Reviews (75)
Refine
-
By rating
WAY WAY WAY over priced, poor customer service. Highly recommend that if you're looking for POD services you look else!
Thank you for taking the time to write a review. Do take the time to get to know us. We are actually not overpriced - unless you are looking for fast fashion items which won't last for a long time and contribute to the ecological issues we are all painfully aware of nowadays. I wrote what follows for another similar feedback but I think it applies in this case too: we produce high-end products you can add to your product range and your online Boutique. Please note that all our products are not only printed all over on the fabrics first (either via pigment or sublimation or reactive which you might know is both a lengthy and expensive process) and they are also hand-made within our own factory. We do not subcontact. At all. We work with actual artisans in love with what they do and deserve that recognition. We also support all costs ourselves as well. Looking at the clothing range on your website, I could only find items with small prints on little squares or circles on your products. This is not what we do and we made it clear on our Shopify app listing as well. All our items are hand-made, with extra options as far as your own printed colour brand logo on a label printed individually and stitched onto your product. All printed on demand which in itself is costly. I can see you had the app for 28 days but I think that to know us and make an actual objective judgment, I would strongly suggest to purchase some sample products first, and speak with us. Once you try us and stick with us, you won't go back (though I agree we can all improve). As i mentioned to the other person, I would love for you to reach out to me directly gwenn[at]contrado.com. Please do. We might get somewhere, we might get nowhere but at least I hope I can make you see why our prices are what they are and make you want to actually start sampling with us. And propose a different offering to your customers as well. Because we do actual Quality that is meant to last. And this is both ethical and sustainable. An example: why don't you offer our amazing recyclable tshirts for example https://www.contrado.com/recycling. Though we obviously have a lot more hand-made products like our leather bags, or real silk dresses etc. I do not know your customer base enough but I am happy to hear you out and see what we can do to work together if you give us a chance. Thank you.
* Update to their response. As you can see this is what you will deal with from them. Denying fault and lying about their quality. Please check their reviews on Facebook. I wish I had previously to attempting to work with them. You can find my review there that allows for attachments of pictures that shows the quality of what they sent me AND a screenshot from a picture on their own website of their product photo with major tarnish on it. They did reach out to me 3x pre their response and all times denying the quality of the product and only to offer me a discount for a future order to change my review. If you're dropshipping do you want your customers to experience this especially at the prices you will need to charge to make a profit? Do you want to lose money because they won't admit fault and won't replace or reimburse? Also so many of these reviews on here use the same verbiage which leads me to question their authenticity. These are NOT high quality products and their customer service is the lowest of the low. PLEASE SAVE YOURSELF A HEADACHE and potential degrade of your brand and company due to them. I was so excited about this company when I first came across them but their quality of products is not the same across the board. Especially for the pricing and their customer service is the worst I have ever came across. Here’s what happened. I ordered a sample wallet. Leather great. Took it out of the bag to photographed for marketing. Put it back in the bag and noticed dings on the crappy hardware AND MAJOR tarnish on the zipper. So I reached out asking if they had better materials for their hardware to match the quality of the leather. Their response…. We only offer the highest quality products… we checked with our team and we quality check everything before it goes out. We can offer you a 20% off discount. First of all you didn’t quality check because this is what I received. Second, I sent you pictures of it and the order number less than a week old. So only the highest quality materials are meant to tarnish, rust and be so soft they ding in a week and with one use ( not even use….. Just taken out of the bag and photographed)… ? Not even Claire’s jewelry does that. THEN if you look at their OWN PRODUCT DEMO PHOTOS on their OWN website and zoom in multiple pictures on their OWN website featuring their OWN products have tarnish on the hardware! I mean come on. But they won’t even own up to it and blame it on me. I loved their pillows but I don’t trust their quality checking process obviously and would have to order each one in to quality check myself, then ship out AND then if I had an issue have the blame put on me ( the client ) and lose money because they don’t even offer to replace… only a 20% discount. I care deeply about the quality of products I offer and customer service with my business and it seems if I worked with them this would go down hill fast. NOT A LUXURY company at all. Stay FAR AWAY if you care about your own customers experience. Please read Facebook reviews too. I really wish I had before waisting tons of hours creating work to help created by them. Same complaints about product quality and them not taking ownership :/
Hi Heather, let us look into this for you. A member of our team will reach out to you very soon. Looking at the picture you sent, this is not the level of both products and service we aim to provide any of our customers so let us solve this for you. I am confident we can. PS I just went to the leather bag making team and checked the stock which is fine. I have taken pictures which we will send to you so you can see for yourself too. Let's work on this together?
