Reviews (1,156)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automated marketing, receipt customization, abandoned cart notifications, and follow-up emails, noting their effectiveness in boosting sales and improving communication. The user-friendly interface is praised for its simplicity in setting up and customizing emails and receipts. Integration with Shopify is seamless, enhancing coupon creation and product suggestions. Customer support is also highlighted as responsive and helpful, particularly with technical setups and plan adjustments.

Edited April 25, 2018

The conversion rate is low of abandoned carts. Moreover they stopped all my campaigns and haven't informed me. I lost many sales because of that

Mookyboutique
United States
About 2 months using the app
February 20, 2021

Difficult set up. Says $9/mo to start, added my cc then it said $79/mo for me due to 3221 subscribers. Not transparent about pricing up front. I'm not going to spend time setting up, customizing, etc. for 1 week free trial, then $79/mo. Can't afford it right now. Also received a condescending email after taking a few days to get back to it. Sucks because I've seen demos of this app and it looks fantastic.

ModelSupplies
United States
About 2 months using the app
CMC Campaign Monitor replied February 25, 2021

Hi ModelSupplies, Thank you for your feedback. If you would like to discuss this further, we are happy to help. Just submit a case here: https://help.commerce.campaignmonitor.com/s/ and we will be more than happy to reach out as soon as we can.

March 5, 2022

Bonne appli mais difficile de trouver les choses, je le recommenderait mais il faudrait un peu améliorer la surface.

Sensorbar
Switzerland
About 2 months using the app
May 17, 2019

WE USED MAILCHIMP FOR SO LONG ABOUT 3 YEARS WITHOUT ANY ISSUE!

TODAY IS OUR FIRST DAY TEST TO SEND TO ALL OUR SUBCRIBERS and THIS IS DISASTER!!

HERE IS THE MESSAGE YOU GET WHEN YOU USE CONVERSIO!!!!

Domain temporarily disabled
We disabled your domain temporarily because there was an issue with your emails. As a precautionary measure for your domain’s reputation, we have stopped all Newsletters and suspended access to this feature.

Please contact support so we can work with you to resolve this.

POKOKS.COM
Malaysia
About 2 months using the app
April 3, 2023

Good Email marketing app, relatively easy-to-use interface and has great functionality. I recommend you use it.

Portable Plugs
Australia
About 1 month using the app
May 22, 2015

Fantastic app, wish I had found it sooner! Very simple drag and drop set up to get beautiful results. Up-sell integration is very easy and I was extremely impressed with the automatic unique voucher code feature, a simple drag and drop, couple of clicks and you have one of the best up-selling opportunities available. And it's free! I think this is the most comprehensive, easy to use and well designed Shopify apps I've ever used.

Slim Wallet Junkie
United Kingdom
2 days using the app
January 9, 2017

Great product (when it works) but their support team is extremely slow

Zeneuphoria
Canada
About 2 months using the app
May 12, 2016

So pleased with this app. Finally my emails look professionally branded rather than how they looked with the plain old Shopify templates. Also using their Product Recommendations service for my site and this works so much better than others I have used and so much simpler to install. Great Support as well. Highly recommended.

Temples And Markets
Australia
2 days using the app
April 8, 2019

Complicated setup i order to use the Newsletter function. Having to add various data with your domain provider (and waiting up to 4 hours for it to work) is too complicated and time-consuming for most people/companies. Other apps work straight out of the box, so I hope Conversio will change this in the future. Until then, we'll go with another solution.

XBODY UK
United Kingdom
About 2 months using the app
CMC Campaign Monitor replied April 9, 2019

Thank you for your feedback and I'm so sorry that you've had this negative experience setting up your newsletters. We're happy to do this on your behalf, and have reached out to you directly via email. We're looking forward to working with you and getting your account set up!

Edited July 2, 2019

I enjoyed the free 30 day trial even though I didn't have much time to explore the app yet, I can tell that it will be helpful to my business and am looking forward to growing my email campaigns and the abandoned cart tools. Thanks Conversio.

Sundot Marine
United States
About 1 month using the app