Reviews (8,113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.
Refine
-
By rating
Thank you very much Fionnula Wong for helping me
And for your quick response, your constant assistance, and your kind treatment
Best customer support agent ever!
Happy with my experience with you :)
Good customer service Mia and Cheria, Leia. Always very friendly and available
Good sourcing and quality control
Thanks Sveta !!! SHe helped me resole my problem very quickly. She responds very quickly too, perfect.
Phoebus Wang. It's unbelievable! The best support in the world! He deserves to double his salary! He cares about clients like he's the CEO of CJ !! 5 STAR ⭐️⭐️⭐️⭐️⭐️
Thank you for your feedback! Your approval is our motivation.
Not worth the problems and support is terrible. Ended up getting Shopify involved after a POD order came through my store. Customer submitted multiple images for 5 different customizable items (large order for me). CJ contacted me to request that I combine the jpg images into one file for each item. I was fully willing to do so. Tried clicking on images in my order dashboard but their app blocks that ability. CJ later instructed me to use their own order dashboard to download images. Their images were only 40x40 pixels so I had no control at that point. First they said they didn't have images at all, then they said they have them and won't combine files for me, now they are telling Shopify that they are waiting for the images from me altogether. After getting Shopify involved, no one from CJ is communicating with me anymore. Games.
Hi Whisker Hut, we are extremely sorry for the unhappy experience. Our agent replied to you in our chatroom, please check it.
My agent Phoebus was really helpful and reactive:) He helped me quickly get all the information i needed!
Thank you for your feedback! Your approval is our motivation.
This app just amazing and the agent they gave is so helpful. I recommend it to everyone starting a dropshipping business
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
CJ customer service is very Good. Quick response. Very helpful for clients. Mr Klaus Li is a very professional person, he is my dedicated agent , answered all my questions in detail. Very helpful and cooperative… I rarely see such type of professional customer service.
Best thing Cj have is the support, i really like how they help me with my issues, i'm very happy with them.
Cherie was amazing and really helped me with a product question! And she responded so quickly was nice!