**
Hi again Heather, we tried to email you earlier and though it is only 7:45am for you I see you updated your review so we just tried calling you and left you a voicemail. Apologies if you felt this was too early but I assumed you were up. We want to solve this with you. Answer us?
I set up a Contrado UK account but I intended to set up a Contrado US account. Should I delete the UK app in my Shopify Store and try again? I actually really love this app. The developers are clearly very knowledgeable to create a site as intuitive as this- with ease of flow. I rate this app a 5 star.
Thank you for your feedback Ken and for the very nice compliments. This is lovely to read on a Satuday morning :). When you first install the app, you can select $ as a currency. Once installed the option is locked as on Shopify currency cannot be changed afterwards (a bit more complex but in a nutshell). I will ask a customer service representative to get back to you asap; you should receive an email from shopify[at]contrado.com over the week-end
You're kidding with those prices, right? No way I could sell those and make a profit. I know it doesn't cost you that much to make those. Come on.
Thank you for your feedback. A member of our team has reached out to you to understand which products you have in mind:
If you take our all-over-print tshirts for example they are great value, fully printed over the whole surface, offering various natural and classic fabrics, patterns, personalised labels (including personalised care label!) and several designs choices which fit many of our dropshippers' requirements and more. All our products are also made ethically and sustainably by our own company: we do not subcontract and we look after our teams carefully, not to mention we have built our company from the ground up as a family business for the past 20 years, and we have been lucky enough to grow and bring employment to so many talented artisans. Our goal is to really focus on the best quality - and if there is anything to improve, we are always happy to listen and work with our dropshippers towards a solution. We reach out to many but if there is ever anything you are not happy with, be it prices like in your case, do reach out to us directly, we are there for you! If we can do anything, we will try. Did I mention that unlike some other manufacturers we can handle returns on your behalf too?
Lastly, we do also have luxury products: sourced and produced from the best quality fabrics, leather and components, the same ones used by very well known high fashion companies. We bring to you the excellency that the best brands in the world up until now were keeping to themselves. We hand-make all these products (all the way to hand-painting some of our leather keyrings, for which there is a customer base) with your designs, which you then offer your customers as truly exceptional items. Did you check our leather "Denbigh" Duffle Bag, or the "GOLBORNE" Bucket Bag or even the "FARADAY" circle bag? Do.
We have all ranges of products and prices, and we would love to work with you, so do get back to our team at your earliest convenience and we can hopefully start a positive conversation, and work together.
$35 for a kitchen towel... thats not even a good retail price.. what do you expect ,me to sell these for. REALLY THOUGH.
I own a screen printing shop but wanted a POD for some random items, but I can buy kitchen towels from $.50 to $3 and put a $1 print on it my self, and retail it for $9.99 like the price is for most kitchen or tea towel,
STOP BEING SO GREEDY PLEASE
Thank you for your review. I hope you will give us a chance to work with you and show you why you should work with us if you want amazing high-end products added to your product range and your online Boutique. All our products are not only printed all over on the fabrics first (either via pigment or sublimation or reactive which you might know is both a lengthy and expensive process) but they are also hand-made within our own factory. We do not subcontact. At all. We work with actual artisans in love with what they do and deserve that recognition. We also support all costs outselves as well. It is great though that you want to try other printing methods (vs screen printing which might not last forever and only allows you to print on little squares or circles on your products). Even tea towels are hand-made, with extra options available with several additionnal wavy colour edges we stitch. And did I mention your own printed brand logo on a label, and that goes without saying we offer an actual amazing 228gsm cotton linen printed on demand (which in itself is costly). I think that to know us, it takes more than just spending 23 minutes installing our app and then making a judgment without actually speaking with us or purchasing some sample products first. Once you try us and stick with us, you won't go back. Are we perfect? No, nobody is though we keep working at improving everywhere we can. I would love for you to reach out to me directly gwenn[at]contrado.com. Please do. We might get somewhere, we might get nowhere but at least I hope I can make you see why our prices are what they are and make you want to actually start sampling with us. Because we do actual Quality that is meant to last. And this is both ethical and sustainable. Last point, I can see you offer mostly tshirts on your website, then why don't you offer our amazing recyclable tshirts? https://www.contrado.com/recycling. Take the time to try us. We are worth it.