Richpanel: AI Customer Service

Richpanel: AI Customer Service

From $9/month. 14-day free trial.
Rating (4.8)
Reviews
Developer

About this app

Launched

November 15, 2019

Languages

English, German, and Spanish

Works with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Combine the best of AI & Humans. Deliver high-quality service at scale.

Richpanel is an AI-powered helpdesk that makes it easy to manage customer queries across multiple channels, respond faster and scale your capacity. Ideal for merchants of any size, Richpanel is particularly beneficial for those experiencing rapid growth and seeking to maintain high-quality customer service without adding more staff. You can easily migrate to Richpanel from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer & Gladly.

Richpanel is an AI-powered helpdesk that makes it easy to manage customer queries across multiple channels, respond faster and scale your capacity. Ideal for merchants of any size, Richpanel is particularly beneficial for those experiencing rapid growth and seeking to maintain high-quality customer service without adding more staff. You can easily migrate to Richpanel from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer & Gladly. more
  • Manage all Channels: Email, chat, Facebook dm, Instagram & phone from one inbox.
  • Reduce tickets: Design a self-serve portal to let customers resolve issues 24x7
  • Scale with AI: AI assistants that learn from agents and automates their work
  • Integrate your stack: Access data from your favorite apps directly in the inbox
  • Measure & improve: Detailed reporting to see all your support metrics

Pricing

14-day free trial

BASE

$9/month

BASE plan includes 3 seats

  • Features include :
  • Email, Chat & Social channels
  • 90 day data history
  • Macros
  • Automations
  • 3 users included
  • Unlimited tickets & Resolutions

PRO

$60/month

or $600/year and save 17%

$60 per additional user

  • Everything in BASE, and:
  • Phone channel
  • 1 year data history
  • 200 AI-assisted replies

PRO MAX

$120/month

or $1,200/year and save 17%

$120 per additional user

  • Everything in PRO, and:
  • SMS channel
  • Unlimited data history
  • Unlimited AI replies
  • Multiple Languages
  • Unlimited tickets & Resolutions

BASE

$9/month

BASE plan includes 3 seats

  • Features include :
  • Email, Chat & Social channels
  • 90 day data history
  • Macros
  • Automations
  • 3 users included
  • Unlimited tickets & Resolutions

PRO

$60/month

or $600/year and save 17%

$60 per additional user

  • Everything in BASE, and:
  • Phone channel
  • 1 year data history
  • 200 AI-assisted replies

PRO MAX

$120/month

or $1,200/year and save 17%

$120 per additional user

  • Everything in PRO, and:
  • SMS channel
  • Unlimited data history
  • Unlimited AI replies
  • Multiple Languages
  • Unlimited tickets & Resolutions

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

124 reviews

Overall rating
4.8
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient customer management, user-friendly interface, and smart automation features, including a responsive live chat support and an AI that drafts responses. Despite a complex setup, it's praised for its affordability and value, especially for small businesses. The support team is noted for their quick responses and customization assistance. The mobile version is also commended for its functionality and ease of use.

December 22, 2023

Very quick and helpful!

Texas Tamale Co.
United States
Almost 2 years using the app
January 31, 2024

I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep

Muscat Livestock
Oman
9 months using the app
November 27, 2023

THey are quick to fix the issue

PetLab Co. (US)
United States
Over 1 year using the app

About this app

Launched

November 15, 2019

Languages

English, German, and Spanish

Works with

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Built by Richpanel Inc

About Richpanel Inc

4.8 average rating

4 years building apps for the Shopify App Store

1885 Cabana Dr, San Jose, CA, 95125, US

Support

Send a message

1-415-498-1118

sales@richpanel.com

More apps like this

4.6 out of 5 stars 1821 total reviews Free plan available
Live Chat boosted with Chatbots for the best customer support
4.4 out of 5 stars 663 total reviews 7-day free trial
Support made simple and scalable.
4.9 out of 5 stars 710 total reviews Free plan available
Drive sales with Livechat,Help Center,Email,Facebook,Instagram