Customer.guru Net Promoter NPS , 195 reviews

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
    155
  • 13% of ratings are 4 stars
    26
  • 4% of ratings are 3 stars
    7
  • 2% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

September 8, 2020

The app has a great potential!! Understanding customer experience is crucial when running a business...loving this add-on!

Animal Bookmark
United Kingdom
About 1 month using the app
August 3, 2020

Very nice and practical app. Hearing about customers' experience and having a possibility to make changes in my store according to their feedback is really important to me. This app makes this process much easier.

Treasure box by Ari
United Kingdom
About 1 month using the app
September 22, 2020

I've had a good experience with this app. Creating surveys is super easy and fast. Nothing to complain about

Precious Purse
United Kingdom
About 1 month using the app
August 24, 2020

I really like the app. It's got easy setup and nice analytics. Recommendable for anyone who cares about good customer support

SolidShampoo
Australia
About 1 month using the app
August 18, 2020

Nice product for tracking reviews of our customers. Enables me to quickly respond to any complaints.

Backpacks From Heaven
United Kingdom
About 1 month using the app
August 13, 2020

Amazing app that helps me keep my customers happy. Getting feedback from them is easy and very efficient for the growth of my business. Great job!

SUSIE Ukulele
United Kingdom
About 1 month using the app
July 30, 2020

This is a very good app for starting a business! Getting feedback from customers is essential for me and I can get it easily thanks to this tool! It's also very easy to set up

Lullaby Soaps
Germany
About 1 month using the app
March 27, 2017

easy to get reviews from customers. Great app. recommend!!

Thepurebottle
Pakistan
About 1 month using the app
Edited December 6, 2019

Very easy to use app to start our NPS program on our wholesale business. Configuration is quick and we are now collecting scores! Pretty hyped with our NPS scores goals and implementation

Pet Markt Mexico
Mexico
About 1 month using the app
October 1, 2020

Useful and simple..does the job. Creating surveys is a fast process. Highly recommend to everyone running an online store

Whale Whalie
Ireland
About 1 month using the app
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