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UPDATE: My experience with the app and customer support has been very good overall. However, I had a strange issue with a pair of shoes that I ordered. The size of the shoe was marked as 39 but was very tight on a person who is normally a 38. The size chart indicated a foot size in cm which was incorrect. Contrado did not accept this. So I now have a pair of Summer shoes that doesn’t fit my model (I was planning to photograph them in situ). Rather disappointed. But as I mentioned overall Contrado offer a lot of support for app users. I have many years of experience using content management systems and this is a very good quality system. Product description text is automatically spell and grammar checked. Image quality is auto-checked as well. The printed product is stunning. I ordered a test mug. The colours were beautiful - really deep, almost like wet ink (not obviously not wet!!). Fabric is amazing as well. I ordered a pattern of beige tones on silk and it looked like gold : ) An apron with an enlarged image came out really well too - and you get an image quality warning if you enlarge too much.
Some features take a while to find - for example you can set a limit on options for the customer - your design may work best on a small mug and not on a large mug and you can control this.
Support is very good. TIP - check the FAQs (which are comprehensive) and if those don't cover your question, use the live chat icon which can be found on the homepage.
Thank you for such a lovely and thorough review of our products (fabrics, aprons, etc) , pod app and services. Thank you for mentioning the description auto checks. It sounds so simple but it required a lot of IT development work in the background. I will make sure to forward your comments to the support team as well, they will be thrilled with it :)
We are happy with Contrado customer service. No complaints here. :-) All the questions we have, have been answered quickly and satisfactorily
Thank you Niadira, it means a lot :). All the best this Christmas and we are there for you whenever you need.
Excellent service and very helpful. products, on the whole, are good, there are some that should be changed to a higher quality but other than that its 4 star.
Thank you for your review. It means the world to us. I would love to hear more from you as well in regards to the product improvements you mentioned. A member of our team will get back in touch very soon. Also do contact us at shopify@contrado.com if you ever need anyting related to Shopify or if you feel we could improve our offering and we will see what we can do.
Terrible product quality, awful Shopify integration, despicable customer services... these guys cost us thousands of dollars, lost customers and weeks of wasted time- save yourself and run!! PS. Reading the reply from Contrado I feel I need to include more detail... Contrado's Shopify integration was incorrectly matching product sizes. 52 orders had been incorrectly fulfilled when we realised what was happening. Contrado denied there was a problem. Then they refused to take any responsibility. I tried to escalate the issue to a supervisor, and to talk with someone on the phone, but they refused. All I had was a chat and email, and they would not offer any solution- they offered a US$300 voucher by way of compensation! Then, they locked us out of our account! We could not access the orders for processing, or tracking. Support chat always said that they are fixing the problem. We removed the Contrado products from our store- a waste of over a week of work from my team, and I initiated a charge back through my Business Visa Card. About six months later we did get our refund of those 52 orders through Visa international. A nightmare from beginning to end- what a waste of time! Also, customers complained of poor product quality with running seems and bad fit.
Thank you for your feedback. I feel about your experience which is the opposite of our ever improving offering, new products, services and growth that we offer and so many others are sharing in. We would like to wish you well.
Looking back at your time with us over a year and a half ago, I really wish things ran smoother on all sides. The sizing issue you originally raised for some face masks was fixed and we offered full compensation after some initial back and forth though at that point you went another way which concluded in our favour. With this hopefully clarified, we didn’t stay idle since you last interacted with us:
We constantly improve our app, went live with several major releases to help our dropshippers, e.g. more seamless product syncing, automated payments and more. We introduced a free sample t-shirt offer recently to try us out as we are confident about the quality of our products (do also look at our hand-crafted leather bags! They make heads turn in a great way!). When it comes to service, we really aim to not only help dropshippers, but work together with them and solve whatever comes our way, and we have more dedicated resources who really try their best to work with our customers, and our dropshippers especially. We love our dropshippers and we want to offer them an amazing experience throughout. Are there always things to improve? Yes, that’s the case for every person and every company all over the world. Do we listen and do we work at improving things? Yes we do, it can take a bit of time if changes are consequent but we keep improving, and we keep dropshippers who work together with us in the loop too. I really hope you can see how genuine this answer is and how much we actually care. We wish you well.
Hello Contrado Team, I have been working on my Contrado store with Bhavna for several weeks. Being new to the app there was much for me to learn about how to best utilize the tools available on the Contrado app. If it were not for the knowledge, support and attentiveness of Bhavna my store, and the products in it would have taken forever to create, she saved me a lot of headache and helped speed up my process. Any time I had a question or an issue Bhavna was there to assist me, she has never missed a beat and has been of great importance to me during this process! She is a wonderful asset to your team, give her a raise and a promotion, I am sure she has worked hard for it. Thank you Bhavna, you are brilliant!!!
