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Customer.guru - Track Customer Satisfaction

Customer.guru - Track Customer Satisfaction

Developed by Customer.guru

124 reviews
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Price: From $0.00 / month More info
  • Track segmented customer satisfaction for multiple customer segments. How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made and other characteristics?
  • Installation takes 3 minutes and everything is fully automated afterwards. Get a response rate of 30-60% compared to the industry standard of 3-5% for customer satisfaction surveys.
  • Embed positive customer testimonials into your shop. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction. Survey your customers in English, Slovak, German, Italian, Russian, Spanish, French, Czech, Polish, Hungarian, Greek, Hebrew, Croatian or Portuguese. Works with Shopify POS.


★★★★★ Featured as a Top-Rated App on Shopify blog

What some of our customers say:


I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!


        — Black Rock Originals


Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just keep coming in.


        — Abbey Roast

Proven customer loyalty metric: Net Promoter Score©


The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate.


        — Frederick Reichheld, Harvard Business Review


Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies.


The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?


Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers.

Learn from segmented customer satisfaction for various customer verticals

A single number representing your aggregated customer satisfaction doesn't tell you the whole story. With Customer.guru, you can dive into your data.

See how your customers are satisfied depending on:


  • The product they ordered

  • The date of their first purchase (Christmas? Black Friday?)

  • Number of orders they placed with your shop

  • Their geographic location

  • ... and others


Discover trends in your customers' opinions.

Get 10x more responses than you see with other tools

Our users typically see response rates of 30-60% compared to the industry standard of 3-5% for complicated customer satisfaction surveys.

Our e-mail survey is fully-responsive - it works great in every e-mail client.

We have rigorously A/B tested the survey subject as well as the copywriting and the e-mail layout so that you constantly achieve the best results.

Embed positive customer testimonials into your site

Embed one of our widgets directly into your site and show your potential customers how authentically great you are: Increase their confidence and increase your conversion rates.

Integrate with Facebook Ads and Google Adwords

Automatically push your data into Facebook Ads and Google Adwords and bid differently along with displaying different ads to customers depending on how satisfied they are with your services or products.

Installation takes 5 minutes (Seriously.)


Customer.guru is dead simple to use:


  1. Click "GET" in the upper right corner

  2. Authorize Customer.guru to access your store

  3. Follow our simple installation guide

Do you need help getting started?

Get in touch! We're always here for you. (We mean it, we truly do care.)

Just e-mail us at hello@customer.guru or use the in-app chat icon in the lower right corner.

Thank you!

Other Awesome Features You'll Get


  • Rolling Net Promoter Score reports

  • Automatic e-mail throttling

  • Smart follow-up feature

  • Available in multiple languages

  • HTTP API

  • Customer profiles

  • Customizable Thank You page

  • Customer segmentation

  • Facebook Ads integration

  • Google Adwords integration

  • Slack integration

  • Embed ratings into your site

  • Works great with Shopify POS.

Customer.guru - Track Customer Satisfaction reviews

124 reviews
  1. 5 stars (103 reviews)
  2. 4 stars (14 reviews)
  3. 3 stars (5 reviews)
  4. 2 stars (1 review)
  5. 1 star (1 review)

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

posted

Excellent app! Easy to use and support is highly effective.

posted

I recommend this app as it is a very simple way to get great feedback from your customers

posted

best app for measuring of customer satisfaction, I recommend to try it

posted

Muito bom app para ter um retorno do que o cliente acha da loja !

posted

amazing app! gives the owner a good insight of what his customers think about his/hers business/storefront

posted

Simple to setup and use. I only have the free version and been using it since February. I have it setup on our website for other current or potential customers to view. We have an international magazine and this survey helps us to get a better understanding of their overall experience with us.

I worked for Apple and I know they and other big companies use surveys to get a better understanding too of customers experience.

So this is a very simple but power app. A must for any company big or small. My only problem is the cost. It's a bit pricey regardless of the size of your company.

Overall the entire app was seamless for installation, setup and integrating onto a page on our website. Thanks to the developers for putting together a great app.

Feel free to check out website for a live example.
https://thehorsebc.world/pages/ratings

posted

Very Useful tool, simple to use and very effective!

posted

very cool implementation of NPS.
we use it since the first order on our website and it helps improving the customer analysis.

Super

posted

I like the app but I thought the survey was sheduled for tomorrow but it went live right away for some reason. Also, the email I supplied for replys didn't take. We are getting replies, but on the wrong email address.

posted
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From $0.00 / month

⭐ Top-rated application ⭐

Support & Sales

Customer.guru
+420 731 787 936
hello@customer.guru
customer.guru
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