Richpanel Customer Service CRM

Richpanel Customer Service CRM

by Richpanel

Effortless Customer Support, Help Center & Ticketing Helpdesk

5.0 of 5 stars(28 reviews)

Manage all support channels

Respond faster on Live Chat, Email, Facebook, Instagram, Phone from one simple help desk. Upgrade from Zendesk, Freshdesk, Interccom

Know your customers

See order data next to each ticket. Send tracking info, edit orders & issue refunds without leaving the helpdesk.

Automate 50% of your support

Resolve 50% of support tickets with intelligent self-service & help center. Your agents will never have to answer repetitive tickets again.


About Richpanel Customer Service CRM

Scale your customer service without hiring more agents. Used daily by 1,000+ stores. Free onboarding and setup. Schedule a demo now.

What can you do with Richpanel?

1. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

2. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Phone channel supported via Aircall.

3. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

4. Take order actions inside the helpdesk

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

5. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

6. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

7. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.

Integrates with

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Free

Free

  • 100 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store

Starter

$49/month

or $40/month billed at $480 once per year

$30 per 100 conversations

  • 300 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

Regular

$299/month

or $200/month billed at $2,400 once per year

$25 per 100 conversations

  • 2,000 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

Pro

$800/month

or $600/month billed at $7,200 once per year

$15 per 100 conversations

  • 6,000 conversations/month included

  • Unlimited Agents

  • Email + Live Chat + Facebook + Instagram

  • CONTACT FOR A FREE DEMO

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Freshlinegrout

I would give this app 10 stars if I could! Very easy to understand and easy to use. It takes the headache out of the customer service emails. the feature I like the most is the order number gets pulled on the right-hand side of the customer's emails once you open them. They also have preloaded email templates. So basically you can reply to customers with just a few clicks. No need to write entire email reply. A top of the line app!

Buddha Power Store

We were using Zendesk before and we want a simple yet as effective multi-channel customer service platform. We also wanted an easy to understand dashboard and analytics. We were able to get all of that with Richpanel at a very affordable price. It was very easy to setup and the power replies were greate. Their support is very hands-on. Amit, Dorai,Ayush and Manoj were awesome!

TheConceptClub

Had to make a hard choice between Zendesk and RichPanel. With the free 500 conversations each month this is a no brainer! What?! Must have for any small business looking to invest in customer service.