Reviews (8,981)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with agents like Carrie, Leon, and Ken Yang noted for their responsiveness. It's user-friendly, ideal for beginners in dropshipping, and offers a wide selection of competitively priced products. The seamless Shopify integration aids in efficient inventory and order management, while reliable shipping and proactive personal agents enhance the merchant experience. Quality control and quick sourcing of high-quality products are also significant benefits.
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I'm only starting out, but so far CJdropshipping seems to have pretty robust tools and features. It's easy to search for products, though their 'search by image' feature could use a little work (it often returns a very limited number of items, or it's not the right match even though you can find the exact item on their site searching by keywords). But BEST OF ALL, their customer service response rate is extremely fast. For product sourcing, they will reply within a day (possibly even hours - I'm not at my computer 24 hours a day). You can also chat with a representative on demand as well. Eugenia Deng answered so many of my packaging questions I got embarrassed but she remained patient and helpful. When she didn't know a delivery schedule off the top of her head, she double checked with someone else and was able to give me a specific answer in minutes. Leah was also very prompt with helping me deal with shipping questions, and linked me to the correct resources. It's really great that I'm able to get answers so quickly via chat, despite being a beginner. I'd say that's even more important for beginners. I think I'm going to be very happy with CJ!
I recently had the pleasure of experiencing an outstanding service provided by Talisa. Her attention to detail and commitment to ensuring a seamless resolution of the problem helped me a lot. Thank you
I really like the App! And Mix Huang is a great helper! I use it for my store and is really cool, I made a lot of dropshipping and sold a lot of products!
Thank you for your feedback! your approval is our motivation.
This app is awesome the contact, access to products and support team is amazing! Cannot recommend highly enough!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I recommend the app as it makes the job much simpler and more linear. Plus they have a fantastic customer service. I was supported by Garrison Wong who dedicated his time to me, directed me to the best solutions, was available, thorough, advised me in a professional manner and also provided me with links to tutorials to make my work even easier and more precise. Awesome!
On 23 May, Cheria helped me check the status of my order. Many thanks again!
On 22 May, Gildan Wu helped me confirm the status of my orders.
On 17 May, Connie Jin helped me urge the CJ warehouse to quality check my products promptly. Many thanks again!
On 13 May, Cheria helped me contact my CJ agent Evelyn. Many thanks again.
On 14 Mar, Gildan Wu helped me check the status of my order.
On 11 Mar, Zoey Zheng helped me check the status of multiple order to help me assess when they can be shipped from the CJ warehouse.
On 5 Mar, Gildan Wu helped me check if my product is on its way to the CJ warehouse, and helped me urge the CJ warehouse to measure my products.
On 26 Feb, Gildan Wu helped me check if my product is on its way to the CJ warehouse.
On 31 Jan, Cheria helped me check if my products are on their ways to the CJ warehouse.
On 10 Jan, Zoey Zheng helped me check the name of my customer parcel's courier and the parcel's tracking number. Many thanks again!
On 31 Dec, Donna Li helped me check if my product has arrived at the CJ warehouse.
On 16 Dec, Rebecca Lin helped me check if my product has arrived at the CJ warehouse after being sent by its factory a few days ago.
On 16 Dec, Ruth helped me checked the USPS tracking numbers of my orders.
On 11 Dec, Zoey Zheng helped me get my product's quality check photos from the warehouse.
On 3 Dec, Cheria helped me check if my products has arrived at the CJ warehouse.
On 27 Nov, Donna Li helped me check if my product had arrived at the CJ warehouse, and then she left a message to the warehouse to ask it to complete the quality check as fast as possible once it received my product.
On 1 Nov, Donna helped me check why my order was delivered unsuccessfully, and confirm where the parcel currently is.
On 7 Oct, Zoey helped me check if my products had arrived at the CJ warehouse.
On 5 Oct, Connie helped me check why my photography request was rejected. She solved my problem fast.
On 1 Sep, Zoey helped me check the USPS tracking number of one of my orders. Many thanks again!
On 18 Aug, Rebecca helped me confirm if CJPacket Eub has a tracking number. Many thanks again!
On 13 Aug, Rebecca helped me check if my products have been dispatched by their factories. Many thank again!
