Overall rating
4
Counts per rating level
  • 74% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 7% of ratings are 1 stars
July 19, 2022

Hello Contrado Team, I have been working on my Contrado store with Bhavna for several weeks. Being new to the app there was much for me to learn about how to best utilize the tools available on the Contrado app. If it were not for the knowledge, support and attentiveness of Bhavna my store, and the products in it would have taken forever to create, she saved me a lot of headache and helped speed up my process. Any time I had a question or an issue Bhavna was there to assist me, she has never missed a beat and has been of great importance to me during this process! She is a wonderful asset to your team, give her a raise and a promotion, I am sure she has worked hard for it. Thank you Bhavna, you are brilliant!!!

HALKINART
United States
14 days using the app
Contrado replied July 20, 2022

Thank you so much for your feedback. I am glad the team has been so helpful. I am sure you already have but I will still mention it: feel free to reach out to Bhavna if you see any improvement that would make it easier for you to use or for any new person discovering our print on demand app or our whole system generally. We want to make our solution as seamless as possible. Congratulations on the recent sales as well. Lots of warm wishes from the whole team.

May 8, 2022

This app keeps going into a log in loop, and neither my iPhone nor iPad (in Safari and Firefox on both devices) will allow me to create any products without an error about third-party cookies. I don’t have a desktop. Issue happens Even after enabling cross-site tracking in Safari and Firefox settings.

V. H. Hess
United States
10 months using the app
Contrado replied May 9, 2022

Thank you for your feedback. The team has emailed you and will attempt to call you very soon. I see many other dropship partners are ok as I write and I have tried with my own account, I am not facing this issue so we really need to speak to you to get to the bottom of it (we are thinking it might possibly be the iphone/ipad model or the software version but let's first Chat together as soon as you are available). We can and will solve this for you. Also, the team is available to help you almost 24/7 either via Chat or by email shopify@contrado.com so do not hesitate to reach out.

Edited December 13, 2021

Terrible product quality, awful Shopify integration, despicable customer services... these guys cost us thousands of dollars, lost customers and weeks of wasted time- save yourself and run!! PS. Reading the reply from Contrado I feel I need to include more detail... Contrado's Shopify integration was incorrectly matching product sizes. 52 orders had been incorrectly fulfilled when we realised what was happening. Contrado denied there was a problem. Then they refused to take any responsibility. I tried to escalate the issue to a supervisor, and to talk with someone on the phone, but they refused. All I had was a chat and email, and they would not offer any solution- they offered a US$300 voucher by way of compensation! Then, they locked us out of our account! We could not access the orders for processing, or tracking. Support chat always said that they are fixing the problem. We removed the Contrado products from our store- a waste of over a week of work from my team, and I initiated a charge back through my Business Visa Card. About six months later we did get our refund of those 52 orders through Visa international. A nightmare from beginning to end- what a waste of time! Also, customers complained of poor product quality with running seems and bad fit.

OM Planet
New Zealand
9 months using the app
Contrado replied November 30, 2021

Thank you for your feedback. I feel about your experience which is the opposite of our ever improving offering, new products, services and growth that we offer and so many others are sharing in. We would like to wish you well.

Looking back at your time with us over a year and a half ago, I really wish things ran smoother on all sides. The sizing issue you originally raised for some face masks was fixed and we offered full compensation after some initial back and forth though at that point you went another way which concluded in our favour. With this hopefully clarified, we didn’t stay idle since you last interacted with us:

We constantly improve our app, went live with several major releases to help our dropshippers, e.g. more seamless product syncing, automated payments and more. We introduced a free sample t-shirt offer recently to try us out as we are confident about the quality of our products (do also look at our hand-crafted leather bags! They make heads turn in a great way!). When it comes to service, we really aim to not only help dropshippers, but work together with them and solve whatever comes our way, and we have more dedicated resources who really try their best to work with our customers, and our dropshippers especially. We love our dropshippers and we want to offer them an amazing experience throughout. Are there always things to improve? Yes, that’s the case for every person and every company all over the world. Do we listen and do we work at improving things? Yes we do, it can take a bit of time if changes are consequent but we keep improving, and we keep dropshippers who work together with us in the loop too. I really hope you can see how genuine this answer is and how much we actually care. We wish you well.

October 18, 2022

le mie prime impressioni sono buone,prodotti di qualità superiore a tutti...ce però un problema di fondo! dovete snellire l'interfaccia e troppo confusionario e macchinoso,a mio avviso dovete semplificare il tutto,anche dove si applica il disegno...sembra un programma datato...

trisarte
Italy
9 months using the app
Contrado replied October 19, 2022

Thank you for your review, and for noticing the quality of our products. A member of our team will reach out to you and help you with our interface, either guide you or also note the elements of improvement that we could work on. Thank you for taking the time to review us. Have a lovely end of the week.
***
Grazie per la tua recensione e per aver notato la qualità dei nostri prodotti. Un membro del nostro team ti contatterà e ti aiuterà con la nostra interfaccia, guidandoti o annotando anche gli elementi di miglioramento su cui potremmo lavorare. Grazie per aver dedicato del tempo a recensirci. Buon fine settimana.

