presented with no rates) and cannot checkout. Per the docs, it appears maybe the version of the widget given in the manual instructions is old? Or maybe it's another issue. We don't know. But,hHaving STILL not heard back from support as of 10a this Tuesday morning (our support ticket is also still not assigned to anyone, and is still in the "Being Processed" status), we're getting incredibly frustrated. We're planning to offer pickup for a popup venue this coming weekend (Sat), and we need to be able to do this starting today. We're going on ~16 hours since our initial request and we still haven't heard back from support. We've just been trying to figure it out on our own and we're now at the point where we NEED support, unfortunately. We're giving 2 starts for the app itself, which seems well built with tons of good options, but we're finding the app support so far to be incredibly lacking.

I installed this app as i wanted to offer delivery slots for customers, and restrict deliveries only to London (to be fulfilled by me).

This app has great functionality and was able to do everything i needed. Andrew also helped me set it up and got everything working perfectly, and has even offered to make some custom tweaks.

Very impressed and if you want a neat easy to use system to offer time based delivery slots to your customers, i would go with this app!

Thanks!

Great help from the support team. I was struggling with my rates and cart widgets and they helped me by describing every step efficiently and easily. Started to use the delivery by zone app and it’s great too

User experience and customer service are great! It makes all pickup and delivery orders easy to manage.

Incredible support! The team at Zapiet have been quick and thorough in sorting any issues (mostly caused by me not setting the app up quite right!) - they've got me up and running with no problems at all. Sebastian was particularly wonderful!

Thanks guys :)

Just finished setting up my In Store Pick Up app and what a great app it is. I have several farmers markets where we only attend on a weekly basis and I can select just the day that I'm there for my customers to collect their orders. This is exactly what I've been looking for for a long time. Its very easy to set up and Andy in support was great, he even updated my checkout page to the latest version. This company knows what great service really is. Great work guys.

Leigh Essex UK

I'm not one to write reviews...

This app and the others that Zapiet offers were the best possible solution to all of my roadblocks and problems. This app is a very powerful tool and offers great integration with more apps allowing your store more flexibility!

If you are setting it up yourself and you are having a tough time, reach out to the support team. I had the absolute most pleasant experience. They answered all of my questions (and I had a lot) and they went above and beyond what I had expected. They helped me properly install the apps and explained in detail how and why the way the work. I cannot express enough how satisfied I was.

We use the app to handle our home delivery and store pickup orders. It gives us great flexibility for our unique business. Support is always just a chat away if we run into questions.

Functionality is amazing and the support is even better! I will definitely recommend it for any user, beginner or advanced.

An amazing app. So flexible, customisable, easy to integrate. Many options. Cost efficient. Well done! Also Sandy & Ronan is the best from the teams!