Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide product variety, personalized customer service, and competitive pricing. They commend its efficient order processing, reliable shipping, and additional services like product sourcing and quality checking. High-quality product images and various shipping options, including overseas warehouses, are also appreciated. Merchants have noted improvements in services such as faster order processing and updated tracking information.

September 15, 2023

I've been in this for a month now and working together with CJ which has been a great choice! They have a huge range of products and if it's not there you can place a sourcing request (will try this soon). Their personal agents are also super friendly and helpful, you can ask almost anything and they will do whatever they can with great help. I am working with Niky and definitely recommend her. I can't wait to grow an amazing store together!

Shipply
United States
7 months using the app
October 5, 2023

Ceci has been my agent for a considerable amount of time, and I must say, her service has been exceptional. She consistently delivers quick and effective solutions to any issue that arises. What sets her apart is her genuine approach—she doesn't provide scripted responses but instead takes the time to understand the problem and find the best way to assist.

Ceci's knowledge in her role is outstanding. Whenever there's an issue with a supplier, I know I can count on her to initiate contact and secure a prompt response. She's proven time and again to be the go-to person for resolving supplier-related challenges.

The Perfect Pair
Australia
9 months using the app
November 1, 2023

My experience with CJ dropshipping is wonderful they have an abundance of products to choose from plus many different warehouses outside of China, the agent Sita Cui has been very helpful with any questions and issues I had, I’m so glad I had a wonderful person helping me, I highly recommend this to anyone starting or wanting to grow their online e-commerce business!

Generational Swag
United States
22 days using the app
September 27, 2023

cjdropshipping is by far the very best shopify fulfilment app ever.

They are very efficient with their service, the website is easy to use and they provide lots of media and videos you can use for their products. Product quality is high, everything is delivered quickly and efficiently. Listing products onto your store is as easy as the click of a button!

I had one question about order fulfilment and Bianca got in touch with me immediately and had my issue resolved within 2 minutes and I got my order fulfilled straight away. She was very kind, professional and fast. Thank you again Bianca.

Illustrious Interiors
United States
3 months using the app
September 26, 2023

Great service support.

I had alot of questions for my dropshipping product.
So i got in contact with Jolee.

What a wonderfull person to talk to, very helpfull.
Got my questions answerd, and got some great tips to optimisme product page for better advertisement.

Aswell tips for the future to keep in mind.
For a started webshop owner gives get me more excited to find more product on this website.

This goes beyond my expectation, if you need help they will anwser fast.

Kudo's , keep on the good work.

Tech Dome
Netherlands
7 months using the app
November 20, 2023

CJ Dropshipping has excellent customer support, Fionnula is very helpful and always ready to answer your questions.

My Store
United Kingdom
24 days using the app
Edited April 3, 2024

I am very happy with CJ and especially with my agent Ashley Wu. She is always there for me to anwser my questions and to provide me with repsonses and solutions. She is a very engaged agent. i'm very happy that she is my agent and that i can count on her. Always happy to work with cj and with ashley wu

Gymdrop
Switzerland
6 months using the app
October 17, 2023

I've been a new Ecommerce Partner with CJ Dropshipping, and I want to praise the exceptional customer service provided by my assigned customer service agent, June Chen. I'm not only very pleased with her consistent support and thorough follow-ups but also impressed by her deep knowledge of the products and processes. June's prompt and insightful responses have made navigating the platform much smoother for me. While her assistance has been outstanding, I hope the platform can improve its dispatch time for a quicker service, ensuring an even more seamless experience for its users.

Goat Moon Inc.
Australia
3 months using the app
October 26, 2023

I'm using cj for more than a year, the integration is quick and easy and the orders are fulfilled very easily. CJDropshipping has transformed my Shopify store experience. Also my agent Luna Li is very helpful when i got any problems.

Shopreck
India
3 months using the app
October 19, 2023

thank you Arlene Nong, you were very patient with me, that's a perfect example of a great customer service. you take your time to explain and make me understand.
thanks again Arlene.

My Store
United States
5 months using the app