Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

This app is highly recommended for its extensive product personalization features, allowing customers to design items in real time. Merchants appreciate its seamless Shopify integration, user-friendly interface, and continuous improvements. Despite a learning curve, the exceptional customer support, including one-on-one training and a helpful YouTube channel, is praised. The app is cost-effective, with reasonable pricing and a cost per sold product that merchants find acceptable. Many report an increase in average order value and business growth after using the app.

July 20, 2023

One of the best and worth using custom apps.
Support enthusiastically supports the team.
There are some points that Customily can improve in the near future.
1. You can export and import option sets together.
2. When uploading clipart values ​​to the option set, you have to upload each value, not all of them
up for a while.
Having to enter the image option manually can be confusing.
3. In the template when selecting any layer, do not know the position of that layer relative to other layers. (is it in the middle or left or right).
4. App sometimes lags

Izzi Custom
Hong Kong SAR
8 months using the app
Customily replied July 21, 2023

Thank you for your valuable review of Customily! We're thrilled to hear that you consider it one of the best custom apps and appreciate the enthusiastic support from our team.
We genuinely appreciate your feedback and suggestions, as they help us refine our app and provide a better experience for all our users.
If you have any further thoughts or ideas, please feel free to share them with us. Your input is instrumental in driving our improvements, and we look forward to serving you even better in the future!

August 4, 2023

I am just beginning with customization. Being new, I was amazed with their support staff. They reached out to offer assistance which meant alot. After going through their training, I feel really good about joining their community of users. Looking forward to working with the Customily team.

The Shoppers Outlet
United States
8 months using the app
Customily replied August 7, 2023

Thank you for sharing your feedback about your experience with Customily as a new user!
We're thrilled to know that our support staff made a positive impact on your journey. We're confident that as you progress through our training and explore the customization possibilities, you'll feel even more confident and excited about working with our platform. Our team is here to assist you every step of the way, and we can't wait to see the amazing creations you'll come up with.

Thank you again for choosing Customily. We look forward to working closely with you and making your customization journey an enjoyable and rewarding one!

August 4, 2023

Customily has gone above and beyond with there customer service. I struggled trying to figure it out and with the help of customily and Josema and many many videos and live sessions, I've got most of it worked out where I can start customizng certain products. Still have alot to learn with customizing other products, but they have great videos and customer support to help me along that way. Highly recommend Customily. Thank You Martina and Josema! :-)

Bri In Style
United States
5 months using the app
Customily replied August 7, 2023

Thank you so much for taking the time to share your experience with Customily. We are thrilled to hear that our customer service, led by Josema and supported by our helpful videos and live sessions, has exceeded your expectations. Our team works tirelessly to assist our valued customers, and your kind words truly motivate us to keep providing the best support possible.

Thank you again for choosing Customily, and we look forward to assisting you further on your customization journey! :)

Edited May 24, 2023

I had some struggles figuring out how to integrate this app with my Shopify store initially. Hours of frustration almost made me give up on the app.

Fortunately, I was able to contact customily and receive help from Alejandro who was able to address my specific issues and helped me connect to the development team to integrate the app to my needs.

I am really excited for what is to come with my customily journey. I love the technology and I am pretty sure this is the best personalization software for shopify.

Highly recommend!

Furryy
United States
5 months using the app
August 2, 2023

Customily might initially appear overwhelming with its impressive array of tools and features, but what truly sets them apart is their exceptional support staff. Throughout my learning process with their app, I've reached out to them multiple times, and I must say, their patience and assistance have been outstanding in every chat. I want to extend my heartfelt gratitude to the entire team for providing such an incredible product and backing it up with an amazing support system! This five-star review is well-deserved.

Histozing
Vietnam
4 months using the app
Customily replied August 4, 2023

Thank you so much for taking the time to share your wonderful experience with Customily!
We are thrilled to hear that you've found our features impressive and that you're happy with our support team. Providing top-notch customer service is a priority for us, and it's heartwarming to hear that our team's patience and assistance have been outstanding during your learning process. Your words of appreciation mean a lot to each member of our team.
Rest assured, we'll keep striving to maintain the high standard you've come to expect from us!!

June 16, 2023

I love customily!! It's giving me the chance to scale my business. No more proofs back and forth with the customers for days and time lost.
It frees up my time to create more designs. I love their library already available!! Customer service is stellar! I have always been able to get a hold of someone!!
It's a little bit of a learning curve, I'm still learning. But anytime I have an issue, I can contact them and work through it.
I would recommend this app to anyone who wants to run a business or scale your current business.

Uniquely Designed by Rebecca
United States
About 2 months using the app
Customily replied June 16, 2023

Thank you for sharing your positive experience with Customily!
We're happy to know that it helps you scale your business and save time. The elimination of back-and-forth proofing with customers is definitely a huge benefit!!
We truly appreciate your recommendation! Keep up the great work Rebecca! :D

Edited May 15, 2023

Yes Customily might seem overwhelming at first with all of it's amazing tools and features but nothing compares to their support staff. I have reached out to them several times while I am learning their app so much so I think we all know each other on a first name basis. They have been nothing but patient and super helpful with every one of my chats. Thank you all for such an amazing product and team to back it up!

mytruelovegifts
United States
About 1 month using the app
Customily replied May 15, 2023

Thanks for your kind review! :D We're happy that you like our product and our team has been helpful!
We work hard every day to help all of our users understand how Customily works so you can make the most of it, and will surely continue to do so! :)

May 24, 2023

A bit of a learning curve, but help was always responsive, answering my questions and sometimes digging in to our listings and making some corrections directly in our content. The extensive help library is excellent.

Oberon Design
United States
About 1 year using the app
Customily replied May 24, 2023

Thank you for your review! Your support motivates us to keep working and be better!
We're always available for assistance if your need it, you know how to reach us :D

August 3, 2023

we've been using customily for a while for all our personalised jewellery and ashes memorials etc. You can try it out on our website www.featherlings.co.uk

Annalise Jewellery
United Kingdom
About 1 year using the app
Customily replied August 4, 2023

Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website!
If you have any questions or need assistance, feel free to reach out.
Happy customizing!

Edited August 17, 2023

Today I received support by Zoom from Josema. It was an excellent meeting where my doubts were answered. This meeting with José helped me learn more about using Customily to improve my business. Thank you for the Amazing support we have received from you.

CUSTOMISELF
United States
3 months using the app
Customily replied August 2, 2023

Thank you for the fantastic review!
We're thrilled you find our app intuitive and full of excellent design options. We look forward to providing you with even better services and features in the future. If you need assistance don't hesitate to reach our team!