Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

This app is praised for its user-friendly automation features, including email marketing and follow-up sequences, which have reportedly boosted sales and customer engagement. It offers customizable receipts, product recommendations, and abandoned cart reminders. However, some merchants find the pricing structure confusing and have encountered billing issues. Customer service reviews vary, with some merchants appreciating the responsiveness, while others have had less positive experiences. The app integrates seamlessly with Shopify, enhancing store functionality.

October 26, 2022

While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts randomly not sending, and several other issues on a smaller scale. We've given them ample opportunities to change and fix, having been with them from the beginning when it was Receiptful, through to Conversio, and finally now as Campaign Monitor, but their response times keep getting worse. We often won't hear back for 24-48 hours during week days, and it can take weeks (and in the product sync case - originally months) to fix for a problem that still resurfaces. Cannot recommend.

Love that Bag etc - Preowned Designer Fashions
About 7 years using the app
January 8, 2023

Early days so far but I am very impressed with the ease of setup and use so far. It's also very cool the way the app keeps you on track during setup with prompts for different takes, and also extends your free trial.

Savage PersonaliTees
8 months using the app
Edited December 14, 2022

Simple and easy setup with step by step guide. I've only just started this so I'm not sure if it will make sales but I hope it helps

About 6 hours using the app
November 28, 2022

CM commerce is the best email marketing which helps my business to grow. I highly recommend it. This app is really easy to set up in your Shopify store.

25 days using the app
October 28, 2022

I enjoy the app so far, bit complex to setup but not impossible and think it will be a good fit for what the business want achieve.

South Africa
4 days using the app
March 23, 2023

Really useful, used before, and has helped manage mailing services from upselling to notifications.

Enki Humidifier
United Kingdom
About 2 months using the app
March 23, 2023

"Efficient and user-friendly email marketing app! Streamlined communication with my audience has never been easier. Highly recommended!"

New Zealand
About 1 month using the app
Edited September 4, 2023

The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store.

We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of this money back as customer service was unresponsive

To top it off, when I cancelled my account they deleted all my review photos which took me 5 years to generate - seriously, WTF?

Maas Polish Australia
Almost 7 years using the app
December 27, 2022

Pretty easy set-up as long as you follow along and do everything step by step. So far working great!

Life Defies Logic
United States
About 1 hour using the app
February 6, 2023

Simple App, easy to set up and follow. Helps my business so much. Would definitely recommend to others

Mumma Said
2 months using the app