CustomCat: Print on Demand

CustomCat is the best POD Company. Their products are amazing and the customer support is fast and responsive. Good job!

CustomCat is the WORST EXPERIENCE our company has ever had with a Shopify related app or product.

CustomCat product quality is horrific and the printing is amateurish at best. There is literally no quality control whatsoever. We lost hundreds of customers before finally switching to professional fulfillment companies that actually care about the store owners they sell to. CustomCat does not care at all.

If you care about your own customers, you'll want to avoid all CustomCat products. Whatever amount of time it takes to switch to another app, do it and do it now! The app is deceptive in the sense that you can create products faster with this app than many of the other fulfillment apps on Shopify.

The problem is absolutely horrific product quality matched by poor customer service. Again, hands down the worst customer experience we've ever had via Shopify. We're actually surprised Shopify is still sponsoring this app - it reflects poorly on them too.

Don't be fooled by CustomCat low prices. This is a case study for "you get what you pay for." And in the case of CustomCat you'll get zero value, lose customers and deal with one customer service nightmare after another.

RUN AWAY from this horrible company and their app!

Need proof?

Call CustomCat during normal business hours and ask a basic question about any product.

You'll have all the proof you need. Again, don't walk away from this app, RUN!

DO THE MATH: CustomCat has Fifty-four 1-star reviews out of 505 total reviews as of this writing. 10% ONE-STAR reviews!

Compare that to an average app of 1-1.5% one-star reviews across all of Shopify.

Run-away from this company!

Cannot emphasize how incredible working with CustomCat has been! Their print on demand service is what enabled us to start our business without keeping inventory on hand. Everything is super intuitive, from the product uploader to the automated order process & fulfillment. Alex went out of his way to walk us through all the steps when we were setting up our products, and continues to go above and beyond to help us whenever we run into any issues. 5/5 stars, and absolutely recommend to anyone looking to start their own online store!

I've used CustomCat for several years. Just added a new store. They keep getting better and better. The DTG printing is unbelievably sharp. Sublimation quality is amazing, too. The app makes it easy to size designs and choose shirt colors. Bulk uploading is a real time-saver. Fast shipping times, too! Some products are printed and shipped the same day or next day. Product pricing is among the best in the industry. If there is a problem, their system is easy to submit a request for a replacement or refund. CustomCat for the POD win!

This is the best choice for POD. I have used it for the past 2 years and feel good about it. Good products, affordable prices, stable service quality are one of the reasons I believe in.

Today, I had my first order come through but I forgot to select my vendor to CustomCat on my products list. Due to this error, my product order wasn't showing up in the CustomCat App. I called CustomCat and spoke with Brett about the issue. He was very pleasant to work with and walked me through what I needed to do so he could manually process my order. Since this is my first time using CustomCat, he was so kind to go through how the entire process works so I had a better understanding. Although I've only used their service for a short period of time, I would highly recommend this company for any of your Print on Demand needs. The order process is flawless and allows you to pause any order if you need to make changes before it goes into production. Not to mention, the customer service is exceptional. Thank you CustomCat!

-Tonya J.

Great customer service! Thanks for helping me with my issue and giving me some great tips that will save me time in the future.

Great customer service. Hundreds of products along with thousands of variations and reasonable basecost prices are our number one choice.
But we would like to suggest you can offer more expedited shipping service (overnight shipping or 2-3 days shipping) many of my clients want to use this service, they are happy to pay for it!
Highly recommended.

Great customer support and great app functionality.

I've been using CustomCat for several months. We had some bumps in the road with a couple of my orders and I previously posted a poor review. It's time for an update. For the last 3 months I've had access to an account rep, J.T. who has ensured all my large orders were processed timely and responded quickly to a quality issue I had on an item in a large order. Product price and selection are far better than their competitors.