June 15, 2022

Catalog seems very expensive compared to other choices. There do seem to be a few unique items, but most items can be found elsewhere for considerably less.

FUNDERBOMB.COM
United States
9 months using the app
Contrado replied June 20, 2022

Thank you for your review, and for mentioning our unique product selection. I hope some will tempt you enough to offer them to your customers. A few thoughts: Summer is coming, why not introduce fully personalisable party & ceramic plates or even water & beer glasses? Try offering our 100% natural silk cushions with braid trims. Our AOP natural cotton or recyclable tshirts ( real Circular Fashion!) are worth a second look. Bomber Jackets , 100% silver jewellery possibly (not plated!), our leather Bags collection is out of this world too.

You do raise a very good point regarding products you could easily source elsewhere.

After numerous products comparison with most POD competitors on Shopify and others, the simple answer is that our level of details and our quality cannot be replicated.

Take a simple drawstring bag. They all look alike. Looking closely though, our fabric is more hard-wearing and will last longer. Still it remains softer to the touch than our competitors'. We stitch additional inner lining at no extra cost (none elsewhere). We use additional metal eyelets which help with pulling the cord in and out. Our stitching is more even and our fabric doesn't break under the needle offering a much better finish. 100% of products are reviewed by the quality control team (vs 0-10% max elsewhere), this allows us to offer an outstanding quality (and even offer a second almost perfect one to customers sometimes)

If you apply the above process to our whole product range, this hopefully helps you understand us a bit more.

We will reach out to you personally. I hope you take the time to hear us out and we can manage to start working together on a long-term partnership. We are inventing a different way of doing dropship based about Quality and Sustainability. Join us!

Edited March 17, 2022

I have many good things to say about Contrado. First, their customer service is top notch and it seems they really care about keeping in contact with me and addressing my questions or concerns. Second, their 3D app is fantastic and the design process is very user friendly. One of the features I really like is that each sleeve of their shirts can have a different color sleeve or pattern design which makes for a truly unique t-shirt. And finally, they have the best selection of stylish POD handbags. I requested that they PLEASE provide more of their handbags and duffle styles in faux leather. I quickly received a response from Deepa, their customer service rep who assured me that they were looking into the matter. I trust they are doing just that! ;) I would give them 5 stars if ALL of their products had animal-friendly options.

DURANGO
United States
4 months using the app
Contrado replied March 17, 2022

Thank you for your review, for mentioning the level of care you received. This means a lot. I have forwarded your amazing comments on the POD tshirts and the options available. noted on the 3D images, we are workign on this as well as indeed additional options for bags. Currently testing for you :).

October 16, 2022

Communication between the app and Shopify is not good in my experience. Created a wallpaper collection and all the pricing, sizes and product quality is mixed up. Very frustrated and disappointed in the ease and clarity of use. Wish this would be a more straight forward process.

hummingbird house
Netherlands
3 months using the app
Contrado replied October 17, 2022

Thank you for your review, let us look into this for you and see how we can either guide you through our system, or also potential ticket some improvements as we can always improve.

January 20, 2023

I was excited to try Contrado as they have a good range of clothing products to design from. However, the generated images for clothes just look so obviously fake and pre-rendered. That is off putting to me and I'm sure it would be for others too. Compared to services like Printful and Printify, if you design an item of clothing at least they render it onto a real model, giving you a sense of what it would look like.

If Contrado were to introduce better mock up images I would definitely revisit - please make it happen as I would love to try it. One other thing is that their online design system feels quite sluggish and slow compared to the two previous services I mentioned.

Clayword
United Kingdom
3 months using the app
Contrado replied January 23, 2023

Thank you for your review, and for acknowledging our product range (hand-made! :) ). We will contact you shortly. We would love to work with you on this though we'd like to know which products you have in mind in mind. We have already updated several products to much more realistic previews, for example the Men's Leather Wallet https://www.contrado.co.uk/custom-wallets. First things first, we'd like to understand which products are on your priority list. Let's work together on this!

December 26, 2022

WAY WAY WAY over priced, poor customer service. Highly recommend that if you're looking for POD services you look else!

