Reviews (233)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app offers strong value, often far cheaper than other helpdesks, with a generous free plan. They report major time savings from AI and automations handling most tickets, plus an intuitive inbox that centralizes email, chat, social, and reviews with Shopify order data. Merchants praise the Claude/MCP integration, helpful core features, reliable performance at scale, and responsive support that feels like a true partnership.

October 25, 2024

10/10. Amazing app, amazing founder.

Masonic Revival
United States
16 days using the app
August 27, 2024

Was evaluating this vs Gorgias and the value and product offering this has is leaps and bounds better for a way better price. If you're looking for a customer support platform with all the essentials you need, look no further than Commslayer! If I could give this 100 stars I would!

bldblz
United States
About 7 hours using the app
July 17, 2024

Gorgias needed a serious competitor and this is IT

Kayode
United States
26 days using the app
July 15, 2024

Incredible product already, even better pricing. No doubt this team will develop this into an amazing product, and it will be the go-to CX platform soon.

Yuzu Knives
United Kingdom
17 days using the app
Actuals Oy replied July 17, 2024

Thanks for your feedback! We'll do our best to build the "judgeme" of helpdesks.

Karri / co-founder

January 22, 2026

Love the reachability of the founders and the value for money is very good here! They often come with very unique updates and they are quick to adapt when things are not yet working as they should

Bloomfold
Netherlands
6 months using the app
April 15, 2025

Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !

Tuco Classic
France
4 days using the app
January 18, 2025

Tolles kostenloses CRM und eine gute Alternative zu Gorgias.

Senkels
Austria
3 months using the app
March 18, 2026

Great app

Bellobox
Netherlands
8 days using the app
March 2, 2026

They will have my business forever. Giving me the product for free while I get my s*^& together gets them infinite brownie points. I can't wait til I'm a little further along and can pay them for the next tier up to keep this business humming.

Night Moves
United States
3 months using the app
Actuals Oy replied March 3, 2026

This was definitely the best review we've ever gotten!

Cheers,
Karri / cofounder

Edited January 29, 2026

Ótimas funcionalidades

FisioStore
Brazil
23 days using the app