Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide product range, competitive pricing, and efficient shipping. They commend the personalized customer service, noting the quick response times and professionalism of assigned agents. The platform's sourcing services and private chat feature are also highlighted. Some merchants credit the customer service team for significantly contributing to their business success.

April 14, 2024

Gildan Wu is great. she helped me to get the tracking information and how not to send email directly to customer. That way i can send customer last mile tracking no of the country so they can trace with local company. it was good service of CJ

Kidspacific
New Zealand
7 months using the app
April 24, 2024

Have been using CJs for about five months. So far so good! I’m satisfied with the quality of the products and the agent i work with. The agent assigned for me, Anthony Chung, is very helpful. He does his best to meet my needs right away.I have had all good experiences

Zippea
United States
11 months using the app
March 5, 2024

I have been working with CJ since the beginning and I am very satisfied. My personal agent, Chandy Chen, is really great. I love working with her. She responds very quickly, answers all my questions and helps me solve problems. She is very committed and solution-oriented. She helps me to find products/factories if they are not yet available on CJ. She also actively informs me about changes etc. She does an absolutely great job. Thank you very much!

bingen
Switzerland
8 months using the app
April 6, 2024

"It had been hours and hours since I encountered a problem on the platform, and in record time, she was able to help me. I am so happy, so relieved. I was desperate. Thank you, thank you, thank you. I know that now, in case of need, I can get help. It's reassuring and motivating."

LIBREAROMA.COM
France
5 months using the app
April 15, 2024

have great experience with Cj drop shipping, everything is convenient. but I do had some troubles since this is my first time to use CJ! luckily Chloe Zhang helped me! She has been really nice and patient to teach every thing I need t know! Thank You:)

Kiweworks
China
About 2 months using the app
February 29, 2024

I have been working with CJ for almost a year now and I can safeky say that this is by far the best platform to use and its not even close. my agent Ceci has been so helpful since the start and I am very grateful for everything she has done for me

Pheromania
Canada
8 months using the app
April 24, 2024

I was so impressed with how they assist every customer! Especially Rebecca very knowledgeable and quick on responding. She made sure I understand all by sending images. Very suppportive on my first order! Well done Rebecca, thank you again!!

Eight Colour Boutique
Australia
About 1 month using the app
April 27, 2024

Got wonderful help from Rebecca! Was able to sort out my order issue very quickly. I've only worked with CJ a few months now but the service continues to be excellent

Classic Leather Bag
United States
2 months using the app
May 2, 2024

Zoey was super helpful. I'm grateful she was available to help me. She knew exactly what to show me to get all my questions answered.

The Squeaky Toy
United States
About 1 year using the app
March 12, 2024

I want to say thank you to Shinco, since he is the most helpfull guy that I know from CJ. Always ready to solve any kind of problem.

EssentialNue
United States
8 months using the app