Thank you so much for your feedback. I am glad the team has been so helpful. I am sure you already have but I will still mention it: feel free to reach out to Bhavna if you see any improvement that would make it easier for you to use or for any new person discovering our print on demand app or our whole system generally. We want to make our solution as seamless as possible. Congratulations on the recent sales as well. Lots of warm wishes from the whole team.
This app keeps going into a log in loop, and neither my iPhone nor iPad (in Safari and Firefox on both devices) will allow me to create any products without an error about third-party cookies. I don’t have a desktop. Issue happens Even after enabling cross-site tracking in Safari and Firefox settings.
Thank you for your feedback. The team has emailed you and will attempt to call you very soon. I see many other dropship partners are ok as I write and I have tried with my own account, I am not facing this issue so we really need to speak to you to get to the bottom of it (we are thinking it might possibly be the iphone/ipad model or the software version but let's first Chat together as soon as you are available). We can and will solve this for you. Also, the team is available to help you almost 24/7 either via Chat or by email shopify@contrado.com so do not hesitate to reach out.
le mie prime impressioni sono buone,prodotti di qualità superiore a tutti...ce però un problema di fondo! dovete snellire l'interfaccia e troppo confusionario e macchinoso,a mio avviso dovete semplificare il tutto,anche dove si applica il disegno...sembra un programma datato...
Thank you for your review, and for noticing the quality of our products. A member of our team will reach out to you and help you with our interface, either guide you or also note the elements of improvement that we could work on. Thank you for taking the time to review us. Have a lovely end of the week.
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Grazie per la tua recensione e per aver notato la qualità dei nostri prodotti. Un membro del nostro team ti contatterà e ti aiuterà con la nostra interfaccia, guidandoti o annotando anche gli elementi di miglioramento su cui potremmo lavorare. Grazie per aver dedicato del tempo a recensirci. Buon fine settimana.
Catalog seems very expensive compared to other choices. There do seem to be a few unique items, but most items can be found elsewhere for considerably less.
Thank you for your review, and for mentioning our unique product selection. I hope some will tempt you enough to offer them to your customers. A few thoughts: Summer is coming, why not introduce fully personalisable party & ceramic plates or even water & beer glasses? Try offering our 100% natural silk cushions with braid trims. Our AOP natural cotton or recyclable tshirts ( real Circular Fashion!) are worth a second look. Bomber Jackets , 100% silver jewellery possibly (not plated!), our leather Bags collection is out of this world too.
You do raise a very good point regarding products you could easily source elsewhere.
After numerous products comparison with most POD competitors on Shopify and others, the simple answer is that our level of details and our quality cannot be replicated.
Take a simple drawstring bag. They all look alike. Looking closely though, our fabric is more hard-wearing and will last longer. Still it remains softer to the touch than our competitors'. We stitch additional inner lining at no extra cost (none elsewhere). We use additional metal eyelets which help with pulling the cord in and out. Our stitching is more even and our fabric doesn't break under the needle offering a much better finish. 100% of products are reviewed by the quality control team (vs 0-10% max elsewhere), this allows us to offer an outstanding quality (and even offer a second almost perfect one to customers sometimes)
If you apply the above process to our whole product range, this hopefully helps you understand us a bit more.
We will reach out to you personally. I hope you take the time to hear us out and we can manage to start working together on a long-term partnership. We are inventing a different way of doing dropship based about Quality and Sustainability. Join us!
I have many good things to say about Contrado. First, their customer service is top notch and it seems they really care about keeping in contact with me and addressing my questions or concerns. Second, their 3D app is fantastic and the design process is very user friendly. One of the features I really like is that each sleeve of their shirts can have a different color sleeve or pattern design which makes for a truly unique t-shirt. And finally, they have the best selection of stylish POD handbags. I requested that they PLEASE provide more of their handbags and duffle styles in faux leather. I quickly received a response from Deepa, their customer service rep who assured me that they were looking into the matter. I trust they are doing just that! ;) I would give them 5 stars if ALL of their products had animal-friendly options.
Thank you for your review, for mentioning the level of care you received. This means a lot. I have forwarded your amazing comments on the POD tshirts and the options available. noted on the 3D images, we are workign on this as well as indeed additional options for bags. Currently testing for you :).
I was excited to try Contrado as they have a good range of clothing products to design from. However, the generated images for clothes just look so obviously fake and pre-rendered. That is off putting to me and I'm sure it would be for others too. Compared to services like Printful and Printify, if you design an item of clothing at least they render it onto a real model, giving you a sense of what it would look like.
If Contrado were to introduce better mock up images I would definitely revisit - please make it happen as I would love to try it. One other thing is that their online design system feels quite sluggish and slow compared to the two previous services I mentioned.
Thank you for your review, and for acknowledging our product range (hand-made! :) ). We will contact you shortly. We would love to work with you on this though we'd like to know which products you have in mind in mind. We have already updated several products to much more realistic previews, for example the Men's Leather Wallet https://www.contrado.co.uk/custom-wallets. First things first, we'd like to understand which products are on your priority list. Let's work together on this!