Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

November 21, 2016

Amazing service. Their support team got me set up within an hour of installing and even helped tweak it it to fit my theme perfectly. Thanks so much!

Raverebel
Canada
3 months using the app
July 29, 2017

5 for customer support. Haven't used the app yet, but looking forward to it.

Dachshund Rv
United States
3 months using the app
October 7, 2016

Top notch customer service. Easy to install and set up, but Stuart and the team take it one step further; they modify the way the recommendations display to match your store's theme. They even apologised to me for not being able to make the modification overnight - way quicker than expected!

The app is responsive so if a recommended product sells out, it won't be displayed. You have the option to suggest 7 recommendations where only 4 may be initially displayed to accommodate this.

This app requires some thought and work on the part of the store manager, which can be significant if you have a lot of products - recommendations are created by you, not an algorithm. Algorithms are fine for some products, but for things like clothing, which we sell, recommending cross sells needs a human touch to identify items that match well, come in corresponding sizes etc. Algorithms tend to simply choose products from the same vendor or same upload date, which for clothing, often don't go together well.

It will take a few weeks for us to set up all the recommendations, but I think it will be well worth it. One thing that would make this initial work much easier would be a button to make recommendations reciprocal i.e. if a top goes with a certain pair of trousers, you can click to make it a 2 way recommendation, rather than having to separately set up a recommendation from top to trousers and vice versa.

Loveitloveit
United Kingdom
3 months using the app
February 5, 2017

Awesome customer service! Thank you

Tresfancy
Canada
3 months using the app
February 6, 2017

prompt service, very helpful, thank u!

Kidz Wagon
Hong Kong SAR
3 months using the app
May 31, 2016

just downloaded the app, its easy to use, and the support is awesome
they helped me the same day and free..
congratulations keep the good work.
hope to make more sales with your app
www.bintbiz.com

Bintbiz
Mexico
3 months using the app
June 27, 2017

Fantastic app with bundles of features and usability and from what I am told even more to come soon with even more benefits to the user and ultimately the customer and profitability. The guys at Keepingshop have been excellent to deal with going out of their way to integrate this app with my theme! Would definitely recommend!

Zibizi The Baby Gift Store
United Kingdom
3 months using the app
July 20, 2016

Very happy with the app so far, the support part was very helpful and reacted quickly, highly recommend it!

Bombayhair
United States
3 months using the app
July 19, 2016

Fantastic app, and incredible support team! I would recommend this to any fellow Shopify store owner.

Sarahsdogtoys
United Kingdom
3 months using the app
Edited April 24, 2019

Prompt response to resolve my installation issues to my website. Still new with this apps and still exploring.

My Fur Kid Sanctuary
Singapore
3 months using the app