Reviews (9,356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing, quality products, and seamless Shopify integration, which boost profitability and efficiency. The user-friendly interface and diverse product selection simplify dropshipping management and expansion. Features like real-time tracking and efficient order management are highly valued. Exceptional customer service, including responsive personal agents who assist with supply chain and supplier issues, is also highlighted.
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Customer service is really the best thing about CJ - a real person is always ready to answer your question within seconds. Janet is especially great. THank you!
Great support team, cleared my doubt in time which is crucial for me to operate my business.
The rating is especially for "Box Chen"
Good service! I was helped by Joyce who answered my questions. Joyce answered multiple questions that i had.
Thank you for your feedback! Your approval is our motivation.
Had an amazing chatting time with agent Aoki Gong. Helped me with solving my global shipping problem, really good and top quality service. Highly recommended!
CJdropshipping is by far the most user friendly app I have seen on Shopify. Customer Support is very very good and I believe that will be as good as it is now!
I am so so grateful for Lea who has helped me so much with setting up my store and any obstacles.i come across, she is super fast to respond and we always get things sorted. Thankyou again
Your a superstar
I recently had a disappointing experience with CJDropshipping's customer support. I had an issue with tracking a package I purchased four days ago and reached out to their support team for assistance. Unfortunately, my concerns were not addressed adequately.
A representative named Cheria was unresponsive and did not provide the help I needed. This lack of communication and support has left me feeling frustrated and ignored.
Furthermore, the inability to track my package after several days has left me feeling scammed by CJDropshipping. This is not a feeling any customer should have when dealing with a business.
I expected a higher level of service from CJDropshipping and am disappointed with the lack of transparency and support. It's important for businesses to respect and value their customers, and I feel this was not the case in my interaction with CJDropshipping.
I hope this feedback will lead to improvements in their customer service. Until then, I would caution others about this potential issue.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
Best customer service of any DS company. Products and shipping times you can't find better anywhere else. Yuliya Chan is the best support agent you can get!
Connie Jin has been amazing. She works hard to find the right solution. CJ dropshipping has an excellent customer service and their agents are very helpfull. You don't wait to get an answer, they are very dedicated. Thank you Connie Jin, thank you June, thank you CJ dropshipping!
Meine Agentin Isabella Yang von CJ ist unersetzlich. Absolute Kundenfreundlichkeit und schnelle Hilfe bei allen Fragen rund um Bestellungen IOSS Konfigurationen usw.
Uneingeschränkt empfehlenswert!
Hanna
HSmartSolutions