Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, effectiveness in boosting sales, and seamless Shopify integration. It offers control over product recommendations and increases average order values through cross-selling on the cart page. The support team is praised for their quick responses and customization services. Merchants also value the unique "Reciprocal" feature and the proactive offer of free installation and customization.

September 27, 2023

I am quite satisfied with the effectivity and performance of the App. Their support team is very helpful. Even in trial period I got many cross sells. I will keep the App permantly and recommend it to others

Isports.dk
Denmark
4 months using the app
Cross Sell replied September 29, 2023

Your recommendation means the world to us, and we're excited to have you as a permanent user. If you ever have any questions or need assistance, please don't hesitate to reach out.

Thanks again for choosing our app and for your kind words!

September 22, 2023

The App works very good and the customers service is amazing. Very fast reply and extremly helpful. Big thanks to Carol.

Bächlein
Germany
6 months using the app
Cross Sell replied September 25, 2023

A big thank you for your fantastic review! We're delighted to hear that you're happy with our app and our exceptional customer service. Your support means the world to us! 😊

September 5, 2023

Outstanding, quick and professional support. I had a slight problem with the settings, and something went wrong with the theme, and Carol from the support team helped me in no time. She escalated it to the technical team, and they made it work.
The app itself is pretty good started to generate more conversions since day one.

סקיני פסטה
Israel
About 1 month using the app
Cross Sell replied September 6, 2023

Thank you for your awesome feedback! 😊 We're really happy to hear that our support could help you out quickly.

It's fantastic that our app is already boosting your conversions! If you ever need more help or just want to chat, we're here for you. Cheers to your success! 🚀

March 6, 2024

Great product and also excellent customer service! I spoke with Henry who took charge and resolved the issues we were having in less than a day. He hopped on with us and showed us step to step how to use the product. 5/5 customer support!

pītusa
United States
Cross Sell replied March 8, 2024

Thank you so much for your kind words and fantastic review! I'm thrilled to hear that you had a positive experience with our product and that I could assist you promptly. Providing excellent customer service is a top priority for us, and I'm glad I could help resolve your issues and guide you through using the product step by step.

If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations!

Best regards,
Henry

May 2, 2023

I love this app, it's so simple to set up and works great! We've used it now for a few years and recommend it to all other stores.

Conners Clinic
United States
Almost 4 years using the app
Cross Sell replied May 2, 2023

That's awesome to hear! Thanks for your review. 🥳

July 3, 2023

Very easy to use and quick customer service response, I've been using this app for several years now :)

I.D. Sarrieri
United Kingdom
Over 6 years using the app
Cross Sell replied July 3, 2023

Thank you for your amazing review. We are always happy to help out 🎉.

August 29, 2023

This app has been working very well for us and the customer service is very helpful. Would recommend.

lunalaeb2b
Australia
4 months using the app
Cross Sell replied August 31, 2023

We're so happy to hear that you've found our app helpful and our customer service team supportive. We appreciate your recommendation!

November 14, 2023

Diese App funktioniert einwandfrei und ist einfach zu bedienen.
Und für die Kunden ein wichtiges Hilfsmittel um die passenden Produkte zu finden.
Auch der Kundendienst ist schnell und zuverlässig...

Drachenfels Design
Germany
Almost 2 years using the app
Cross Sell replied November 21, 2023

Thank you for the positive feedback! We're glad the app is helpful for you. If you have any further questions, feel free to reach out. Best regards!

June 17, 2023

The Cross Sell & Cart Upsell App does everything advertised and more! Carol has been exceptional to work with and her team has gone above and beyond to help us get the App working on our stores! Thank you Carol, keep up the great work!

Dura-Lite Canada
Canada
8 months using the app
Cross Sell replied June 19, 2023

Thank you very much for this review! We are so happy that your store is part of the Cross Sell family and we will be always here to assist. ❤️

Edited February 22, 2024

Carol was of great help when I was stuck on a formatting issue. I appreciate the timely responses as well! Thank you!

Shop Priceless
United States
Almost 4 years using the app
Cross Sell replied June 22, 2023

Thank you so much for leaving us such a wonderful review! We're thrilled to hear that Carol was able to provide you with great help when you were facing an issue.

Thank you for choosing our app and for taking the time to share your positive experience!!