Never miss a message
Provide customer service on Live Chat, Email, Facebook, Instagram, WhatsApp from one simple, beautiful dashboard.
See & use order data in your replies. Send tracking info, edit orders & issue refunds without switching tabs.
Put support on autopilot
Automate responses to common, repetitive questions with self-service & automation rules.
About Customer Support & Ticket Desk
The Customer Service Platform for Shopify & Shopify Plus Stores
Specially designed for ecommerce stores, support teams use Richpanel to efficiently manage all customer support from one place and reduce first response times.
With Richpanel you will:
1. Manage all your support channels from one place
Connect all your support channels - Live Chat, Email, Facebook, Instagram & WhatsApp. Respond to all messages from one simple, beautiful helpdesk.
2. Save customer support time
See and use order data, tracking info in your replies and canned responses. Easily change shipping address, cancel order or issue refunds without switching tabs.
3. Help customers help themselves
Create self-service scenarios in the helpcenter and instantly answer common, repeat questions. Leaving your support agents to work on issues that require their time and attention.
4. Automate your customer support
Upto 50% of ecommerce support queries are repetitive. Automate replies to questions like "Where is my order" or "Do you ship to my location". Use order info, tracking details inside your automations.
5. Assist agents with task bots
The task bots automatically collect visitor information, order details and issue type. So agents don't have to do this at the start of each conversation.
6. Upgrade to a powerful live chat experience
The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.
7. Help support teams to up-sell and cross-sell
Agents can share recommend products, create draft orders & convert support opportunities to revenues. They never have to leave the help desk.
8. Measure all customer service metrics
See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.
9. Support multiple stores
Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.
10. Support multiple languages
Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.
11. Easily switch from Zendesk, Freshdesk or Helpscout.
Boost agent productivity & increase CSAT when you switch from Zendesk or Freshdesk, Helpscout or other help desk. Contact us for migration assistance.
- live chat,
See the app in action
Explore how the app works in an example store.View example store
100 conversations/month included
Channels: Email + Chat
Connect 1 store
or $50/month billed at $600 once per year
$25 per 100 conversations
200 conversations/month included
Channels: Email + Chat
Connect 1 store
or $200/month billed at $2,400 once per year
$20 per 100 conversations
1,000 conversations/month included
Email + Chat
Connect upto 2 stores
or $500/month billed at $6,000 once per year
$15 per 100 conversations
4,000 conversations/ month
Email + Chat + FB + Instagram + WhatsApp
Connect upto 6 stores
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Richpanel has been a game changer to our Customer Service Team. Their support team is second to none and the whole executive team is committed to making this platform the best customer service platform in the world. Their self help features are game changers and can impact ticket processing volume and reduce human interaction with customer service issues by up to 40%. If you are using Zendesk or Gorgias like we were, take a second and talk to the guys at RichPanel.
I have used this app to power up the customer service. It is running smoothly and help us on improving the support quality!
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.