Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

by Customer.guru

Survey Net Promoter Score, get testimonials & product reviews

4.4 of 5 stars(165 reviews)

Installed within 30 seconds

Install now and start tracking customer loyalty and trust with smart NPS surveys. Spot trends to optimize email marketing and boost sales.

10x more responses

Get 10x more responses on average thanks to smart follow-ups and A/B tested copy and design.

Product reviews & Testimonials

Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store.


About Customer.guru Net Promoter NPS

INSTALL WITHIN 30 SECONDS

Fully responsive surveys working great on every device. Works with Shopify POS.

GET 10x MORE SURVEY RESPONSES THAN A CONVENTIONAL SURVEY

Extensively A/B-tested email subject line and layout getting you the most responses.

Surveys translated to your customer’s language - Croatian, Czech, English, French, German, Greek, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Slovak, or Spanish.

Smart follow-up feature to automatically send up to 2 follow-up emails in 2-day intervals to customers who haven't interacted with the original survey.

EMBED CUSTOMER TESTIMONIALS AND PRODUCT REVIEWS INTO YOUR STORE

Collect and display reviews from your customers to increase conversion rate, organic traffic, and brand trust.

UNDERSTAND YOUR CUSTOMERS WITH AUTOMATICALLY GENERATED REPORTS

How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback.

IMPROVE MARKETING AND CUSTOMER COMMUNICATION

Explore your responses quantitatively with our natural language processing algorithms. Spot trends and notify your sales, marketing and help center team to convert detractors into promoters. React with urgency to arising problems in specific user segments. Post notifications about new ratings into Slack.

Learn from insights and send your next promotional campaigns at the right time to the right customers leading to ultimate sales boost. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.

GET MORE FACEBOOK, TWITTER or INSTAGRAM FOLLOWERS

Customize your "thank you for your review" page depending on the score your customers give you. Ask your promoters to like you on Facebook, follow you on Instagram or just give them a discount.

WHY NPS? THE NET PROMOTER SCORE FORMULA

"The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate." — Frederick Reichheld, Harvard Business Review

NPS, customer loyalty metric introduced by Harvard Business Review in 2003, has been widely adopted by more than two- thirds of Fortune 1000 companies. The NPS is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Promoters, customers responding with 9 or 10 score (0 to 10 scale), are likely to exhibit value-creating behaviors, e.g. buying more, are more loyal, and give positive referrals to potential customers.

Free trial included. Any questions? Let us know at hello@customer.guru.

Integrates with

  • zapier,
  • slack,
  • google analytics,
  • facebook ads,
  • desk,
  • zendesk

Media gallery

Support

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month

  • designed for Shopify PLUS

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    78% of ratings are 5 stars
  • 4 of 5 stars
    15% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
    (7)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (3)

Most recent reviews

Ooni United Kingdom

Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y

Organic Ocean Seafood Inc

I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.

Developer reply

July 9, 2020

Hey Nic,

I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best.

For others reading this:
* you can unschedule email surveys in Advanced settings > Scheduled surveys
* you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time
* there are 2 locations shown next to every customer review:
a) the shipping location customer entered when placing their order
and b) location based on the IP address of customer's device when they wrote the review.
Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection.
* when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans.

If you have any other questions, please email juraj@customer.guru directly, we're happy to help!

Henry Top Shirts

This app is great for getting feedback from customers. I really like the design and simplicity of the app. The only drawback I see is the pricing offer - I miss an option between the free one and the $50 one - I would appreciate an alternative of survey up-to 200 customers.