On 11 Aug, Arlene helped me check if my products have arrived at CJ warehouse, explained to me what will happen if the local shipping courier fails to deliver the parcel.
On 9 Aug, Le helped me get the UPSP tracking number for one of my orders, and also sent me the website which I can use to track the parcel. Many thanks again.
On 27 July, Cheria helped me check if my product had been sent by its factory, and is on its way to CJ's warehouse for quality check. Her help is timely and professional, many thanks again!!
On 16 July, Sita Cui helped me check if one of my products has reached the CJ warehouse, and showed me my quality check photos. The Sita help me urge the shipping team to ship the product fast. Many, many thanks for her effort!!
On 15 July, Remi helped me solve the issue of undelivered order by giving me the name of the local courier, and its phone number. Many many thanks again!
On 8 July, Remi explained to me how to use CJ's Service Product function, how CJ will process the product I sent to CJ, and what steps are involved in making the product ready to be shipped. Many thanks for the professional help!
On 29 June, Agnes explained to me how to use CJ's Service Product Function. She is patient and professional, many many thanks again!
On 28 June, Remi helped me solved the undelivered product issue. Remi sent me the order's USPS number, USPS's phone number and email address. Many thanks again!
On 27 June, Rebecca helped me send a message to the purchasing team to ensure it will buy products from the supplier I prefer. Many thanks again!
On 19 June, Cristina helped me get USPS tracking number for my order. Many many thanks!!
On 19 June, Zoey helped me get USPS tracking number for my two orders. Many thanks again!!
On 13 June, Sita Cui explained to me how could I control the sources of my product, and the way to make things work out. She is so amazing and professional!
On 12 June, DONNA helped me confirm the sources of my products which helps me sell confidently. Many thanks again!
On 11 June, Bruce Lin helped me confirmed if my products' suppliers are credible. Many thanks again!
On 11 June, Arlene helped me submit a ticket to check if a product is made-to-order. Many thanks again!
On 4 June, Connie Jin addressed my concerns about sourcing products from credible brands. Her answers are timely and professional.
I came across a problem related to order status. I asked for support from CJDropshipping through WhatsApp. My question was replied to within 30 seconds by Bruce Lin. She helped me solve my problem professionally and timely. Thank you again here for Bruce :) Moreover, Rebecca helped me solve the problem of missing product quickly.
On 12 April, Alan helped me stop a dispatched order and change its shipping address.
On 4 May, Ken helped me solve the customs duty problem faced by my customer; Ken sent me the customer's DHL tracking number and the German DHL phone number she could use to pay for custom duty.
On 15 May, Remi helped me solved undelivered product problem by sending me tracking number and local courier phone number. Many thanks again!
On 19 May, Remi helped me check when one of my orders will be shipped.
On 27 May, Remi helped me check the DHL tracking number of one of my orders. So that I can share it with my customer. Many thanks again!
On 2 June, Sita Cui helped me check when several of my orders would be shipped and helped me check an order's USPS tracking number. Many, many thanks and appreciation!!
Wanted to update my review. Gildan was also amazing in helping me get measurements for a product where others could not. Thanks so much Gildan! I just worked with Billy Shi at CJdropshipping. He was fantastic. I have an order that one item is discontitued...he went the extra mile and found me to options to replce the item with. He really was very kind and helpful, just like Sini Liu was prieviously (see below).
Have been using CJs for about six months. So far so good! I love the quality of the products and the agents I work with. Sini Liu and Billy Shi are awesome and very helpful. They do their best to meet my needs right away. I have had all good experiences with quality of items and only one bad shipping experience that had much more to do with the Israeli post office than CJs. I highly recommend CJs as a partner for your online store!
works great. Very practical for sourcing products. Good communication with the people on the site. Cool !!
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
My experience has been great thanks to Skye Zhu. She always goes the extra mile to make sure I am satisfied
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
I am truly satisfied with my experience with CJ. I ordered several products and was impressed by the quality and variety of items. The delivery was swift and on time, just as promised. Moreover, I must emphasize the excellent support provided by my assigned agent, Doki. He has always been available for any questions or needs I had, making the entire purchasing process a pleasant and hassle-free experience. Thank you, CJ, and a big thank you to Doki for his outstanding service!