Reviews (9,078)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.
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I love the customer service. Very good. Mango was very helpful and understanding throughout the whole process.
Hi guys! Im new here. I find cj droppshiping from youtube and i love it so mch! Thank you for the help. 5 stars easy
I recommend this app! Most sellers find the difficulty to solve shipping issue from chinese vendors. CJ so far is the best solution i got as it is like the combination of oberlo + aliexpress, just like the chinese say: "one line dragon service". I can now source anything i like to sell and with the help from personal agent Gina Ge, she helps me to make sure all our ends (seller) is perfectly established and setup. It's great!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Funktioniert einfach nicht, man will sich anmelden aber man wird nur auf die Anmelde Seite geschickt und fertig. Egal was man anklickt es funktioniert nicht, mit Shopify verifizieren funktioniert auch nicht.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
I can TRULY say that Roxane went above and beyond to help me with placing my first order. She was very patient and knowledgeable, and was able to make this process as smooth as possible for me. I don’t want to use anyone else besides her. She is great at her job and was very professional. I highly recommend her.
I used this app more than 2 month I did not like it. If you want to grow your e-commerce business do not work with CJ dropshiping. It is worth dropshiping. Because of them I lost customer's trust on my internet store. CJ Dropshiping not working properly, process of warehouse very slow, logistic is so bad all order delivered late. So at the end, I just want to say that I am wasting my time and have received many complaints from customers that reduce the growth potential of my online store. Do not use CJ Dropshiping.
Thanks for your feedback. Regarding the processing time and shipping time, you can talk to your agent for the latest status at this peak season. To shorten the processing time, you can stock your private inventory for products of CJ. Thank you for your patience.
Very good service for faster shipping and they offer a lot of features. Skye, the agent they gave me also helped me with some questions I had.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Cristina is a super helpful employee, she always answers me very quickly and explains everything in detail. i am very satisfied. Thank you very much!
DO NOT INSTALL THIS APP. IT WILL GIVE YOU SO MANY HEADACHES, TERRIBLE CUSTOMER EXPERIENCE AND LOSE LOTS OF MONEY. I have tried to work with them for 5 months. Did over 200 orders and they are (1) really slow in shipping (2) very inconsistent with their products (3) hold the orders ransom and asking for more money. 1- Shipping is terrible. They don't hold products so it's easier for you to use another provider as if you buy from these guys, they will take 2 days to order the product, the product arrives to their warehouse after 3 days and 3 more days to process inhouse, then they send it (7-10 days for actual shipping) the items take at least 30 days to arrive. TERRIBLE. My customers complain, ask for refunds as the items are in transit for 30 days. 2- They don't hold the products they advertise. I have lost so much money here. I pay for advertising for my business (products advertised with CJ), I then make a sale and CJ removed the item without letting me know, or they cant source the item any more or they try to make me agree to a really different and different quality product. Very unreliable. I have lost thousands of dollars only on this point. 3. Multiple times I make a sale and go to the system to order and they change the original cost of shipping from $5 to $50 (they call it oversized). Also multiple times they hold the items ransom until I pay an additional amount that they choose for me to send the item. Please note that this is after 10 days of making the order. 10 days!! how do I explain to the customer that the item hasn't even leave the warehouse?? THIS COMPANY IS TERRIBLE. DO NOT RECOMMEND EVER.
Hi Marianella, your frustration is totally understood. Issues regarding the additional cost of the oversized package have been forwarded to the IT department. We will do our best to overcome any obstacles that slow down the process of order fulfillment. Your agent Danny has arranged a discount for the shipping cost. Thank you for your feedback and your parcel will be dispatched soon.
Very good service and fast replying i would like to scale my business to the next level with them so many features to scale your business
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