CM Commerce: Email Marketing , 1,142 reviews

While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts randomly not sending, and several other issues on a smaller scale. We've given them ample opportunities to change and fix, having been with them from the beginning when it was Receiptful, through to Conversio, and finally now as Campaign Monitor, but their response times keep getting worse. We often won't hear back for 24-48 hours during week days, and it can take weeks (and in the product sync case - originally months) to fix for a problem that still resurfaces. Cannot recommend.

Early days so far but I am very impressed with the ease of setup and use so far. It's also very cool the way the app keeps you on track during setup with prompts for different takes, and also extends your free trial.

Simple and easy setup with step by step guide. I've only just started this so I'm not sure if it will make sales but I hope it helps

CM commerce is the best email marketing which helps my business to grow. I highly recommend it. This app is really easy to set up in your Shopify store.

I enjoy the app so far, bit complex to setup but not impossible and think it will be a good fit for what the business want achieve.

Really useful, used before, and has helped manage mailing services from upselling to notifications.

"Efficient and user-friendly email marketing app! Streamlined communication with my audience has never been easier. Highly recommended!"

The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store.

We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of this money back as customer service was unresponsive

To top it off, when I cancelled my account they deleted all my review photos which took me 5 years to generate - seriously, WTF?

Pretty easy set-up as long as you follow along and do everything step by step. So far working great!

Simple App, easy to set up and follow. Helps my business so much. Would definitely recommend to others