Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide product range, competitive pricing, and efficient shipping. They commend the personalized customer service, noting the quick response times and professionalism of assigned agents. The platform's sourcing services and private chat feature are also highlighted. Some merchants credit the customer service team for significantly contributing to their business success.

January 28, 2024

We have been working with CJ for one year and we were able to scale our business and offer many more products than we could previously. Our account manager Anthony has done a good job on solving any issues that we have had come up and we hope to continue work smoothly in the future.

AiMeré Luxury Collection
Canada
About 1 year using the app
March 12, 2024

I've been using Cjdropshipping for a few months now for the most part customer service has been good. However, most often when I need to know something or have a question Leah Cheng has been extremely helpful on more than one occasion!

MyComfyRooms
United States
About 2 months using the app
April 26, 2024

Highly recommend CJ! Awesome Customer service and so many products.
My agent CATHY are awesome always helping me in a professional way.

Choose CJ!

BÓCÍ
Sweden
3 months using the app
April 23, 2024

I can say it's realy nice service and all the staff trying to provide the best experience for the customers! I'm using CJ for a while and I'm very glad for choosing them, Celia provides me with all the information I needed and respond very quickly! I recommend.

Annzio
Bulgaria
About 1 month using the app
March 19, 2024

I would like to say, I am impresses with the customer service is. They really try to find a way for you to be successful and always friendly. I have been dealing with Carrol Tu recently and she has really went out of her way to help, even more then the customer service that have monthly fees I have tried in the past. Thank you CJ and Carrol , A++

OptimaOrigin
United States
2 months using the app
Edited March 4, 2024

I am using CJ for a little while now and i must say the most i love about CJ, besides the enormous selection of products, is the service. Along my journey, Karen Jiang and Luna helped me a lot and was always on point and polite. Its just Great!

Vierfachliebe
Germany
6 months using the app
March 29, 2024

beginner friendly in my opinion, it's easy to set up and the agents respond very fast. working with my agent skye has been a pleasure.

Woogoose
United States
11 months using the app
Edited March 1, 2024

I couldn't be happier with CJ Dropshipping's game-changing support and pricing!

Their customer support is next-level – responsive, reliable, and real. Any questions or issues, they're on it like clockwork. It feels like having a business partner who's got your back 24/7.

And let's talk prices – unbeatable. CJ Dropshipping offers top-notch products without breaking the bank. As a budget-conscious entrepreneur, their pricing has been a game-changer for my business's bottom line.

In the fast-paced world of e-commerce, CJ Dropshipping stands out for their support and affordability. Kudos to the team for making my journey smoother and more profitable!

Bin helped lot with customer support cheers to him! Bin Han is very good good good good good.

Outfit Lander
United States
About 1 year using the app
February 26, 2024

Hands down, CJ is my go-to 3PL in China! Shoutout to Carrie for her quick responses and outstanding support. Highly recommend to anyone looking to take their ecom business to the next level.

Cocco
Singapore
Over 3 years using the app
March 25, 2024

I'm quite satisfied with CJ Dropshipping overall. I had some issues at the beginning, but my agent (Whalen) resolved everything and took care of me as soon as he became aware of the problems. He fixed all my concerns in less than an hour (despite the time difference). Thanks again, Whalen.

Geishance
Belgium
7 months using the app