Fandoms'R'Us
Australia
28 days using the app
Contrado replied January 5, 2023

Thank you for taking the time to write a review. Do take the time to get to know us. We are actually not overpriced - unless you are looking for fast fashion items which won't last for a long time and contribute to the ecological issues we are all painfully aware of nowadays. I wrote what follows for another similar feedback but I think it applies in this case too: we produce high-end products you can add to your product range and your online Boutique. Please note that all our products are not only printed all over on the fabrics first (either via pigment or sublimation or reactive which you might know is both a lengthy and expensive process) and they are also hand-made within our own factory. We do not subcontact. At all. We work with actual artisans in love with what they do and deserve that recognition. We also support all costs ourselves as well. Looking at the clothing range on your website, I could only find items with small prints on little squares or circles on your products. This is not what we do and we made it clear on our Shopify app listing as well. All our items are hand-made, with extra options as far as your own printed colour brand logo on a label printed individually and stitched onto your product. All printed on demand which in itself is costly. I can see you had the app for 28 days but I think that to know us and make an actual objective judgment, I would strongly suggest to purchase some sample products first, and speak with us. Once you try us and stick with us, you won't go back (though I agree we can all improve). As i mentioned to the other person, I would love for you to reach out to me directly gwenn[at]contrado.com. Please do. We might get somewhere, we might get nowhere but at least I hope I can make you see why our prices are what they are and make you want to actually start sampling with us. And propose a different offering to your customers as well. Because we do actual Quality that is meant to last. And this is both ethical and sustainable. An example: why don't you offer our amazing recyclable tshirts for example https://www.contrado.com/recycling. Though we obviously have a lot more hand-made products like our leather bags, or real silk dresses etc. I do not know your customer base enough but I am happy to hear you out and see what we can do to work together if you give us a chance. Thank you.

Edited May 16, 2022

* Update to their response. As you can see this is what you will deal with from them. Denying fault and lying about their quality. Please check their reviews on Facebook. I wish I had previously to attempting to work with them. You can find my review there that allows for attachments of pictures that shows the quality of what they sent me AND a screenshot from a picture on their own website of their product photo with major tarnish on it. They did reach out to me 3x pre their response and all times denying the quality of the product and only to offer me a discount for a future order to change my review. If you're dropshipping do you want your customers to experience this especially at the prices you will need to charge to make a profit? Do you want to lose money because they won't admit fault and won't replace or reimburse? Also so many of these reviews on here use the same verbiage which leads me to question their authenticity. These are NOT high quality products and their customer service is the lowest of the low. PLEASE SAVE YOURSELF A HEADACHE and potential degrade of your brand and company due to them. I was so excited about this company when I first came across them but their quality of products is not the same across the board. Especially for the pricing and their customer service is the worst I have ever came across. Here’s what happened. I ordered a sample wallet. Leather great. Took it out of the bag to photographed for marketing. Put it back in the bag and noticed dings on the crappy hardware AND MAJOR tarnish on the zipper. So I reached out asking if they had better materials for their hardware to match the quality of the leather. Their response…. We only offer the highest quality products… we checked with our team and we quality check everything before it goes out. We can offer you a 20% off discount. First of all you didn’t quality check because this is what I received. Second, I sent you pictures of it and the order number less than a week old. So only the highest quality materials are meant to tarnish, rust and be so soft they ding in a week and with one use ( not even use….. Just taken out of the bag and photographed)… ? Not even Claire’s jewelry does that. THEN if you look at their OWN PRODUCT DEMO PHOTOS on their OWN website and zoom in multiple pictures on their OWN website featuring their OWN products have tarnish on the hardware! I mean come on. But they won’t even own up to it and blame it on me. I loved their pillows but I don’t trust their quality checking process obviously and would have to order each one in to quality check myself, then ship out AND then if I had an issue have the blame put on me ( the client ) and lose money because they don’t even offer to replace… only a 20% discount. I care deeply about the quality of products I offer and customer service with my business and it seems if I worked with them this would go down hill fast. NOT A LUXURY company at all. Stay FAR AWAY if you care about your own customers experience. Please read Facebook reviews too. I really wish I had before waisting tons of hours creating work to help created by them. Same complaints about product quality and them not taking ownership :/

Heather Freitas
United States
18 days using the app
Contrado replied May 16, 2022

Hi Heather, let us look into this for you. A member of our team will reach out to you very soon. Looking at the picture you sent, this is not the level of both products and service we aim to provide any of our customers so let us solve this for you. I am confident we can. PS I just went to the leather bag making team and checked the stock which is fine. I have taken pictures which we will send to you so you can see for yourself too. Let's work on this together?
**
Hi again Heather, we tried to email you earlier and though it is only 7:45am for you I see you updated your review so we just tried calling you and left you a voicemail. Apologies if you felt this was too early but I assumed you were up. We want to solve this with you. Answer us?