Reviews (9,294)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
October 18, 2023

Thank you, my agent Flo, for being incredibly helpful with the issue I encountered. I changed the payment method, but forgot to cancel the orders, resulting in double charges, first through PayPal, and then with the Mastercard. As a result, I couldn't locate the transactions with PayPal anymore. My agent Flo went above and beyond to assist me, not only in resolving the payment issue but also in unlocking my account. Flo's assistance was instrumental in getting my account back on track, and I'm extremely satisfied with the support and service I received. Thank you for your outstanding assistance!

Lazyollie
Germany
About 1 year using the app
May 23, 2023

Great customer support from Rebecca. I am just starting but so far am pleased with the service and products

Sugar Coated Nails
France
About 1 year using the app
November 11, 2022

The customer service is always very communicative, persevering and friendly. Especially with a person named Ginger I was happy to write, thank you.

personalisierte-halskette
Germany
About 1 year using the app
April 7, 2021

Estelle Zhou, was great she answered all my questions in a timely manner. I will continue on learning more about the app as I work with CJDropshipping.
Thank you again Estelle she is great!

HomeKitchen247
United States
About 1 year using the app
CJDropshipping replied April 7, 2021

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.

July 2, 2023

I am using CJ to fulfill my orders, and Lea Zhang is the person who directly supports me. She always answers questions quickly and accurately, and I always get what I need.

Bloom Home
United States
About 1 year using the app
June 11, 2023

Zoey provides excellent service and goes above and beyond to address my concerns. She is knowledgeable, friendly, and exhibited a genuine willingness to assist. Her prompt responses and clear communication made my experience with CJDropshipping even more enjoyable.

Street Solo
Oman
About 1 year using the app
November 16, 2020

I have used CJ dropshipping to source products for dropshipping on shopify. I have been assisted by a very helpful and pleasant agent called Juniper. Juniper always does everything she can to provide assistance professionally and promptly.

Dooj's Store
United Kingdom
About 1 year using the app
CJDropshipping replied November 16, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

January 28, 2021

I have been using CJ across multiple brands for the past 3 years. There is literally zero reasons why anyone should still be using AliExpress considering that CJ has no MOQ or storage fees. If you only get 1 sale on 1 product, that is OK, they will still take care of you and they are 100 times more reliable than Aliexpress. I recommend to anyone who is starting off to advanced users. They can get orders delivered in 7 days or less using DHL and sometimes using their special CJ lines on certain products. So far they have always been able to source the product cheaper for me than as seen on Ali while maintaining high product quality. Try them out, you wont regret it!

Genie's Pick
United States
About 1 year using the app
CJDropshipping replied January 29, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

January 20, 2020

CJ Dropshipping customer service is very active and caring to reply all the queries of seller from their platform. Well done

eQatar.com
Qatar
About 1 year using the app
July 4, 2021

j'utilise cette application pour importer mes produits, un agent vraiment complet. pour les livraisons chez le client le suivi et même le sourcing du produit. Merci à Nico qui est toujours là pour répondre à mes préoccupations

GOlegging
France
About 1 year using the app
CJDropshipping replied July 4, 2021

Thank you for your feedback! Your approval is our motivation.