Overall rating
3.7
Counts per rating level
  • 71% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
November 29, 2022

I am very frustrated with Creativehub. The new shipping prices are exorbitant. I find it an impertinence to charge almost 30.00 € for a delivery of less than 500gr within Europe and then tip you to offer free delivery in your store. How can you make money with it, especially if you are not yet so well known and can not charge high prices for your art? I have never experienced such high shipping costs for anything I've ordered within Europe. In addition, certificates for limited editions come without authentication holograms although this is described on the certificates. After contacting customer service, they said that there are none available at the moment. I would expect at least to be informed about that or that the text on the certificates will be corrected, so that customers do not complain when getting their artworks.

Matthias Maier
Switzerland
25 days using the app
creativehub replied June 14, 2023

Hi Matthias, I am sorry to hear you are disappointed. Please allow me to clarify some incorrect remarks:

Our dropshipping shipping costs to Europe are between €6.95 - €15.00 for print only orders - this is a flat rate regardless of how many prints are in the order. For framed items, shipping costs to Europe starts at €14.13 going up to €91. Please keep in mind this accounts for delicate wood frames with glass sized at 841x1189mm. These need to be very well packaged as they are fragile oversized items. All frame deliveries are also shipped via DHL express courier arriving in 1-3 days.

If you need help pricing your artwork to help account for shipping costs check out our help centre article here: https://www.theprintspace.co.uk/help/knowledge-base/how-to-price-your-online-art-prints/

My best

Zach

Edited February 18, 2019

As others here have noted, the art here is very unimpressive. Do better. Also, the app is buggy. I made numerous failed attempts to upload different sizes and file types of logos, none of which were accepted, and a useless cryptic error message was given. The tech support department wasn't much help either. We're moving on to greener pastures.

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Philippines
1 day using the app
February 13, 2019

I was going to use this app but Decided not to I don't have anything against us app at all just not for my website

Coffee Lovers
United States
1 day using the app
April 18, 2018

I like this business idea a lot. But sadly, the app has too many limitations. I can't edit images, add new ones, change titles, change vendor, etc. I decided to uninstall the app, because, simply putting it, I just can't do business like this. It is a very good idea, with very serious limitations.

22lionsbookstore
Croatia
1 day using the app